TaxJar Sales Tax Automation

Look for a different app! You cant download a report. Dont contact support they are GHOSTS. I cant auto file for some reason...after paying $19 a month for nothing. Will cancel after I get my BOE filed.

This app is a joke, the support team is a joke, everything about this is a joke...

I paid $19 and tried to have it remit my state sales tax and TaxJar wanted to remit incorrect amounts to incorrect counties and cities. I tried to notify them and work with Customer Support to get the issue resolved and they're completely incompetent and won't speak with me and have repeatedly asked the same questions email after email after email, and every time I answer exactly what they ask.

As a CPA I'm completely unsatisfied because this service had so much potential but it's being squandered by people who lack understanding of basic business practices. Fire you entire support staff and start over please, you'll be better off because of it.

The customer support on this app is ATROCIOUS. We were locked out of our account for OVER a week. Their customer support is in India and each response is 24 hours or more. It's fine as long as it is working. The customer support is one thing but one month when we imported older orders into Shopify it counted ALL the orders even though the dates were over a year old. We had AUTO file set and it deducted $85K from our bank account and it took a few days to get it back. I am SO DONE.

I'm having so much trouble understanding this app right now, support is non-existent. Nobody will speak on the phone unless you want to talk with sales staff. Chat support is really just email. I want my money BACK!!!!

AWFUL. HORRIBLE. DO NOT USE THIS APP!!! We've been using for about 4 years but now, Support is worthless ever since they were acquired by Intuit. It literally takes weeks to get an email reply. Stay away!!

I would rate no stars if I could!! We reached out MONTHS ago and multiples times since for help in canceling our subscription. Uninstalled the app and everything. The company still kept taking funds from our account for this subscription and they were no help at all. I definitely do NOT recommend. If you need taxes done, please go to a local CPA. Do not use Tax Jar.

app has errors. It doesn't read all the sales. Poor support as you cannot reach anyone ever!

Consider this review a serious caution. I wish it were possible to rate this app with zero stars. The support team is virtually non-existent, and on the rare occasion you do receive a response, it's clear they lack any real understanding of their own service. We're currently paying $349 monthly for the Pro plan, which is set to increase to $499 next month. Additionally, they fail to offer SST service as they aren't a certified service provider, which is concerning given the seriousness of sales tax compliance and the risks associated with non-compliance. I strongly advise avoiding this service.

All of our info just disappeared from the system yesterday. Customer Service has been less than helpful. Not impressed and am looking for a new tax compliance company.

the customer service is terrible. I have been locked out of my account for so long that I missed my tax due date which was THE WHOLE POINT OF THIS SERVICE.