Overall rating
3.7
Counts per rating level
  • 65% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 19% of ratings are 1 stars
January 31, 2024

Real great support from Marija (thanks !). The app does the job perfectly !

ONGLES PRO
France
7 days using the app
Latori GmbH replied February 2, 2024

Hello,

Thank you so much for this review. We really appreciate that you have chosen our app. We are here for you at any time.

Kind regards,
Tax Exempt Manager Customer Support

June 21, 2023

Works great - and if there is an issue, the customer service is excellent and will solve the problem.

TellusRemShop
Denmark
Almost 2 years using the app
Latori GmbH replied June 23, 2023

Hello,

We really appreciate you taking the time to leave us a review! That keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience.

Kind regards,
Tax Exempt Manager Customer Support

February 29, 2024

Does not really work for digital products because they check against the shipping address

Click & Comply
Germany
March 21, 2024

Best support team! Thank you very much!

Feuchtemesstechnik
Austria
June 29, 2023

Unfortunately, I did not receive any response to my query. Therefore, I will remove the app. Not recommended.

PFT-Profi Verputzmaschinen kaufen
Germany
3 days using the app
Latori GmbH replied August 14, 2023

Hello,

Thanks for taking the time to share a review. We're sorry to hear that you've had inconsistent experiences with our App support. After going through our support requests we can see that your query was answered on 28 of June. We take customer support very seriously, and we would like to investigate this further. We have contacted you directly by email to discuss your experience and find a solution.

Kind regards,
Tax Exempt Manager Customer Support

November 2, 2020

This app means I no longer need to manually adjust invoices or refund VAT for overseas trade / wholesale buyers who are VAT-registered. It's all done automatically. And Luigi helped me incorporate their VAT numbers into our standard invoices on Order Printer Pro, he was very helpful.

jiminy eco-toys
Ireland
Almost 4 years using the app
September 7, 2021

Wir haben die APP im Einsatz, benötigten noch eine Übersetzung des englischen textes. Wurde schnell ohne Probleme gelöst.

Online-Türschilder.com
Germany
Over 1 year using the app
August 1, 2019

Great App. Fixes one of the big Shopify problems of not handling VAT for the EU business purchases. Very simple and saves a lot of time having to manually register customers as tax exempt. If you are selling to companies in the EU then you need to add this to your store.
The providers are very helpful and responsive as well.

Helios Touch
United Kingdom
Over 1 year using the app
December 19, 2019

Works perfect, solves a big problem and has increased our sales. We sell a lot into EU and customers can now process ex VAT without asking us to manually quote each time. Would highly recommend.

Vesternet
United Kingdom
Over 1 year using the app
January 19, 2021

This app fixed the problem we had with international orders. VAT number can be entered and the shoppingcard price is corrected for international clients. The support team even helped me out ajusting with the font. Thank you!

Finnerup
Netherlands
Over 1 year using the app