teelaunch: Print on Demand , 628 reseñas
BEWARE Store Owners - teelaunch Customer service is seriously lacking. Be prepared to send 2-3 emails before getting the specific information you requested, if at all. Shipping issues from my very sample first order. I ordered samples on 2/25 and as of 3/14 the shipment still not received by carrier (USPS) despite listed 3-7 day production time. Multiple attempts to get updated information/status but have only been provided the tracking information again and again with no further explanations and no attempt to make it right.
For example: If you are used to Printful's level customer service - you will need to drastically adjust your expectations for teelaunch.
Aside from that, their pricing/cost is more favorable for the seller in most cases.
Give them a try, but be aware they might not resolve your customer service issues to your satisfaction.
Not working at all!
The website has tons of bugs, the app is not working at all...
Just started to work with the app. and now I have no choice but to delete it...
Hope they will improve all and see them again .
After I reviewed with 1 star, Founder Christopher contacted me and told me that my issue regarding resizing the design uploading is based on what they like but not what I like. He mentioned I am the only person who has this idea and others are willing to adjust their files into (for example 860x600px) photoshop first before uploading it (Because you can not upload 2000x2000)
Here I see they replied "We are willing to hear and improve, but in the email I received from the founder he said:
(Our app requires our customers to create files specifically for those products, I understand other apps allow you to upload any size file and adjust it to fit the template, but we've found that if the customer takes the time to make it specifically for that product
the end result is better then letting them upload whatever they want and try to make it fit. So while I understand that isn't what you're expecting but that is how it is set up. So I will definitely look into that first bug and try to figure out why it happened and get it fixed. ) This comment was absolutely right from their side but completely destroyed the customer's expectations or suggestions. (even if we call it complaint)
All over I found the conversation between me and the founder kinda bad. Because He was trying to correcting me!!!
And was convincing me that my words and review were bad!!! I feel very very bad and offended. so I will never recommend it to anyone.
Even if I was wrong. the way I am feeling very bad, disappointed, and offended is not random.
I am not here to review badly. this is my second-time review with a bad rate out of around 30 apps I reviewed.
Wish them a better future,
For this respect, I will not bring back my review to 1 star, even though I feel the exact rate in my heart.
We chatted with Qute Official this morning, his concerns are more about how the app works and how he'd like it work versus it not being functional. The app is completely functional, but we are always open to hearing ways that we can improve.
App is easy to use. One of the better POD apps I've seen thus far. However, I wish you we're able to upload one file size and have it automatically applied to other items. It seems it would be relatively easy to do based on pixel width. As of now, you have to manually resize and upload images for different products which is tedious and takes forever.
In terms of shipping: For t-shirts, I placed an order very late on June 24th, began 'processing on July 25th, it was finally fulfilled on July 9th and shipped in July 11th. So, it's looking at about 22-23 days from order to delivery currently.
I was hoping the delay was due to the Fourth of July. But I'm testing again with another order which was placed July 6th and has yet to be fulfilled. I'm hoping those times improve to at least under 7 days, otherwise it won't be feasible to use Teelaunch for t-shirts.
On the bright side, their tumblers shipped very fast and are fairly high quality. Latest order was placed on July 6th, fulfilled July 7th and delivered July 10th.
They have a few descent products but their customer service is lacking. With that said, they do respond quickly during normal business hours. The customer service agent Dave Alpers was rude, condescending and ignorant. Rather than take constructive criticism about how their app doesn't show the products I created and imported to my store, they say you can see it in Shopify by looking under all products and searching for the word teelaunch which is what the vendor will be listed as. Although that is true and as they said "it's basically the same thing" being basically the same is not the same. They still don't have a section showing the products you've imported into your store. That is not user friendly or good for business. Every other dropshipping app that I have been using and I use about a dozen lists the products of theirs that have been imported into our store. Poor manners from customer service and their less than average overall product offering knocks them down to three stars. Do keep in mind that they have a YouTube channel (https://www.youtube.com/channel/UCRGszI7ZL-IYQ2dylXJQPvg) where they post videos that you can use to embed in your product descriptions for some (not all) products. That is very thoughtful and helpful. Also see this link (https://docs.google.com/spreadsheets/d/18B-f3hdgUDF4PC-4NzHWDO9Blj4S0XD2WnEyud4g3dE/edit#gid=1074082432) for more teelaunch product details. If their customer service gets better, and my orders are produced and shipped in a timely fashion, then I will change my review to four stars. If not, then I won't.
UPDATE: Shortly after leaving this review, the owner "Chris" called me to apologize for David's poor customer service and said he didn't mean to be rude or condescending. I don' really think that is true because he seemed pretty purposeful in his response to be that way to me. However, the call from the owner made me update their review to three stars from the original two-star rating. There is still room for improvement and I am weary of order fulfillment based on others reviews...wait and see game now... Still no list of products imported. :(
Design was a struggle for me. With exact image requirements, I wasn't able to simply upload and adjust my images, or add multiple images on various parts of the products. The sizing requirements made my computer freeze up while designing. Not worth the hassle for me sadly.
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Placement of logo is one of the worst out of all POD apps & haveyet to find if can place on back of shirts. But cost is good, Hoping Quality is Good.
So far so good. just getting started with adding products to my store. I would give 5 stars if they added the Bella Canvas 3001 unsex tee to their products. I am especially looking for the heather prism colors that all the girls want!
so far i have just started looking so, i guess we'll see
The products are amazing and pretty easy to customize. But integrating to Etsy does not work and you have to have and pay for a Shopify account in order to integrate to Etsy. Day 3 and I am starting to look for an alternative.