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The customer support on this app is ATROCIOUS. We were locked out of our account for OVER a week. Their customer support is in India and each response is 24 hours or more. It's fine as long as it is working. The customer support is one thing but one month when we imported older orders into Shopify it counted ALL the orders even though the dates were over a year old. We had AUTO file set and it ...
I'm having so much trouble understanding this app right now, support is non-existent. Nobody will speak on the phone unless you want to talk with sales staff. Chat support is really just email. I want my money BACK!!!!
AWFUL. HORRIBLE. DO NOT USE THIS APP!!! We've been using for about 4 years but now, Support is worthless ever since they were acquired by Intuit. It literally takes weeks to get an email reply. Stay away!!
I would rate no stars if I could!! We reached out MONTHS ago and multiples times since for help in canceling our subscription. Uninstalled the app and everything. The company still kept taking funds from our account for this subscription and they were no help at all. I definitely do NOT recommend. If you need taxes done, please go to a local CPA. Do not use Tax Jar.
This app is a LIFE SAVER. Must have for any store with high volume sales. Saves so much valuable time and headaches when it comes to filing sales tax.
I've been using TaxJar for several months and wanted to use their AutoFile service.
TaxJar's numbers didn't fully match what Shopify had. It was a whopping $2 off, but it was off. I had brought over some sales pre- TaxJar. I emailed them with a screenshot of what I had. Got a very prompt email response saying they would look into it.. Got a second email response within next to no time with an ...
TaxJar has always been our sales tax solution program. At first, we were just using the program to calculate the tax for us, that worked great till the business started to grow to the point were filing them manually was taking an eternity, or so it felt. So, when they came up with the auto file feature, we measured how much time this was saving us and how much it costs ... it has been the best ...
I seriously don't know what I would do without Taxjar! We also have an Amazon store and the taxes for the different states, counties and cities are an absolute nightmare! I did our home state taxes for a few months and spent so much time on it that it was a no-brainer when I found Taxjar to take care of this for me.
Their customer service is excellent and I cannot tell you how happy I am for ...
Sales tax in Texas is fairly complicated to calculate since each county and city has different rates. TaxJar has made it incredibly easy to figure out how much I owe every three months. I'm able to file them quarterly in less than 10 minutes each time.
Fantastic Application. We're so happy to have found this app. It is an absolute must to keep your taxes under control. We're in California where sales tax is extremely confusing and complicated but TaxJar makes our lives easy.