teelaunch: Print on Demand

100% not worth the trouble. Please save yourself the stress.

I hesitated to post this because clearly it is not a positive review, but I went through so much trouble because of teelaunch it's a social responsibility for me to review it. On the upside, before I get into any of the bad: If your account is working fine, this service is just fine. If you have any problems though, you're out of luck because Teelaunch is not going to help you. One more positive thing, the quality of their prints is very good.

Ok so here's why I will not be using teelaunch again:

Even if high margins are your main objective as a seller, the unresponsiveness of Teelaunch will have you dealing with so much other time-consuming stuff that it's not worth it.

My account disappeared (mid-campaign) with them and I only noticed because all of my orders were not being fulfilled. I was unable to launch new product after that too. So I was stuck on making the income from a single campaign until they figured it out.

I reached out to customer support and received one response and then nothing after that for nearly a week. All of my emails were so polite and simply requesting a message of reassurance that my account was being attended to. I got nothing.

I was finally able to reach them via Facebook Messenger. They were slightly more responsive via Facebook, but still entirely unhelpful. They told me they were “working on it” but I never experienced any progress, only a growing list of weary customer emails to respond to. All this time I was trying to reach Teelaunch so that I could relay information back to my customers and they were just not responding to me again.

What pushed me over the edge was when my personal paypal account had a claim filed against it because a customer who bought a shirt on my site via Teelaunch went 11 days without any notification from Teelaunch. I let Teelaunch know that this was happening on my end, they saw the messages (facebook messenger) and yet again they just did not respond.

I told them I was switching to a new provider because I had to attend to my customers, and asked if they had any news for me. I asked if any of the orders had been fulfilled so that I could transfer services without any duplicates, and they finally responded with, “please email”. Email doesn’t get me anywhere with Teelaunch but I emailed them anyways, and guess what happened? No response.

The time I spent handling customer service because I am never able to get answers from Teelaunch is not worth the extra x dollars per shirt. Since the problem arose, I have spent every morning going through concerned customer emails. Not to mention having claims filed against my personal paypal. Customers were requesting returns and the returns ended up costing ME $1.50. On top of that customers were requesting that I pay for their expedited shipping for Teelaunch’s error. This is not a routine I am going to adjust to and frankly it’s just unacceptable. I’ve lost so much time and money dealing with them.

I understand that the holidays are a busy season, but to be so dismissive of someone is just rude.

A simple, “I’m sorry we cannot help you." Would have been better than telling me that you CAN help me once, leading me to believe that I should stay with you, but then ignoring me and not helping me while the work piles up on my end.

Teelaunch’s unresponsiveness has set me back by nearly half a month.

I had to switch all of my orders to a new service, respond to all of the customer emails, and based on Teelaunch's inability to respond to messages I have to to touch base with each customer directly. What a crazy amount of work for something that I had no part in.

The good to come from this experience: I truly understand the value behind good customer service after this bad experience with teelaunch. It functions as a necessary courtesy for others.

Tip for if this is happening to you or if you’re considering teelaunch: Switch to Teescape. It costs just as much as Teelaunch basically, and they actually have customer service. I talked to Jeff there and he seriously took care of me. He was so helpful with the entire process and did everything on his end with he utmost care.

I will not be returning to Teelaunch and I advise that you save yourself the trouble and find a different company to work with.

BEWARE Store Owners - teelaunch Customer service is seriously lacking. Be prepared to send 2-3 emails before getting the specific information you requested, if at all. Shipping issues from my very sample first order. I ordered samples on 2/25 and as of 3/14 the shipment still not received by carrier (USPS) despite listed 3-7 day production time. Multiple attempts to get updated information/status but have only been provided the tracking information again and again with no further explanations and no attempt to make it right.
For example: If you are used to Printful's level customer service - you will need to drastically adjust your expectations for teelaunch.
Aside from that, their pricing/cost is more favorable for the seller in most cases.
Give them a try, but be aware they might not resolve your customer service issues to your satisfaction.

Although I had a few issues with my first order, I spoke with the owner and he upgraded shipping to 2nd day air so my customer would get their order within the time frame allotted. I have not heard back yet regarding quality of items ordered. No news is good news? Maybe.

Pro's

1. Easy app

2. Good Prices

3. Decent, on the verge of good, customer service. I received quick replies, but was given incorrect information at certain times. But, they were willing to look at the situation for me.

4. Customer received product within the stated time frame.

Con's

1. The shipping charge on the invoice was less than what I was charged by quite a bit. I was told the shipping charge would never be the same as what the invoice shows. I use shopify "lite" so that may have had something to do with it. Either way, I was told I would have to add up the shipping cost manually for every order I place. I'd rather not do that.

2. It took 10 days for my order to ship. I had to reach out to them after 9 days to see why it was taking so long and was told it would take longer to ship since it was a larger order. I had 13 items total, made up of 2 different products.

3. Their production time and shipping rules need to be made clearer. If you order more than one type of product, it may take longer than the statd 3-5 days to ship. Owner stated he would make that clearer on his website.

