teelaunch: Print on Demand , 639 Rezensionen

If anyone who plans to build your brand on Shopify or on the Internet, you should definitely walk away from this one!!!

We have spent an awful load of time trying to communicate with them which they just seems to bring us around their gardens with their issues unresolved.

First, after months of researching, we finally decided to give them ago and paid for our first shopify store, they would not have any idea how to tell us about their shipping charges and how can we go about setting up on shopify.

Secondly, after we decided to forego and not charge for shipping, we managed to setup and tried to order our first tee for testing. Created one order which we issued refund to the test buyer, the order was stuck in TeeLaunch Backend system in Pending mode if we decided to turn on their "auto batching”. We were told that it would be ordered even though the "customer" cancelled their order and asked for refund.

We contacted them a few times in multiple issues but our queries always ended up this guy named Dave. He would just bring us around the garden without giving us an answer. Makes the experience with TeeLaunch a complete disaster.

Despite continuously asking for help, we were brought around their gardens waiting for disaster to happen. All the time, efforts and money spent trying to deliver to our potential 2millions+ audiences, TeeLaunch to us, is not out here for business. Now we had to pull the plug, clean up our community pages and hope for them to forget about us trying to launch a new business. This will definitely cause a dent in our brand image since launch day (Thank you TeeLaunch!)

That is even before we managed to place the orders to buy ourselves a tee for quality checking purposes. Looking at those print quality reviews below our post here, we are done taking another risk from TeeLaunch. It is not worth all the time, efforts and money we have spent here.

And on a side note, maybe it is time for Shopify to step up to ensure the Apps approved on their App Store are of real quality and not junks. We actually took quite a lot of time signing up other different Apps here to find out or test out their platforms before subscribing to shopify to setup a business. Then we ended up with App Publishers in these qualities, which is obviously very ANNOYING!

Uploading is a nightmare compared to printful and printify. you are limited to 15mb for a picture with 2400px. that 15mb limit needs to be removed asap.

Working with this app was great. Very easy to create items and they give you a template to work with! I would recommend this absolutely!

Easy to create and load, love so far! I have added the 32 oz tumbler with multiple colors and it looks great on my website.

Not working at all!
The website has tons of bugs, the app is not working at all...
Just started to work with the app. and now I have no choice but to delete it...
Hope they will improve all and see them again .
Update:
After I reviewed with 1 star, Founder Christopher contacted me and told me that my issue regarding resizing the design uploading is based on what they like but not what I like. He mentioned I am the only person who has this idea and others are willing to adjust their files into (for example 860x600px) photoshop first before uploading it (Because you can not upload 2000x2000)
Here I see they replied "We are willing to hear and improve, but in the email I received from the founder he said:
(Our app requires our customers to create files specifically for those products, I understand other apps allow you to upload any size file and adjust it to fit the template, but we've found that if the customer takes the time to make it specifically for that product
the end result is better then letting them upload whatever they want and try to make it fit. So while I understand that isn't what you're expecting but that is how it is set up. So I will definitely look into that first bug and try to figure out why it happened and get it fixed. ) This comment was absolutely right from their side but completely destroyed the customer's expectations or suggestions. (even if we call it complaint)
All over I found the conversation between me and the founder kinda bad. Because He was trying to correcting me!!!
And was convincing me that my words and review were bad!!! I feel very very bad and offended. so I will never recommend it to anyone.
Even if I was wrong. the way I am feeling very bad, disappointed, and offended is not random.
I am not here to review badly. this is my second-time review with a bad rate out of around 30 apps I reviewed.
Good luck
Wish them a better future,
For this respect, I will not bring back my review to 1 star, even though I feel the exact rate in my heart.

Great customer service. When I first started playing around with it, I had a bit of trouble with image placement and size. The owner was very quick to reach out to me via email and was more then happy to begin helping me with my questions.

Great app but a lot of image files don't work well

Design was a struggle for me. With exact image requirements, I wasn't able to simply upload and adjust my images, or add multiple images on various parts of the products. The sizing requirements made my computer freeze up while designing. Not worth the hassle for me sadly.

The app itself is nice looking and easy to use. You can't edit products so if you need to make changes you have to delete and create them again which can be annoying depending on how your store is setup (this can break your theme, collections and reporting).

I had several issues with fulfillment - a few orders were never received by customers and others took a long time (over 4 weeks). Printful on the other hand was able to fulfill in less than a week on several occasions and I've since switched.

At least Teelaunch was quick to issue refunds.