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I am yet to have used the full capabilities of this app, though, I must say it's a dream come true in terms of not having to worry about calculating all the tax dollars I would owe from sales. This app is quite useful. Recommend 100%!
I would rate no stars if I could!! We reached out MONTHS ago and multiples times since for help in canceling our subscription. Uninstalled the app and everything. The company still kept taking funds from our account for this subscription and they were no help at all. I definitely do NOT recommend. If you need taxes done, please go to a local CPA. Do not use Tax Jar.
Great app to automate sales tax filing. www.randomswag.com
Update: After complaining to TaxJar, they did agree to amend one of my returns free of charge. Importing tax exempt order settings from Shopify is still an issue though, and I hope they fix it soon. Two huge problems with this app: 1) If you mark an order as tax exempt in Shopify, TaxJar will completely ignore it and will add it to your total owed. If you don't manually mark every order as exempt in TaxJar as well, you'll end up remitting more tax than you owe. 2) They charge $25 per state per filing, and their tax calculations have not even once aligned with Shopify's calculations for me. I'm spending way more time than I should trying to figure out where the discrepancies lie. If you want them to amend an autofiling, it's a $99 fee. In theory, if everything worked properly, it'd be great. Unfortunately in practice it has been more trouble than it's worth.
app has errors. It doesn't read all the sales. Poor support as you cannot reach anyone ever!
Like Advil for taxes, Taxjar makes filing easy as can be.
Software does exactly what it should and customer service is excellent!
This is pretty awesome. I was spending a ton of time mapping out sales to cities and counties for the states I have to file sales tax in. This does it all for me. Great app!!!
All of our info just disappeared from the system yesterday. Customer Service has been less than helpful. Not impressed and am looking for a new tax compliance company.
the customer service is terrible. I have been locked out of my account for so long that I missed my tax due date which was THE WHOLE POINT OF THIS SERVICE.