Tax Rex ‑ Sales Tax Automation

I want to make these people cookies I like them so much. We have been with Avalara for about 2 years and just went through a major issue where Avalara filed a number of returns for us incorrectly - it was a nightmare. What made it worse was trying to get a hold of someone in their customer service dept who would actually DO something about it. It took two months (yes two months of back and forth) to learn that they wouldn't correct their mistake unless we paid a tremendous amount of money to correct the filings.

I have been with Tax Rex for less than two weeks and they've already corrected over half of the filings, been extremely communicative and clear in those communications. It feels like going from some of the worst customer service I've every had to some of the best.

I'm so grateful that Tax Rex exists, is so simple to use, responds promptly to questions, and helps as much as possible. I wish I would have switched over a lot sooner!

Great app and great support. Flexible enough to automatically ignore certainly order types if you want (Amazon, etc.) and the reporting turned out to be more accurate than the reporting from Shopify. Have also recently started using their auto-filing service and happy with that as well!

I would highly recommend someone else. I just got this from their support about their California tax reports not being broken down as they should (schedules A and B)

"he tax information from Shopify is same for all the states. Our app generates reports for all the states in a similar manner.

We cannot change the report to make it in the format of the Schedules or any other format for any specific states. We get autofile requests from California for several clients.

Our team converts the reports genearetd from the app to the very specific format for any state as might be required. They also manualy convert it to schedules A & B for California.
Please let us know if you would like to try our Autoifle service so that our team can do the filing for California for next quarter."

Basically they don't want you to access reports, they want you to buy their autofile service for $20 PER filing. If you have to file monthly, the price is going to be high. Suggest going somewhere else.

These guys take a lot of the pain out of sales tax compliance... as much pain as it's possible to take out of sales tax compliance at least :) The auto file is so simple/good. Excellent, highly responsive support team - an order of magnitude better than TaxJar.

This app is a life saver. The auto file feature is so worth the fee. Customer service is excellent. Response time is always quick.