teelaunch: Print on Demand

I've been trying to sign up for an acccount but it just keeps "thinking" and never connecting. Shame.

Downloaded the Teelaunch app as I am interested in selling products in my Shopify store, however, I am unable to create an account. It just continues thinking....

I love working with this company. It makes selling print-on-demand so much easier, without the hassle of linking everything through OrderDesk. Their customer service is brilliant. I highly recommend them!

Cannot sign in to the api. It stock in account creation page

I cannot use it. I don't know why. There is an info in my Shopify that the app cannot make connection. I really like some products that Teelaunch make and hope I can sell them.

Mega schlechte Bedienung, sehr unflexibel in der Erstellung.

Teelaunch has been an outstanding choice for my business. I mainly use it for mugs, and I'm consistently impressed by the quality. Their range of other products is equally impressive. Their customer support team is exceptional, always available and eager to help with any issues or questions I have. I would definitely recommend Teelaunch to others!

BE CAREFUL! Exercise caution when dealing with TEELAUNCH. While they may fulfill a few orders promptly, ordering in more than a few orders poses a risk. They struggle to meet deadlines when you start submitting more than a few orders and to exacerbate the issue, they enforce a 10-day no-movement tracking policy. This means they acquire the tracking information but don't dispatch the item to the courier for an entire ten days. Unfortunately, this policy nearly compromised my business during the last Christmas season.

Oh boy, I really wanted to like this app. I downloaded it today, launched 1 product and immediately had issues. With jewelry, they send a text box for customization. Well you can't select the finish until you add the name into this unmarked box. The box is also located just above the add to cart button. Somehow they have it locked down that you cannot change the order of any options for this product. You cannot take the box out, label it or list it first. This is confusing as everything is grayed out until that box is filled. I contacted customer support and was told it was a shopify issue (I spoke to them first) and that I should just put a note in to fill out the box first. I'm sorry I have to just deal with the bad coding? Uh no. This is my business and if you cannot correct something to make it functional, and let's be honest, correct, I don't think we can be in business together. First day 2 hours, waste of time. If they contact me regarding this and fix the issue I will update my review.

Been using Tee Launch for years and would recommend to anyone who hasn't got the funding and physical space to stockpile large quantities of items. On top of an easy-to-use, plug-and-play Shopify app, Tee Launch also has really good customer service. They just recently helped me out big time with an issue and the care was fast, personalized, and crucial.

No good for international orders. They used to be really good with great support, but now with rising shipping costs and VAT rules for Europe and the UK it's no longer worth it. Not all their facility's can give the IOSS number needed by couriers to ship to Europe or the UK so customers may get charged customs fees and it causes big delays with orders. This is not a problem with other POD companies that I use. My last order from Etsy came in over 2 weeks ago and at the time of writing the order still has not been shipped, and it seems that there is nobody at support during the weekends. Sadly I will have to find alternative suppliers if I want to sell outside of the USA.

To all those reading reviews... I want to express how exceptional both the product and customer service at Teelaunch are. I initially ordered some metal art samples and I was pleasantly surprised by the top notch quality. Honestly, I wasn't expecting such an impressive outcome, and I was so thrilled that I couldn't help but show everyone for an entire week how wonderful the product was. However, I did encounter a shipping problem along the way. Luckily, my customer service representative, Anthony, was there to assist me. He was incredibly personable and went above and beyond to resolve the issue. His communication skills were outstanding, and his positive and uplifting attitude made a significant difference. I couldn't have asked for a better partner for my store. I want to extend my gratitude to Teelaunch as a whole, and especially to Anthony!

Chris at Teelaunch was very receptive to an issue I had with their delivery service for pillows. He responded to the feedback and addressed the situation and followed through. Now, you don't find that every day. Nice!

Extremely poor customer service despite multiple emails. Extremely long waits for shipping. Avoid them. There are plenty other POD companies who actually take care of their customers.

A good range of products, my customers are happy and whenever I need help with something the team is quick to sort it out. Thank you!

