Avis (645)
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Thanks, Christopher for reaching out and getting my Shopify store up and running again. Love the metal wall art.
Very sorry for the confusion, if you go to https://apps.shopify.com/teelaunch-1 you can connect to your Shopify store. Unfortunately, you can't access from app.teelaunch.com. If you have any issues please reach out to me at christopher@teelaunch.com
Great service, I would like to see a larger array of products to use with my custom designs
Great app thank you so much. Keep up the good work.
Horrible and slow customer service, all orders during covid19 took over 3 weeks, and sometimes it took 3 days to get a response on the status of an order. We tried asking for an expedited production for a planned photoshoot and they weren't helpful at all
I'm incredibly sorry for your issues, unfortunately because of COVID, Canvas Brand Tank Tops are in short supply and we tried out best to find the garment you ordered but unfortunately we were unable to, resulting in our delayed response. We have never experienced such an outage of garments and are working on a much more robust system to notify customers. Again very sorry.
App very user friendly, easy to use, site professional. Thats about it.Then the problems began:
* no show of the first order placed on the 1st June,
* tracking number provided NOT valid,
*have an upcoming event - will NOT use this company
*conclusion - disappointed
friendly and heplful for me. thank you
TERRIBLE CUSTOMER SERVICE. ALL of my sneaker orders had printing errors and DID NOT have my Logo. They refused to refund or correct and re-send to my customers.
Like one of the reviewers, i have been using this for a couple of years. Then they made an update and I was never notified until one of my orders never processed. I too was told I had to create a new account, only to find that my items i created were no longer in the app, but was assured when an order was placed it would sinc that product. There use to be an easy option once the product was create to push it to Etsy. That is now gone also. It was free and easy to use and now I have to pay for another app that will connect my Shopify items to Etsy. When I downloaded that and got two orders, one of the tumblers on each order was the wrong one...correct on Etsy, wrong in Shopify and TeeLaunch. I was asked if I had changed the SKU's. I haven't touched any of my listings in over a year...SKU's are auto generated...have no reason to touch them unless I intentionally don't want to get orders. Needless to say, the last couple of weeks have been a mess!!!
Terrible app.They've gotten so many orders wrong that I've had to refund multiple customers. I've lost WAY too much money from this. It doesn't deserve constructive criticism. It deserves to be broken down and rebuilt when the developers get their minds right. It constantly removed products without warning, and a lot of their electronics don't work and break easily. Avoid.
I ABSOLUTELY LOVE IT! THIS APP ROCKS AND MAKES MY LIFE SO MUCH EASIER. I CAN FOCUS ON DESIGN NOW INSTEAD OF PRODUCTION AND FULFILLMENT.