teelaunch: Print on Demand

THE BEST BY A LONG SHOT! Best prices and quickest shipping times!

i am still trying out this app, so i jut leave a review first

loveinud loit nice send. wonderfull

Support very very good! Trusted platform!

100% not worth the trouble. Please save yourself the stress.

I hesitated to post this because clearly it is not a positive review, but I went through so much trouble because of teelaunch it's a social responsibility for me to review it. On the upside, before I get into any of the bad: If your account is working fine, this service is just fine. If you have any problems though, you're out of luck because Teelaunch is not going to help you. One more positive thing, the quality of their prints is very good.

Ok so here's why I will not be using teelaunch again:

Even if high margins are your main objective as a seller, the unresponsiveness of Teelaunch will have you dealing with so much other time-consuming stuff that it's not worth it.

My account disappeared (mid-campaign) with them and I only noticed because all of my orders were not being fulfilled. I was unable to launch new product after that too. So I was stuck on making the income from a single campaign until they figured it out.

I reached out to customer support and received one response and then nothing after that for nearly a week. All of my emails were so polite and simply requesting a message of reassurance that my account was being attended to. I got nothing.

I was finally able to reach them via Facebook Messenger. They were slightly more responsive via Facebook, but still entirely unhelpful. They told me they were “working on it” but I never experienced any progress, only a growing list of weary customer emails to respond to. All this time I was trying to reach Teelaunch so that I could relay information back to my customers and they were just not responding to me again.

What pushed me over the edge was when my personal paypal account had a claim filed against it because a customer who bought a shirt on my site via Teelaunch went 11 days without any notification from Teelaunch. I let Teelaunch know that this was happening on my end, they saw the messages (facebook messenger) and yet again they just did not respond.

I told them I was switching to a new provider because I had to attend to my customers, and asked if they had any news for me. I asked if any of the orders had been fulfilled so that I could transfer services without any duplicates, and they finally responded with, “please email”. Email doesn’t get me anywhere with Teelaunch but I emailed them anyways, and guess what happened? No response.

The time I spent handling customer service because I am never able to get answers from Teelaunch is not worth the extra x dollars per shirt. Since the problem arose, I have spent every morning going through concerned customer emails. Not to mention having claims filed against my personal paypal. Customers were requesting returns and the returns ended up costing ME $1.50. On top of that customers were requesting that I pay for their expedited shipping for Teelaunch’s error. This is not a routine I am going to adjust to and frankly it’s just unacceptable. I’ve lost so much time and money dealing with them.

I understand that the holidays are a busy season, but to be so dismissive of someone is just rude.

A simple, “I’m sorry we cannot help you." Would have been better than telling me that you CAN help me once, leading me to believe that I should stay with you, but then ignoring me and not helping me while the work piles up on my end.

Teelaunch’s unresponsiveness has set me back by nearly half a month.

I had to switch all of my orders to a new service, respond to all of the customer emails, and based on Teelaunch's inability to respond to messages I have to to touch base with each customer directly. What a crazy amount of work for something that I had no part in.

The good to come from this experience: I truly understand the value behind good customer service after this bad experience with teelaunch. It functions as a necessary courtesy for others.

Tip for if this is happening to you or if you’re considering teelaunch: Switch to Teescape. It costs just as much as Teelaunch basically, and they actually have customer service. I talked to Jeff there and he seriously took care of me. He was so helpful with the entire process and did everything on his end with he utmost care.

I will not be returning to Teelaunch and I advise that you save yourself the trouble and find a different company to work with.

Easy to use and no error with the app, their customer service is very fast, and helpful, looking forward to getting sell soon! Thank TeeLauch!

Love the variety of products to choose from! Plus, The app is useful and the interface is easy to explore.

Works great! Thanks! Easy way to set up a shop and sell some tees.

Excellent app! Very easy to use and super-fast. The Teelaunch team is very responsive -- they respond quickly to questions and issues.

I have a lot of mixed feelings about Teelaunch and I would love to see them improve their interface, as they seem to really care about their customers, but I must choose to go elsewhere after over 20 hours of tweaking my collection and having to start again from scratch. I just realized today, when I was ready to launch, that their interface has a glitch that will alter design sizes (please read below) when you are creating multiple garments using the same design/file.

The good:
- Customer support is amazing. A girl named Kristy answered my questions in 5 minutes or less during business hours. I had some questions about resolution and Dave was helpful and even recorded a video showing me how to fix my problem.

- When you upload one design, you can create many different types of t-shirts (unlike Printful, where you need to create each piece individually). This should be basic on every POD. I don't understand having to upload the same image on every. single. t-shirt.

What I'd love to see changed:
- Many times when you finish to place your design and you hit "Create", the interface bugs and you need to start from scratch.

- Many time while you're adjusting your design on a piece (let's say on a t-shirt), the interface changes the size on other pieces as well (that was the last drop for me).

- There are only three options of moving your design on a garment. This means you need to create a single individual size for each product, except for t-shirts.

- Automatically their interface will cut down your design where it has transparent areas. The problem about this is that, for example, if your design is too close to the neck, as you only have 3 pre-determined options of placement on the t-shirt (no dragging), you need to reopen your design on Illustrator, create an invisible pixel on it so it doesn't get trimmed by their interface, export and upload it again. It's annoying because sometimes it looks great on a Hoodie but it looks bad on a Baby's Bodysuit.

- The info of the products and titles DO NOT go automatically to the description, which I find to be really time-consuming. This means you need to copy it individually from their website (or uploading area) and paste them individually on each product. I ended up downloading a bulk editor.

- The measurement of clothing come only on a single PDF, so you have to navigate through it, find the garments you are working with and then type them down manually, as you cannot just copy and paste them on a chart.

I have tried all PODs that have reviews above 4 and I understand no POD will be perfect, but at this point, I was going to have to redo my entire collection as I just noticed the interfacing changing my design sizes continuously.

I loved their customer support and I do hope they improve these issues that make it really hard to work around despite my best efforts (such as creating invisible pixels, typing down all measurements manually, using an external bulk editor. If they do, I'd be happy to revisit my review and their interface.