Overall rating
Counts per rating level
  • 97% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and efficient management of product variants and customizations. It's particularly beneficial for businesses offering customization options, with features that reduce cart abandonment by allowing customers to edit customizations in the cart. Merchants report increased sales and improved customer experience after implementation. The app's professional design is easy to install and integrate with existing stores. The support team is consistently praised for their responsiveness. The app's reasonable pricing and value, even on its free plan, are also noted.

October 26, 2023

Amazing app. I have tried SOOO many in the last year. Some work for a while but are missing a feature here or there. This has been the most complete for my needs, and if I need help with anything, support has been able to assist. The ability for customer to edit customizations in cart is a welcome addition I didn't have with other apps. I'm glad if a customer notices they misspelled a personalization or decided to change it, they can do so without deleting and starting over (which may raise cart abandonment) Finally, the ability to create the css page and add what I would like to change as far as look has made things very easy. I have minimal css knowledge and have been able to make minor adjustments easily. But if anything was hard, I would just ask. Thank you!

Camo Ever After
United States
26 days using the app
September 18, 2023

I must say I have had a brilliant experience with TIB product options. I needed help making sure the options were visible in the order confirmation emails and packing lists, and I got really fast responses! I tried other apps and this one was the best one for the price. There are a couple of little niggles that I wouldn't be happy about if I were paying for it, but as it's free I would say that it's totally worth trying for your business.

The Parfum Club
United Kingdom
About 2 months using the app
teeinblue replied September 19, 2023

Thank you so much for taking the time to share your excellent feedback with us! Your satisfaction is of utmost importance to us, and we're here to support you every step of the way.

Once again, thank you for choosing TIB product options, and we look forward to continuing to serve your business needs. If you have any questions or require assistance, please feel free to reach out.

November 21, 2023

Apart from having the best 2 apps on the market for this type of functionality (multiple product options) - trust me I have spent the last year and a half trying all the available apps in this area on the Shopify store - and a fantastic price vs. what you get ratio. The POV app is amazingly stable, does what is intended to, has tons of customizing possibilities, and whenever you can't find what you need, just talk with their customer support. I am sure Ashley, Taylor, and the team will figure it out and come up with something for you. At least they did it for me and I had some very weird/specific requirements ;)

Cotton Factory
United States
14 days using the app
September 21, 2023

TIB Product Options has been exactly what I needed to get my shop looking professional. It offers a wide range of add on options that lets me easily increase my average order value. In my opinion the way it looks is better and sleeker than others. Support has also been amazing in helping me to integrate the app seamlessly.

Furry Legends
About 1 month using the app
teeinblue replied September 23, 2023

Thank you so much for taking the time to share your positive feedback! We're committed to providing excellent customer service, and your kind words are truly appreciated.

If you have any questions in the future, please don't hesitate to reach out. We're here to assist you and make sure your experience with TIB Product Options continues to meet your expectations.

Thank you once again for choosing our app and for your fantastic review!

October 8, 2023

So far I am happy with this app. We were using a different app for adding customized options which we had for several years and were happy with.... But then recently, I realized it was not adding up-charges to some of the product options as it was supposed to. Looking back, that cost us several thousand dollars. So needless to say, we needed to find a different option. So far this app has provided us with what we have needed. Also, I have spoken with product support several times, and they have been extremely helpful in helping get things setup and customized for our needs.

Ragged Apparel Screen Printing, Embroidery and Promotional Products
United States
6 days using the app
Edited October 18, 2023

Out of all of the apps for options this is the best one by far! Awesome customer service - can't say this enough. All of the options you may need are available and the design is great (and editable). It's very user friendly. Pricing is really reasonable too! Recommending this to everyone who wants to listen.

Trace Me Studios
30 days using the app
teeinblue replied September 20, 2023

Thank you so much for your thoughtful and positive review! We're committed to continually improving and providing the best possible experience. If you ever have more feedback or suggestions, please feel free to share them with us. Thank you once again for your support and for choosing our app!

October 27, 2023

So far I had great experience with this app. The best thing is their customer support. Whenever you are in doubt or trouble, their customer service is super quick, friendly and helpful. Highly recommended this app.

About 1 month using the app
October 9, 2023

Majestic application design. Fast Customer Service will definitely recommend having this app on your store.

United States
About 1 month using the app
November 12, 2023

I wasn't able to use this app because of my particular store set up but not for the lack of trying on the TIB customer service's part. TIB has amazing responsive customer service. I would highly recommend them on that alone.

The Voting U Tees
United States
8 days using the app
September 27, 2023

Awesome app! Definitely has interesting options other apps on the market do not have, and the support is great, if any complications that may occur, they are instantly looked at by the TIB team!

Vio Delights
United Kingdom
About 1 month using the app