The following pertains to T-shirts only:
Want to do business with a POD company that often ships you shirts that are over sprayed with pre-treatment thus leaving weird stains on your shirts after you wash them? Teelaunch is for you.
Want to do business with a POD company that often prints your designs off centered? Teelaunch is for you.
Want to do business with a POD company that often prints your designs crooked? Teelaunch is for you.
Want to do business with a POD company that after 3-4 washes the print often develops lots of tiny cracks? Teelaunch is for you. Want to do business with a POD company that cares more about money than customer satisfaction? Teelaunch is for you.
Want to do business with a POD company that treats you like a number and not a valued customer? Teelaunch is for you. Want to do business with a POD company that when they run out of the pricey shirt you selected for your business decides to ship your customer a lesser priced shirt brand without so much as notifying you? Teeluanch is for you. Want to do business with a POD company that will tarnish your company's reputation? Teelaunch is for you. Krusty the CEO is not to be trusted. This company is doing shady business. Please look elsewhere when selecting a POD to do business with. I've personally dealt with Teelaunch for several years and have had enough. UPDATE: 09-26-22
Teelaunch, I see you updated your response to my review by removing your lie...only after I called you out on it via email. Way to save face. So did I send a vulgar email filled with swearing to Teelaunch? I sure did. One out of a couple dozen is not bad. Yes, I've had to reach out to Teelaunch dozens of times in the past due to bad product they sent me or my customers. I was always cordial, which in turn the Teelaunch representative rarely was. They need lessons in manners and professionalism. After so many screw-ups from Teelaunch, I just about had enough of their incompetences and went off the rails in my email to them. The fact that I did this does not and will not change much with Teelaunch. Most of the problems I have addressed with Teelaunch in the past so many years still exist. I think only one issue I addressed has been addressed. The fact is that they are inconsistent. One may or may not get quality items from Teelaunch. Their quality control department is one I would not be proud of if this were my company. Good luck to you if decide to use Teelaunch. Inspect all sample orders from them and don't assume just because they got it right once, they'll get it right every time. They don't....often.

Teelaunch is the best!
I am using it and feel good about this app, Teelaunch has many good products for your choice!!!

Have sold many products in the past with this app, but now Im locked out of my account and orders are not processing. What happened? HELP!!!

We have been using Tee-Launch for the last 6 years and love their products services and prices (and especially their Print On Demand Turn Around Time). They just went through a brand new update with their Shopify app and they said they are getting ready to offer new features and products so I can't want to see what is coming! THANK YOU Tee-Launch!! You Guys Rock!!

I HAVE ORDERS TO PLACE AND THE APP ISN'T EVEN LOADING NOW. THIS IS THE WORST POD EVER! FIX THE APP NOW!

I've been with Teelaunch for a couple of years now, and I would never use another POD. Here's why...
1.) After a couple years, I've only had a handful of printing errors (unavoidable in this business), and all of them were promptly replaced and shipped to my customer within 24hrs. (with other PODs I had used prior, bad prints were a common occurrence, and it was like pulling teeth to get a response from customer service in regard to a replacement.)
2.) Customer Service typically responds within minutes or an hour or 2 - depending on the issue. They are always very friendly & knowledgeable, and have gone above and beyond on more than one occasion to ensure that things are running smoothly with the app and my store.
3.) The wide range of products allows me to use them for just about everything.
4.) Prices are excellent for the quality of products. Now to address the new app issue. With a complete change in how the app connects to various platforms (shopify & etsy in my case), a few hiccups are to be expected. Any issues I have encountered have been addressed and fixed very quickly. In one instance, having to do with shipping rates, the owner of TeeLaunch even contacted me directly, and the issue was solved on the spot. In regard to some of the other reviews where people are stating that they had no notice of the switch to the new app, it is obvious that they just weren't paying attention, as there were numerous communications as to how to prepare for the switch to the new app, and as stated earlier, the TL customer service team has been very responsive and helpful with any issues/questions that come up. Bottom line: I have used other apps/POD providers. Teelaunch has been the best experience overall, and I do not foresee me using anyone else. I highly recommend TeeLaunch for POD fulfillment. Mike Holm
Owner - ThreadWeird Apparel Company

I would rate this a zero if I could. I chose them because they are US-based. Three stores with them and not one order fulfilled, not one customer service reply, nothing. They act as if it is "In Process" but three months later and nothing??? I have had to find alternatives and pay more to maintain my business integrity. Skip these guys.

Teelaunch is a great print-on-demand app. The customer support replies pretty much instantly. The blankets are awesome quality. The tumblers ship super fast even at the busiest part of Q4. Overall, I'd highly recommend giving teelaunch a shot, they offer a pretty wide variety of products. I haven't tested all of them out yet but the ones that I have, customers have been pleased with the quality. The new app is much faster & user friendly than the old one as well which has been great for workflow.

