teelaunch: Print on Demand

Teelaunch is awesome! Highly recommend.

Great app - great support! Thanks,

Today is Feb. 21, 2022. I've made a sample order since Jan. 21, 2022 and my status hasn't changed from "In Production." If I ever get my sample or my order canceled, I'll update this review. Until then, let it be known that this is an app to avoid. UPDATE Feb. 22, 2022: They were swift to respond, and provided insight on my problem. It turns out the product was out of stock but was slated for a delayed delivery. They said I should've received an email about it about 17 days ago (from the time of their response), although I couldn't find that email. Nonetheless, they seem very courteous, so no complaints there. I opted to wait for the product, so I'll provide another update when that expected in-stock date comes around. I'm updating my 1 star review to 3 stars. UPDATE Feb. 25, 2022: I found the missing email. It turns out it was sent to a different email address from the address I was using for my review/complaint. That's forgivable since it was a technical/configuration oversight on my part. In hindsight, we should've verified the address where the email was sent to cause I incorrectly assumed the address I was using was the same one they sent their email to. This happens when Shopify uses one email for accounts, and can use a whole other automatic emails; And within each app, another email can be used all together. It might be easier to have a single location where we manage all emails, and where & how they'll be used... But that's conversation for the Shopify platform itself, not you guys. I'm changing my rating from 3 stars to 4 stars. UPDATE Mar. 15, 2022: I received my item yesterday (Mar.14), a little over a week sooner than I was expecting it. Let me tell you, the product pictures didn't do this thing justice. I wish I could post a photo here cause it's pretty awesome. Things go wrong in life, but how you recover says a lot. Great job guys! I'm changing my rating from 4 stars to 5 stars.

Was very simple and easy to get started

So far, Teelaunch support has helped me with several start up questions and done so within minutes of the request. This is truly a great experience and looking forward to doing so much more with this great business!

We use teelaunch to offer our customers seasonal designs and unique products so we can get quality product out, fast! No need to buy bulk and guess size breakdowns and wait for production time. The DTG is top quality and products are name-brand.

I love the teelaunch Shopify app. It’s super easy to use and Teelaunch gives the fastest, friendliest customer service around. I am so very pleased with them!

Nice printing, quick fulfillment, Good Prices & seamless integration.

Horrible and slow customer service, all orders during covid19 took over 3 weeks, and sometimes it took 3 days to get a response on the status of an order. We tried asking for an expedited production for a planned photoshoot and they weren't helpful at all

They have a few descent products but their customer service is lacking. With that said, they do respond quickly during normal business hours. The customer service agent Dave Alpers was rude, condescending and ignorant. Rather than take constructive criticism about how their app doesn't show the products I created and imported to my store, they say you can see it in Shopify by looking under all products and searching for the word teelaunch which is what the vendor will be listed as. Although that is true and as they said "it's basically the same thing" being basically the same is not the same. They still don't have a section showing the products you've imported into your store. That is not user friendly or good for business. Every other dropshipping app that I have been using and I use about a dozen lists the products of theirs that have been imported into our store. Poor manners from customer service and their less than average overall product offering knocks them down to three stars. Do keep in mind that they have a YouTube channel (https://www.youtube.com/channel/UCRGszI7ZL-IYQ2dylXJQPvg) where they post videos that you can use to embed in your product descriptions for some (not all) products. That is very thoughtful and helpful. Also see this link (https://docs.google.com/spreadsheets/d/18B-f3hdgUDF4PC-4NzHWDO9Blj4S0XD2WnEyud4g3dE/edit#gid=1074082432) for more teelaunch product details. If their customer service gets better, and my orders are produced and shipped in a timely fashion, then I will change my review to four stars. If not, then I won't.

UPDATE: Shortly after leaving this review, the owner "Chris" called me to apologize for David's poor customer service and said he didn't mean to be rude or condescending. I don' really think that is true because he seemed pretty purposeful in his response to be that way to me. However, the call from the owner made me update their review to three stars from the original two-star rating. There is still room for improvement and I am weary of order fulfillment based on others reviews...wait and see game now... Still no list of products imported. :(