teelaunch: Print on Demand

I have been using Teelaunch exclusively for my shop for a little over two years now. While there are some bumps once in a while as is to be expected with any POD, they have always worked with me to resolve any issues I encounter. Out of over 1000 orders I have only ever had returns due to customers not expecting the small size of the small blankets (even with dimensions posted). I have since removed the size option and havent had any further issues. I have all 5 star reviews on my Etsy shop, which focuses largely on blankets, and a few pouches, tumblers, tapestries, wall art, and tees. The blankets are extremely high quality and everyone that has touched one or bought one from me has been extremely satisfied. I have done expensive custom pieces for coworkers with nothing but rave reviews. As I said before, during times where there have been hiccups, delays in shipment time or a customer request to change something they weren't fully comfortable with, Kristy and Dave have made sure to resolve the issues for me and respond in a timely fashion. They offer a unique variety of products as well which is awesome. I would say that overall they are an awesome company striving to grow and add new products to their offerings. I see active effort on their part in resolving issues as they arise in quality control and fulfillment times, and a true desire to put out high quality products and make sure customers are happy. As a small business owner new to this business model that would not be able to afford my own equipment and overhead to run such a shop, I am extremely grateful for this company and the possibilities it opens up for me. I have tried Printful as well but the profit margin is so small with their super high prices. Teelaunch makes sure to price so that you can actually make money on your sales. That is a huge plus. Just stay in close communication with your customers if there is an unforseen delay, I have had minimal issues in so doing during the hurricane and shift in production facilities that slowed down orders. I see negative feedback on here but honestly, fulfilling probably thousands of orders a day, there is bound to be an issue here and there for any company, it is all in how they handle the hiccups. They strive to show a pattern of improvement in every area to build a stronger and more useful service as time goes on. I also want to mention their designer Andy is awesome. He answers technical questions and offers helpful feedback even after business hours and literally edited a design for me when I was stuck on an expensive custom order and trying to figure out Photoshop. I cant number the amount of tedious questions he has happily answered as I was learning the ropes and building my shop and trust in the company. He is a another reason I truly love and appreciate this company. Give them a shot.

I had a bad experience that was immediately rectified when it reached the proper channel. Thanks

I have been using this app for about 5 years and have never had a negative experience. The extremely rare instances when I have needed to open a service ticket, Kristi and the rest of the team have always been professional, timely, and fair. Thanks, Teelaunch, for all your hard work and sense of fair play.

The ease of use of their system is great. I haven't had a print order fulfilled by them yet but making the products has been very easy compared to other companies.

Working with teelaunch is really very smooth. Loving it!

Great so far! Love the ease of use :-).

I am a business owner that not only produces many of the dynamic custom products we offer and sale, but also collaborates with other manufacturers to compliment and round out our entire eCommerce store. My perspective is different because I am more versed in managing complex production processes versus selling products online. So, let me be clear...there are SO many constraints in making physical products and getting them to customers on-time. WHY I appreciate Teelaunch and their services is because no one can be perfect in manufacturing. It’s impossible. So instead of criticizing, I understand what is more important than building unrealistic expectations around delivery for products I sell, but don’t produce myself is this...Does the company I want to collaborate with minimize my risk by creating technology and partnerships that always try to do the right thing and a good job? Is Teelaunch perfect? No. Do they have a vision, leadership and a staff dedicated to the prospects of performing as much as constraints allow? THEY DO. In my experience 90% on-time is good. Teelaunch is much better than that.

Thanks for helping my business grow.

It is so simple to set up a product with variations. I am loving this store.

So far it has been perfectly seamless in our integration with our website. Unless something changes I would highly recommend this add on to your shop.

I have been using Teelaunch ever since I set up my shop and had no issues. I recently had an issue with shipping and a order getting lost in shipping. This was during my busiest season (Thanksgiving and Christmas) and my customer was not happy at all. I contacted Teelaunch along the way and they did everything they could to make it right. I understand not everything can be fixed such as a lost package by USPS. They rectified the issue (on Christmas Eve mind you) and made it right. I really appreciate the customer service they have provided. I will continue to use them to fulfill my orders because of the customer service.
Thank you!