Reseñas (645)

Calificación general
4,1
Recuentos por nivel de calificación
  • El 78% de las calificaciones son de 5 estrellas
  • El 6% de las calificaciones son de 4 estrellas
  • El 4% de las calificaciones son de 3 estrellas
  • El 2% de las calificaciones son de 2 estrellas
  • El 10% de las calificaciones son de 1 estrellas
12 de noviembre de 2024

Their app will insert poorly optimized script into your website and cause significant problems to your website speed. I did lighthouse tests and Their script: "/sizing-charts-script.js" has a 1900 ms Script Evaluation delay that is more than every other app and scripts combined.

Lafia Craft
Australia
Más de 1 año usando la aplicación
14 de septiembre de 2024

The steel signs are junk. Received my sample product and let me just say I am glad I purchased a sample before going any further. The metal is thin and warped. I can't offer this to my customers.

Crater Goods
Estados Unidos
4 meses usando la aplicación
teelaunch respondió 25 de octubre de 2024

Thank you for your feedback about the sign. As per our 100% satisfaction guarantee, we've processed your refund. While we respect your opinion, it's important to note that we carefully selected this metal thickness to provide our customers with an optimal balance of durability and affordability. Using thicker metal would dramatically increase costs, making it much harder for our customers to maintain profitable margins. With millions of dollars in sales and tens of thousands of satisfied customers, we stand confidently behind our product's value proposition - it's designed specifically to help our customers succeed financially.

25 de agosto de 2024

Downloaded the Teelaunch app as I am interested in selling products in my Shopify store, however, I am unable to create an account. It just continues thinking....

Hanna Marie & Co
Australia
4 meses usando la aplicación
teelaunch respondió 26 de agosto de 2024

I'm truly sorry to hear about your difficult experience. Let's get this sorted out right away. Please email me at christopher@teelaunch.com, and I'll personally (Hi I'm Christopher the founder) make sure you're up and running today. Looking forward to helping you!

24 de agosto de 2024

I love working with this company. It makes selling print-on-demand so much easier, without the hassle of linking everything through OrderDesk. Their customer service is brilliant. I highly recommend them!

Printamemory
Reino Unido
6 días usando la aplicación
teelaunch respondió 25 de octubre de 2024

Thank you so much for the wonderful review! 💫 It's feedback like yours that gets our whole team at teelaunch jumping out of bed each morning, excited to help amazing customers like you. We're truly grateful for your support!

23 de octubre de 2024

I've been trying to sign up for an acccount but it just keeps "thinking" and never connecting. Shame.

Magic Moments
Estados Unidos
10 días usando la aplicación
23 de diciembre de 2023

I have been working with the Teelaunch app for 1 1/2 years and would recommend it and the team of customer service. For POD I primarily use Teelaunch for the Metal Wall Art and the Laser Etched Cutting Boards. My customers RAVE about these two products! I create all of my own designs that are personalized, so every sign I create is different. Whenever there is a problem with a product (damage during delivery for example), the customer service is quick to respond and almost always resolves my issues fairly. You will never find a perfect service, with perfect products that always are without flaw - because people are involved and people can make mistakes. But Teelaunch has been great to work with and I find the team there to be kind, efficient, and willing to help at every turn. I've even needed to work out a bulk order and talked directly to the owner of Teelaunch to work out the details - which went flawlessly.
There are hitches in every partnership - I wish the metal signs were packaged with more protection. But other than that, I have had a great working relationship with Teelaunch. Did I mention that I have hundreds of extremely happy customers that love the products that I get through Teelaunch? I use Teelaunch because of the unique print on demand products that I can sell through them - I recommend them for that AND because their customer service has been second to none for my business.
Oh, and I really like the interface where I upload the designs. It is easy to use and SOOOO much better than some of the other POD services (and I use 5 others for a variety of products.) Each order is synced directly from my Shopify store and in the Teelaunch app I change the design to the personalized design. I can correct the shipping address there also. It's easy to use and never a problem to change out a design. When the order is fulfilled all of the tracking info seamlessly gets sent back to my Shopify store. Works like a charm!
Highly recommend this app!

