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Teelaunch is a fantastic addition to my store! (For the record, I didn't have a fairytale first order with them and now I'm glad of it. ) First of all, all I wanted for my printing purposes was to have a few custom items available to support my store. Where other apps require you to upload your entire store first to their site, teelaunch was designed to work inside of Shopify and the process works perfectly. Also, customers and I love the automated order tracking and fulfillment process. The process is seamless. Also, I chose them for the price and selection too. Since I uploaded the app, I've been going back and forth daily with teelaunch with the entire staff and they have all been extremely helpful in answering my questions. I don't even have to leave Shopify to chat with them! So, I decided immediately to order mugs and stickers as a sample order and test the system. I had printing issues on both. I also had a customer's order in process, so I was anxious that they might receive a lesser quality print. I removed the product and immediately contacted teelaunch. Dave and his team immediately set out to do everything he could to set things right. My customer received the mugs before any corrections could be made, and they were just fine so that was a relief. I received my replacement mugs shortly after and all were perfectly printed as the preview image assumes. I released the mugs again on my site in confidence that this was a one time issue. As for the stickers, I'm now working on correcting that issue and we're in regular communication. I was also happy to see that their designers made a conscious effort to acquire a quality image for yet another item I'm working on. This is a newer company, so there is always room for improvement - that's the easy part though. The product is good, the selection is diverse, the service is awesome and this app was made for Shopify like no other that I've used.
teelaunch offers products that other POD suppliers don't at very reasonable prices. The cutting boards and doormats really help to round out my offerings. Most importantly, their customer service has been very responsive and they do a terrific job! Recently they spent most of a day walking me through an issue that, as it turns out, wasn't even on their end. Highly recommended!
Thanks so much for the feedback, we are so grateful for customers like you and we will do anything we can to help you be successful.
Great. Lots of colors is the advantage, and good prices.
Fast fulfillment times, great support, and wide range of products offered. Chris and Kristy are both great to work with.
Just stared using it but excited to see what other products that it can bring me to take my page to a whole other level.
We're excited to have you onboard and let us know if you have any questions or suggestions on how to make teelaunch better.
Easy to start up even for beginners. Since I am a beginner, I did run into an issue with my store. I asked for help and got a reply very fast -the support team fixed it quick! I highly recommend this POD app. Thank you!!
I have not used the app yet But the customer Service is Excellent!
Amazing app ! so easy to use and quite good inputs on the different designs needed. I would recommend it !
So easy to use. Intuitive interface filled with everything you need and nothing you don't. Allowed me to fill out my online store with a handful of additional items that I don't want to hold in inventory. Keep it up!
We sincerely like this app as we do not feel like just another customer to them. They respond and do their best to help. You have to remember you are one of many e-commerce sites they have to support. Install the app and try it for yourself. Negative reviews can often be the result of many not understanding what they are doing much less following or reading up before they implement the app. Are they perfect? Is anyone? So far we have had a great experience especially in the stages of getting setup. I definitely would suggest. We use them to add to a business we already have here locally.