TaxJar Sales Tax Automation

*****BEWARE!! DO NOT USE TAXJAR!!! *****Charging us $30,000 in states sales tax when we really owe $300. RIDICULOUS!!! They will not help us amend this before filing. They will be stealing $30,000 from us that we don't have!! They also take days to respond and there are deadlines that they will not help before!

BROKE DONT PURCHASE

Broken as of Jan 2025 do not renew or install

missed tax payment ... showed them and they said they could file it in 6-8 weeks-- oh and I got a late fee

I’ve been a customer for years. Needed support last week and no one is there to help me. They won’t get on the phone with you unless you’re on the $349/mo plan. Will change to another app!

This app was great for the 1st Quarter I used it. I was able to autofile and everything was great.

The past quarter my auto-file was canceled without my knowledge and I was only notified of it when I received a letter from the FL Dept of Rev about a not receiving me filing for Q3.

Not cool, why charge a monthly fee if you aren't going to do the 1 thing I actually need you to do.

Support can't tell me why the total sales in one county do not equal the sum of sales in three cities located within that county. I'm just getting cut and paste replies that suggest I should inquire with my state's DOR. My return is being flatly rejected because of their faulty calculations. How could the state have an answer for Taxjar's unacceptable numbers? They've basically shrugged their shoulders literally telling me that Taxjar uses 'lots of tax logic'.

Helped with NOTHING! NO HUMANS TO HELP WITH SETUP - "Fix Issues" is a popular link title they throw around the dashboard but when you click the link it doesn't take you to anywhere to actually resolve the issue.
Says I need to upgrade to another tier or switch to annual billing BUT GUESS WHAT? there's NO WAY TO SWITCH to annual billing!!!! So frustrating! SAVE YOURSELF THE HEADACHE, DITCH THIS APP AND FILE YOUR STATE TAXES DIRECT.

My experience has been just like everyone else... once they get you into a contract they don't help you as they got your money which is all they want. :(

WARNING: whenever you use the edit function on an order in shopify and you remove products (e.g. order changes prior to shipping), the removed product will be included in your revenue that tax jar uses for auto file. Reached out to their support after we discovered thousands of dollars in overpaid taxes and was told "just don't use the edit order functionality". This essentially renders the app useless for shopify. We are in process of cleaning this up - we may need to eat a huge chunk of overpaid sales tax here.

Pretty bad. A migration issue resulted in an overpayment of my taxes by thousands in one state and they are now not responding to my emails.