Support very very good! Trusted platform!

I attempted to use this app to provide my customers with a better product. What I've gotten are headaches with their non-functional app and miss communication from their ingenious customer support team when I try to explain to them their app isn't adding products into my SHOPIFY store, NOT an ETSY store. I reiterated that fact and my problem in 2 different emails and they still failed to understand anything. I'm staying far away.

This app just sucks! The UI in the app is unbearable and i can't even look at my orders, There are plenty of other print on demand apps that are way more better than this. Would not recommend unless you want your brand to go down hill!

I have a lot of mixed feelings about Teelaunch and I would love to see them improve their interface, as they seem to really care about their customers, but I must choose to go elsewhere after over 20 hours of tweaking my collection and having to start again from scratch. I just realized today, when I was ready to launch, that their interface has a glitch that will alter design sizes (please read below) when you are creating multiple garments using the same design/file.

The good:
- Customer support is amazing. A girl named Kristy answered my questions in 5 minutes or less during business hours. I had some questions about resolution and Dave was helpful and even recorded a video showing me how to fix my problem.

- When you upload one design, you can create many different types of t-shirts (unlike Printful, where you need to create each piece individually). This should be basic on every POD. I don't understand having to upload the same image on every. single. t-shirt.

What I'd love to see changed:
- Many times when you finish to place your design and you hit "Create", the interface bugs and you need to start from scratch.

- Many time while you're adjusting your design on a piece (let's say on a t-shirt), the interface changes the size on other pieces as well (that was the last drop for me).

- There are only three options of moving your design on a garment. This means you need to create a single individual size for each product, except for t-shirts.

- Automatically their interface will cut down your design where it has transparent areas. The problem about this is that, for example, if your design is too close to the neck, as you only have 3 pre-determined options of placement on the t-shirt (no dragging), you need to reopen your design on Illustrator, create an invisible pixel on it so it doesn't get trimmed by their interface, export and upload it again. It's annoying because sometimes it looks great on a Hoodie but it looks bad on a Baby's Bodysuit.

- The info of the products and titles DO NOT go automatically to the description, which I find to be really time-consuming. This means you need to copy it individually from their website (or uploading area) and paste them individually on each product. I ended up downloading a bulk editor.

- The measurement of clothing come only on a single PDF, so you have to navigate through it, find the garments you are working with and then type them down manually, as you cannot just copy and paste them on a chart.

I have tried all PODs that have reviews above 4 and I understand no POD will be perfect, but at this point, I was going to have to redo my entire collection as I just noticed the interfacing changing my design sizes continuously.

I loved their customer support and I do hope they improve these issues that make it really hard to work around despite my best efforts (such as creating invisible pixels, typing down all measurements manually, using an external bulk editor. If they do, I'd be happy to revisit my review and their interface.

prices are higher than what their description says, only accepts PNG files larger than 2400px for a t-shirt which is just a ridiculous size compared to most photos being half of that. This app isn't for me, I will find another one like it.. hopefully better.

Very disappointing service and very little support. We responded to the email introducing Teelaunch and stated we would like to use it and didn't hear from anyone for nearly a month...and they are the ones who wrote to us first! We had to follow up our own request to hear from someone.

Once we got the app installed and prepared to post products, we realized there is no product information other than color. We both wrote and called trying to find out about fit and fabric weight/materials, and have hear from no one for almost two weeks now.

BE SURE TO REVIEW PERMISSIONS BEFORE INSTALLING

Turnaround times are 5-7 business days *from the time they enter production* which is much longer than average for same product types.

All orders are also placed on mandatory 24 hour hold before being processed, adding further delay.

TeeLaunch is requesting an extremely high level of access & authority which is completely unnecessary and unrelated to their stated function. This includes access to ALL customer data whether related to TeeLaunch orders or not, control over all pages, the ability to create redirects and modify shop coding.

Support's first step was to demand even further control.

I placed three initial orders. The orders were pushed to TeeLaunch and appeared under the orders tab in the app. However, shortly thereafter I received a message insisting that the shop's master fulfillment setting be changed to "Automatic" or the orders would not be processed. Three days after the initial order was placed it still had not progressed from pending to production.

As confirmed with Shopify support, this is not only unnecessary but highly unadvisable. TeeLaunch's API already had authority well beyond what was needed to create products, receive, process and fulfill orders. Further, the only legitimate difference between "Manual" and "Automatic" master fulfillment settings is whether the shop owner/staff need to click 'Request Fullfillment" prior to the order being pushed to the app.

Pressed on the issue, TeeLaunch support staunchly stood by the requirement and refused to fill the orders until it was done.

When the extent of the permissions granted to the app were reviewed, I confronted support about the extremely suspicious degree of access & authority and asked their reasoning.

I received a one sentence response: "I can delete the app."

Strongly advise any shop against installing this app until is reviewed further by Shopify and requested permissions are curtailed to necessary and applicable functionality.