Teeinblue Product Personalizer

I was hoping to use this app to create personlaized mugs and posters but I have to say that my experience has been painful so far. Here are the things I believe are good and the ones I believe needs improving: Good
- Customer support replies next day and they are usually helpfull
- The tool is powerfull and allow you to create different templates which other can`t do
- It has advanced setting that allows you to have a cleaner page for the customer to choose from and allows you to use your own colors so it seems as if the app is part of the website. Things I would like to see improved 1. Not being able to delete artwork after there has been an order completed, so if I wan to change it instead of creating a new one I need to manually delete everything in it to create a new one. 2. Because I cannot delete a certain artwork that has been sold any artworks duplicated from the original cannot be deleted either, even though they didn’t have any sales. If I duplicate something it should not be linked, is like I duplicate a photo in my PC and that photo is forever linked to the original one. The idea of duplicating is being able to get things done more quickly but if it’s going to be linked then I would rather doing everything from scratch for each artwork. 3. Not being able to cancel order that have not been sent to fulfilment. For example, If I client just made an order which I haven’t send to Printiful and changes their mind in one hour and don’t want it anymore, I get that order sitting around forever as unfulfilled because I cannot cancel it which also does not make sense. I understand I can give the client a refund but the order should appear as cancelled instead of forever unfulfilled. 4. When creating an artwork with different templates, if I forget a field or need to make a correction in a name, I need to go to each template in each artwork and correct this manually which is very time consuming. Both photoshop and excel allow me to edit tabs simultaneously so if this could be added in the future to save time and avoid mistakes it would be helpful. Finally I was looking forward to using Teeinblue and it is a good program, but at this point it is very time consuming and difficult to learn. The written instructions do help but are not always clear and don’t have all the scenarios which makes me have to ask via support. Also the customer support time zone does not cover US time zone and cover only until 10:00 am Europe which delays things further when you need to ask something. I hope they do improve with time so I can actually use it for my orders in the future.