teelaunch: Print on Demand

I've been using Teelaunch for a few years now. I've seen them grow their company/service, so here's a review from a customer who has been with them awhile:

Customer Service: I can say that although occasionally there are some hiccups, I've never had a problem that couldn't be solved. Their customer support is amazingly responsive, and any issue I've ever had has been resolved. They've actually gone way out of their way to help me with several things.

Print Quality: I've seen a lot of other DTG printing (I actually used to work for a company prepping files for DTG) and Teelaunch's print quality is absolutely some of the best. The colors are bright (for DTG) and the level of small details that can be seen is above average. Of course, occasionally, I've run into a misprint (fuzzy edges, crooked design, low ink, etc). But, it doesn't happen very often and they've fixed the problem every time.

Pricing/Shirt Quality: As far as I know, no one has pricing that's comparable to what Teelaunch offers. The tees they print on feel very high end. They're all made with ringspun cotton, have a fashion fit, and aren't the basic "value" styles that you usually get for such a low price. Honestly, the price and quality of the brand of t-shirts they use is probably the best selling point.

Turnaround Time: I'd say 99% of the time, my orders have been shipped out within 5 business days (which is fantastic). Sometimes the turnaround time is only a day or two. The average time I've experienced is probably 3 business days, when everything is running smoothly. Obviously, it takes longer during the holidays, though.

All around, I'm a happy Teelaunch customer. :)

Good: Customer service excels. Replies were always fast (longest it took was 48hours). Great variety of products. Competitive pricing. Very reliable app.

To improve:

1. the user interface is more on the simple side, compared to the competition. You can’t edit products you created in the app, for example, it has to be done on the shopify side. Also the file has to be an exact size in pixels for every product or you won’t be able to upload. So if you wanna use the same design in 5 different products, you have to create 5 different files of five different sizes.

2. Talking specifically about mugs, I wish there were more size options specially for the accent and the black mugs.

3. Also I wish there was an “all around print” option for mugs.

4. I’d appreciate more mockup options on mugs as well.

Overall, don’t get the wrong impression. This is a company worth Doing business with.

love how easy it is to use and that it goes straight to my store for instant viewing to customers.

So far this is working great. Easy to set up and add to store. Looking forward to Black Friday to get more orders placed.

Great App. I just start to using teelaunch.

This is must in every shopify store

I just hope thet will add more colors to the shirts and hopefuly more prodcuts

(will be nice also ship to outside the USA)

Best POD supplier out there. Very competitive prices and top-notch support.

very good app with great service and great products at good value

Teelaunch has been a valuable partner in my business for several years. Print quality is excellent for DTG printing and the quality District Made shirts are loved by my customers for their softness and fit. Mugs and phone cases are relatively new to the app and the print quality is superb! Looking forward to the new products they will be adding to the app. Using the app is easy and takes the worry out of fulfilling orders.

The majority of my orders are filled quickly, typically within 3-5 business days and sometimes quicker. Add a few days during the busy holiday season.

Customer service is very responsive and provide personal care. Misprints happen once in a while, as they do with any fulfillment company I've worked with, but Teelaunch is always quick to provide a replacement and fix the issue. Nobody can beat their prices allowing me to provide quality products at a fair price to my customers.

I feel valued as a Teelaunch client. It's evident by their responsiveness to my needs that my business is important to them!

I love this company! While the cost of products/shipping is a little higher than other competitors, their products are easy to design/upload and their customer service is top notch. I literally can ask them any question and get a response within the hour, it's great! Definitely recommend them if you are looking into a POD company for your store.