TaxJar Sales Tax Automation

Support is AWFUL. Literally my 2 year old son can help me more with this app than their own customer support....

I’ve been a customer for years. Needed support last week and no one is there to help me. They won’t get on the phone with you unless you’re on the $349/mo plan. Will change to another app!

it's been a train wreck so far. it's been about a year, and it is constant incompetence and total lack of continuity, sprinkle in a large amount of apathy . i have the "professional" package. it is unfortunate. i want the best for them, i need them to be good. i'm not an office guy. probably, like many here, i'm good at what i sale to my customers. i was hoping for a "single point, do it all, and just pay the fee. which is what was promised. it has been more like, i've become a manager for their company trying to get them to work together to do the job that i haired them for. don't think that you will just call and sort something out. you're going to spend a lot of time playing the "email game" of course i only see my side, so do with this what you will.