I am so upset about the latest transaction with Teelaunch. An item was ordered via Etsy on Nov. 17th and didn't ship until the evening of Dec.3rd. I had multiple communications with them up to that point and multiple emails with my customer who was ok with the long processing time as long as they received it by Dec. 5th. The amount of excuses as to why it took so long to produce and ship is a joke. Every email was worse than the last with their addition (it looks like 16 days before shipping but when you factor in all their employees wellness days to them it was just 11 days of processing). They refused to credit me ( I had to refund my irate customer) and then I said fine ship it to me and they went ahead and shipped to the customer anyway which was icing on the cake. I have removed all their products and warn if you are a small business that relies on your own customer service this type of business transaction can really put you in a bind. No one wants to wait for a purchase this long. OH, and if you didn't realize how long the Teelaunch processing times are (because it's not listed with the products) they will send you a blog link that you should have read to find out. SMH.

I am not impressed with teelaunch. Placed an order on 11/22, sat Pending for 3 days until I emailed them. Now 15 days after the order was placed, still sitting in production status. This updated system is a horrible experience. I recommend other POD over this one.

Communication is poor between merchants and developer. Lost entire inventory when I attempted to “update” my app. All the products are still in my store, but they’re no longer in the teelaunch app and if someone buys one, guess what. Nope. Solution: recreate all my inventory one by one. Are you joking?! STAY AWAY! They’re a middleman anyway and in less than 8 hours ive already sourced replacements for many of their items. Of course they’re all cheaper which is great news for me.

***UPDATED***
I WILL START HERE... I have had a very challenging experience with Teelaunch. That said, they have found out what the issue was with the disconnect between their application and my store. That alone has led me to change my rating from 1 star to 4. If I have success moving forwards, with minor issues in the coming weeks, I will revisit a 5-star review. Until then, I will be in touch and see how the application's interface works for me. ***I have been emailing back and forth with this company since October. The connection between my store and the application stopped working. They sent me instructions and asked me to send a screenshot. I followed all the instruction, and sent both a screenshot and a recording. Now, every time I send a message.... I get the same reply... that they have sent my request to a manager. I have sent a message today as well. I have had application issues before, but this is just beyond unappealing. I took the time to prepare several designs for products, but none of them will be pushed to my store. The makes things awkward, as I have prepared Items for clients but the items cannot be completed. I wish I had a great experience like other merchants, but here I sit disturbed and unhappy with this app, which I was very excited to you. I'm very jealous of those who could get this company to reply in a timely manner, as that has not been my experience. I'll be on the hunt, once again, for yet another supplier.

Terrible app.They've gotten so many orders wrong that I've had to refund multiple customers. I've lost WAY too much money from this. It doesn't deserve constructive criticism. It deserves to be broken down and rebuilt when the developers get their minds right. It constantly removed products without warning, and a lot of their electronics don't work and break easily. Avoid.

I attempted to use this app to provide my customers with a better product. What I've gotten are headaches with their non-functional app and miss communication from their ingenious customer support team when I try to explain to them their app isn't adding products into my SHOPIFY store, NOT an ETSY store. I reiterated that fact and my problem in 2 different emails and they still failed to understand anything. I'm staying far away.

Not working at all!
The website has tons of bugs, the app is not working at all...
Just started to work with the app. and now I have no choice but to delete it...
Hope they will improve all and see them again .
Update:
After I reviewed with 1 star, Founder Christopher contacted me and told me that my issue regarding resizing the design uploading is based on what they like but not what I like. He mentioned I am the only person who has this idea and others are willing to adjust their files into (for example 860x600px) photoshop first before uploading it (Because you can not upload 2000x2000)
Here I see they replied "We are willing to hear and improve, but in the email I received from the founder he said:
(Our app requires our customers to create files specifically for those products, I understand other apps allow you to upload any size file and adjust it to fit the template, but we've found that if the customer takes the time to make it specifically for that product
the end result is better then letting them upload whatever they want and try to make it fit. So while I understand that isn't what you're expecting but that is how it is set up. So I will definitely look into that first bug and try to figure out why it happened and get it fixed. ) This comment was absolutely right from their side but completely destroyed the customer's expectations or suggestions. (even if we call it complaint)
All over I found the conversation between me and the founder kinda bad. Because He was trying to correcting me!!!
And was convincing me that my words and review were bad!!! I feel very very bad and offended. so I will never recommend it to anyone.
Even if I was wrong. the way I am feeling very bad, disappointed, and offended is not random.
I am not here to review badly. this is my second-time review with a bad rate out of around 30 apps I reviewed.
Good luck
Wish them a better future,
For this respect, I will not bring back my review to 1 star, even though I feel the exact rate in my heart.

