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While I really want to love this app for it's many features, especially since customer service reps have been very responsive and very helpful, I simply can't get past a couple of problems. One of these problems is a HUGE deal breaker for me.
The first problem is that you can't add another design to the listing for different variants like you can on other apps. So if I have a black design on a journal, but one of the journal variants is black, I should be able to replace the design just for the black variant and add a white design instead, all in the same listing. But that's not a deal breaker, I know.
However, the fact that you can't see your design as it will look in real-time on the product, is a deal breaker. Many print on demand sites and personalizer apps allow you to see your artwork on the product as you work on it. This way, you know exactly where your design will land on the product. You can then decide if the artwork needs to shrink down or be enlarged, move up or down slightly, or move left or right.
Unfortunately, at this point, you can only guestimate how your design actually looks. After days of not getting responses about print area differences, which is not what I'm asking here at all, one of the reps finally told me to just order samples.
That is not cost-effective to be ordering a sample for every design, just to see how the design looks on the item. I would like to be able to see my design on the product, not a mockup, which is NOT ACCURATE as it is a depiction for the customer. I need to make sure that what the customer sees on the mockup is the same as what I created on the product. Otherwise, it could lead to very dissatisfied customers and returned purchases because the design on the item may not match the mockup.
Finally, one of them admitted that this feature is not available in Teeinblue. That's a very standard feature that you can find in almost every other personalizer app. Unfortunately, for all it's bells and whistles. They forgot to include the most basic feature to let you see your own design on your product.
I am very frustrated and disappointed at this point. And hope that they will fix this problem.
They will repeatedly bill your credit card and will not refund you even after you uninstall the app or even if they can clearly see that you never used their app. They have billed me $19 per month for nearly 2 years and will not refund my money. I have never ever used their app. STAY AWAY. Use another company that is more reputable and honest.
Their reply is disingenuous. They never issued a refund as their "gesture of good will".
Hi Jason,
We are sorry to hear about your experience.
We would like to clarify that all charges were correctly processed through Shopify’s billing system and billed monthly as part of your Shopify invoice. According to our records, our app was reinstalled on February 20, 2023, and remained active, which is why the subscription continued.
Please note that uninstalling the app or canceling the subscription is the only way to stop billing. As stated in our refund policy, we are unable to issue refunds for subscriptions that were forgotten to cancel. This information is clearly outlined during installation and in our Refund Policy.
We do our best to ensure our policies are fair and transparent, and we are here whenever you need guidance or clarification.
As a gesture of goodwill, we have issued a 1-month refund to your bank account. Kindly double check and let us know if you have any further concerns.
Thanks,
Terrible. Far too many moving pieces. Terrible work flow. I cant believe that Shopify allowed this to be on the App store.
Take 2 days to responded or longer sad
Hi Raphael,
Thank you for your feedback, and we sincerely apologize for the delayed response. We strive to provide timely support, but it seems we missed the mark in your case. Please understand that we are continuously working to improve our response times, especially during weekends. We would love the chance to assist you and ensure everything is resolved to your satisfaction.
Feel free to reach out to us directly, and we will make it right for you!
Unfortunately lots of bugs, no response from support.
Hi Roksana,
We are sorry to hear about the unpleasant experience. Kindly understand that we do not want it to happen to any of our customers. However, per our checking, it is a pity that you have not created any products with our App or contacted our support team. We are always here to help, but we need more details about the difficulties you faced to provide better assistance.
I hope you can reconsider your negative review and response to our team so we can learn more about your needs. We are committed to doing everything we can to make your experience better.
Looking forward to hearing from you
Worst customer support that you can ever imagine.
They only work on hong kong singapore hours so if you're in the US, Europe than this app is not going to work for you.
They will only give you a reply on hong kong singapore hours so you have to wait 1 whole day in order to fix something as little as changing the colors
Hi,
On behalf of our team, we are sorry for your disappointment feeling. We truly regret it.
As we always want to bring the best experience to customers and put customer satisfaction as our 1st priority, we value your feedback and will consider it for improvements. Especially, we will try to scale up the support team to cover different time zones in the upcoming time.
We hope for your understanding of our limits. And we wish for an opportunity to serve you better one day.
worst app i've encountered, so difficult to use, logic doesnt make sense
Hi,
We are sorry to hear about your unwanted experience and we take your feedback seriously.
We're constantly working on improvements, and we would like to gather more information about the difficulties you faced. Having said that, it seems to be unfair for us to not have a chance to understand your goal and show you how our App can help.
Our team has reached out to you, we're committed to resolving any concerns and ensuring a more positive experience for you.
Looking forward to hearing from you soon.
Thanks,
I'm pretty good at putting sites and structures together. but, this is insanely hard. I am glad to see others figured it out. I can only imagine how many more customers they would have if they simplified their system! I might change my one star if I figure all this out. Just WOW, for now.
Thank you for sharing your feedback with us. We're sorry to hear that you found our system challenging to navigate. We understand the importance of user-friendly interfaces, and we're constantly working to simplify our system to enhance the user experience.
Many of our customers have found success with our app, and we believe that with personalized guidance and support, you can also become proficient in using it. Our team is here to assist you every step of the way.
We've reached out to you via email, and we look forward to hearing from you soon.
Funktioniert nicht
Hallo,
Vielen Dank, dass Sie unsere App ausprobiert haben. Wir haben bemerkt, dass Sie Ihre Bewertung kurz nach der Installation abgegeben haben, und es tut uns leid, dass bei Ihnen Probleme aufgetreten sind. Möglicherweise hatten Sie jedoch nicht genug Zeit, um die App vollständig einzurichten und alle Funktionen zu erkunden.
Wir würden es sehr schätzen, wenn Sie uns die Möglichkeit geben könnten, Sie bei der Einrichtung zu unterstützen, damit Sie die volle Funktionalität der App erleben können. Wir möchten sicherstellen, dass sie ordnungsgemäß funktioniert und Ihren Anforderungen entspricht.
Bitte lassen Sie uns wissen, wie wir Ihnen helfen können. Wir sind hier, um sicherzustellen, dass Sie die bestmögliche Erfahrung machen.