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Terrible support and not helpful at all.
They will ask you to figure out on your own and that they won't provide more information on how to recreate personalisation products shown on their demo website.
Hi there,
Thank you for sharing your feedback. I am truly sorry to hear about your experience and regret that we did not meet your expectations.
We strive to assist every ...
Take 2 days to responded or longer sad
Hi Raphael,
Thank you for your feedback, and we sincerely apologize for the delayed response. We strive to provide timely support, but it seems we missed the mark in your ...
I'm pretty good at putting sites and structures together. but, this is insanely hard. I am glad to see others figured it out. I can only imagine how many more customers they would have if they simplified their system! I might change my one star if I figure all this out. Just WOW, for now.
Thank you for sharing your feedback with us. We're sorry to hear that you found our system challenging to navigate. We understand the importance of user-friendly interfaces, ...
Unfortunately lots of bugs, no response from support.
Hi Roksana,
We are sorry to hear about the unpleasant experience. Kindly understand that we do not want it to happen to any of our customers. However, per our checking, it ...
The most confusing app..EVER! This app is so confusing! If you want to create a simple star map, and use your own product background, this seems impossible. Support will help you for 20 mins, and then say here's an article, we cannot help you any more. Very poor experience. Its only designed for POD and not for people who just simply want to sell their own personalised products.
Hi Matt,
We appreciate you taking the time to leave your feedback. We are sorry to hear that the experience with our App wasn’t up to your expectations and would like to make ...
Funktioniert nicht
Hallo,
Vielen Dank, dass Sie unsere App ausprobiert haben. Wir haben bemerkt, dass Sie Ihre Bewertung kurz nach der Installation abgegeben haben, und es tut uns leid, dass ...
I liked how powerful the app is when it comes to personalization, however the BIGGEST problem it came bundled with was SPEED. My store's speed drastically decreased the moment I added this app which was definitely a no-go, no exceptions. Hence the 1 star. I do not expect a response on my review because I had deleted the app only after trying quite a few ways to get the speed issue resolved ...
Hi Divyanshu,
Sorry for any bad experience. Your last message was sent on Sun so we couldn't reply immediately, could you check your inbox for our latest response please?
In ...
worst app i've encountered, so difficult to use, logic doesnt make sense
Hi,
We are sorry to hear about your unwanted experience and we take your feedback seriously.
We're constantly working on improvements, and we would like to gather more ...
Worst customer support that you can ever imagine.
They only work on hong kong singapore hours so if you're in the US, Europe than this app is not going to work for you.
They will only give you a reply on hong kong singapore hours so you have to wait 1 whole day in order to fix something as little as changing the colors
Hi,
On behalf of our team, we are sorry for your disappointment feeling. We truly regret it.
As we always want to bring the best experience to customers and put customer ...
It really, really sucks. Customer representatives are not helpful at all. They don't answer for hours and at the end of the day they say their shift is over. They don't help even for the smallest problem. They are not worth the money at all and I am sure I will terminate my entire membership. It's not a fair practice, employees don't know what they're doing! I will never install this app again!!! ...
Hi Ali,
We are sorry to hear you had a frustrating experience, but we appreciate you bringing this issue to our attention.
Upon immediate review, we found that our Tech team ...