Just stared using it but excited to see what other products that it can bring me to take my page to a whole other level.

I like the app and the service, too. However it does not load on certain browsers all the time. Pretty sure this will be solved by the team. Also, they have great support ready to help. Shipping times are OK in US, for international not so much. Needs improvement. All in all, a great POD solution.

So easy to use. Intuitive interface filled with everything you need and nothing you don't. Allowed me to fill out my online store with a handful of additional items that I don't want to hold in inventory. Keep it up!

Been working with Teelaunch for years - they're always a pleasure to deal with! I highly recommend this company for POD.

This app is so good. Fantasy service and product. Personal agents are so pretty friendly and available. Recommend!

Fantastic app with great products. But more importantly exceptional customer service, thank you Kirsty! - Politicians Are Mugs

I'm liking this so far- only thing that's "annoying" is changing all my designs to a specific size for upload BUT it is what it is.
Looking forward to hearing/watching Chris on POD Ninjas today!

Really great App. Enjoying the extra functionality that it brings to my Shopify store. I look forward to getting to know the app in greater detail

It is ok, not as expected, and difficult to integrate with 2 shopify stores. Also pretty complicated to setup if something needs to be configured on shopify.

Easy to create and load, love so far! I have added the 32 oz tumbler with multiple colors and it looks great on my website.

I have been using this app for about 5 years and have never had a negative experience. The extremely rare instances when I have needed to open a service ticket, Kristi and the rest of the team have always been professional, timely, and fair. Thanks, Teelaunch, for all your hard work and sense of fair play.

I love how easy it is to do the mugs. But, the 888px x 888px frustrates me. I don't have space to include the brand logo.

This is an excellent, easy to use well supported app. I try to sell as many products as I can with Teelaunch. They also have great branding add-ons, packing slips, etc that are excellent for bringing repeat business. The owner Chris is a great guy and they have an active community on Facebook. Highly recommend!!!

UPDATED REVIEW: Teelaunch did everything to make this right. I was, and my customer, was very satisfied with the result (though it did take a while and some pestering to get the order out.) A second purchase order came in and processed – this new customer left this review: "I am so happy with my purchase! It came out better than I expected and I will definitely be purchasing more in the near future!" OLD REVIEW: The first order placed and it got messed up! Sent the customer 1 out of 2 that were ordered. How does this happen? I am mortified and so disappointed because the product I know is going to be very profitable for me going into Q4. I know they will "make it right" but I don't want this to happen at all. Really nervous and wondering if I should take the product down from my store.

It is alright, everything is so good, and it would be perfect if the shipping costs were a tad lower.

I have used teelaunch for a while now and it is the easiest Print On Demand app I have used to make my store. My designs never look bad because of how organized and strict the creating process is, the app is easy to navigate and organize products on store, and customer service replies very very quickly. 5/5 easy decision.

After 17 days still processing, 5 times contact with customer service and still production. TOO LATE for 1 Black MUG

teelaunch ERROR: Please browse for a file before clicking the upload button. OK
teelaunch ERROR: Please browse for a file before clicking the upload button. OK
teelaunch ERROR: Please browse for a file before clicking the upload button. OK

Getting the width to fill out the specs is a little tricky, but the app works fine, I had no problem using it with Shopify.

I am super impressed with Teelaunch and so are my customers. Creating a product is super easy on their app (platform). When I received an order, payment was seamless, email systems for orders are great and informative. However!! Teelaunch set themselves apart from all the rest when this order was placed on Tuesday, received on Friday in a professional manner. The product was done perfectly. This was the 32 oz. water bottles they just added. My customer literally called me to say how impressed they are!! Anyone in business knows that's not a call you get everyday. I'm so impressed with Teelaunch and look forward to more happy customers!!