TaxJar Sales Tax Automation , 118 avis

Support is AWFUL. Literally my 2 year old son can help me more with this app than their own customer support....

Taxjar's advice on state taxes is inconsistent with our Accountants. Taxjar seems to only want to find ways to charge their customers versus looking out for their best interests.

amazing service! super helpful customer support. just started with taxjar and it seems like it will be an incredible tool to streamline sales taxes

I could not currently recommend this service. There has been no support and it is extremely difficult to reach out and get help. I've additionally been charged for a service that I canceled. Hoping to see improvements in the future.

I file sales tax quarterly. I tried this app to compare its results to my manually-generated Q2 report -- but TaxJar's trial period is limited to 60 days. TaxJar's support staff expects me to manually generate a phony 60-day sales tax return so I can compare my results to their app. That's not going to happen. Why won't they allow a 90-day trial import? No reason I can see.

Also, the app's district sales tax calculations were entirely incorrect. That much I could tell at a glance.

It's clear from the 5-star reviews that this app works for some people, but my experience with the app and with TaxJar's rigid, offhand, and unhelpful support staff makes it obvious that it won't work for me.

Don't even bother. I installed the app and had a question about missing order information and went all over trying to find out how to fix this, but no real step by step info was provided, even checked Youtube. I needed help with a deadline approaching, but after 2 whole days wait, no response. So there is no support for an app that costs $19.00/ month? Don't bother calling either, the message directs you back to email. Apparently, they only offer a "partial" integration with Paypal so I had to configure a CSV file to upload. It took me more time to figure this out and upload it then it took me just to go to the NYS site to web file. And somehow all my orders duplicated after I tried to re-connect Paypal. Save yourself a headache and just learn to do this on your state's sales tax web file site.

Didn't work for me. The app wouldn't pull in any of my sales.

Original review:
Only designed for US shops.
Not a problem per se, but it would be nice to see it mentioned somewhere, instead of having to install it to discover this :(

Edit:
Mark promptly update the app description to say that only domestic US shops are supported, so kudos for the quick response, and I've modified my rating accordingly.
However, I should say that have not been able to test the app, as my shop is not in the US.