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Hello, does the app work? We mailed you yesterday, still no response.
I need to ensure that customers in the Netherlands who don’t provide a VAT number are charged an additional 21% VAT on their total. Currently, products are listed as VAT exclusive, and customers without a VAT number can purchase without the VAT being applied. This is not how we want it to work.
Can you adjust the settings so that VAT is automatically added for such cases? Additionally, for customers in other countries who don’t provide a VAT number, their country-specific VAT should be applied.
The app does what is necessary. It is good to have such a solution. However, there is absolutely no support. I mean not even a confirmation email saying that the request has been received. This limit the potential of the app and to be honest I am frustrated of paying a dev that ignores clients questions. Pretty surprising for a German company. FREE SUPPORT from myself for people who are interested in changing the texte : look for the liquid> latoriapps-tem.liquid.
We had been happy with the app, but since upgrading to Plus the app has stopped working. Our emails and messages continue to be ignored. We've now contacted Shopify. We hope they'll take it further with the app to get the issue resolved asap!
Hello,
Thank you for leaving your feedback.
We strive hard to make our app especially functional and user-friendly and we are sorry we’ve not been able to meet your expectations after upgrading to Shopify Plus. Our Support team was contacting you in order to solve that issue. We have reviewed our support processes and have taken steps to ensure our customers have an efficient experience and a timely response.
In case of any further help needed, please contact us again, we are glad to help.
Kind regards,
Tax Exempt Manager Customer Support
Works great - and if there is an issue, the customer service is excellent and will solve the problem.
Hello,
We really appreciate you taking the time to leave us a review! That keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience.
Kind regards,
Tax Exempt Manager Customer Support
Wir haben die APP im Einsatz, benötigten noch eine Übersetzung des englischen textes. Wurde schnell ohne Probleme gelöst.
Great App. Fixes one of the big Shopify problems of not handling VAT for the EU business purchases. Very simple and saves a lot of time having to manually register customers as tax exempt. If you are selling to companies in the EU then you need to add this to your store.
The providers are very helpful and responsive as well.
Works perfect, solves a big problem and has increased our sales. We sell a lot into EU and customers can now process ex VAT without asking us to manually quote each time. Would highly recommend.
Does not really work for digital products because they check against the shipping address
Hello,
Please be advised that the fix for digital products has been implemented and as from now on our app support this product category as well.
We understand the importance of providing excellent service to our customers and we apologise for a short delay in finding a solution for your request. Unfortunately in cases like this, it can take a little longer to provide a stable solution for a new range of products.
We would be happy to assist you again should you decide to use our application again.
Kind regards,
Tax Exempt Manager Customer Support
This app means I no longer need to manually adjust invoices or refund VAT for overseas trade / wholesale buyers who are VAT-registered. It's all done automatically. And Luigi helped me incorporate their VAT numbers into our standard invoices on Order Printer Pro, he was very helpful.
The app does what it says and the support team is really helpful. Tried other similar apps, but I would recommend the Tax Exempt Manager app.