TaxJar Sales Tax Automation

Pretty bad. A migration issue resulted in an overpayment of my taxes by thousands in one state and they are now not responding to my emails.

I would rate no stars if I could!! We reached out MONTHS ago and multiples times since for help in canceling our subscription. Uninstalled the app and everything. The company still kept taking funds from our account for this subscription and they were no help at all. I definitely do NOT recommend. If you need taxes done, please go to a local CPA. Do not use Tax Jar.

The customer support on this app is ATROCIOUS. We were locked out of our account for OVER a week. Their customer support is in India and each response is 24 hours or more. It's fine as long as it is working. The customer support is one thing but one month when we imported older orders into Shopify it counted ALL the orders even though the dates were over a year old. We had AUTO file set and it deducted $85K from our bank account and it took a few days to get it back. I am SO DONE.

the customer service is terrible. I have been locked out of my account for so long that I missed my tax due date which was THE WHOLE POINT OF THIS SERVICE.

I could not currently recommend this service. There has been no support and it is extremely difficult to reach out and get help. I've additionally been charged for a service that I canceled. Hoping to see improvements in the future.