Amazing Faith Designs
Estados Unidos
Más de 1 año usando la aplicación
teelaunch respondió 23 de enero de 2024

Big thanks for your awesome review! We’re super happy to hear how much you and your customers love the Metal Wall Art and Cutting Boards. 😊

Creating unique, personalized designs is what teelaunch is all about, and it’s great to see yours hit the mark.

Glad to hear our customer service and Shopify integration are making things smoother for you. Your feedback means the world to us, and we’re always here to help.

Here’s to more amazing creations together!

31 de enero de 2024

The only thing I'd prefer to be different with Teelaunch is the payment system. Right now, I pay the wholesale costs when an order comes through, and then Teelaunch pays me what the customer paid them (minus payment processing fees). If I didn't have to pay the wholesale upfront, and could just be paid the difference in prices, that would be wonderful!

Otherwise, they're great! Their prices are low enough for me to sell the products at a reasonable price and still make a reasonable profit. Their customer service has always been quick to respond, and they have a great variety of merch items so I can give my (music) fans anything that I think they'd want. The fact that they integrate with Shopify, which allows me to have product listings directly on my website, as well as Spotify, YouTube, Instagram, and Facebook, is amazing!

missionmanstore
Estados Unidos
Más de 1 año usando la aplicación
15 de febrero de 2024

A lot of orders errors. There must have been an issue where all files were compromised, but almost every time someone orders, I get an error and when inquire about it, they ask me resubmit the file. I'm going to be switching to another drop shipper app.

Diggin Her Roots Boutique
Estados Unidos
Más de 4 años usando la aplicación
20 de diciembre de 2023

Been using them for a while and I'm finally cutting them off due to the fact that they will not let me cancel orders and get refunded even after they emailed me saying they are having major printing issues and won't know when they will be able to print my products. Also, they are always slow as molasses. And if they mess up your print, their reprints take even longer. Don't suggest printing flags with them. It will only frustrate you.

The Original Deer Mullet Shop
Estados Unidos
Más de 1 año usando la aplicación
Fecha de modificación: 7 de octubre de 2024

I have had so many issues with this company. I've been with these guys for 3 years and I sell 80 to 100 signs a month. They wont do anything to fix the problem. I've had 3 damaged signs this month. They package these signs in thin cardboard sleeves, its honestly a joke. I've talked to other sellers and they are having the same issues. They make you jump through hoops get a refund. They use a company in Louisiana. Also when I complained before the CEO was supposed to contact me but he blew me off. This company is the worst when it comes to customer service. I've been looking for a metal company unfortunately they are hard to find. The moment I find one, I am out. So if you expect to use them, prepare for big losses because you will be refunding $200-300 orders back.

Liberty 13 Shop
Estados Unidos
8 meses usando la aplicación
teelaunch respondió 25 de octubre de 2024

This is Christopher, founder of teelaunch. First, I want to sincerely apologize for not reaching out sooner - there was a communication breakdown on our end. As a long-term partner who's been with us for 3 years, you deserved better communication from me.

I want to be transparent about our metal signs production. As I've mentioned before, these are produced by a partner factory in our extended network. They face the complex challenge of balancing three key factors: cost, speed, and quality. They've done extensive analysis to find the current sweet spot - while thicker metal would reduce bending issues, it would significantly drive up costs for our sellers. Similarly, sturdier packaging would substantially increase packaging time for each individual sign, slowing down production considerably.

We've successfully sold hundreds of thousands of these signs with a very small percentage of issues. When problems do occur, we always make it right with either a refund or replacement. However, I should note that the claim process for replacements or refunds is actually set by UPS, not us, and unfortunately we have no control over their procedures.
I know this may not be the perfect solution for everyone's needs, but this is the current product offering our factory partner has optimized for the majority of our sellers. We truly value your business and feedback, and I appreciate you giving me the opportunity to explain the situation.