teelaunch: Print on Demand , 638件のレビュー

総合評価
4.3
評価レベルごとの件数
  • 評価の79%は5つ星です
  • 評価の6%は4つ星です
  • 評価の3%は3つ星です
  • 評価の2%は2つ星です
  • 評価の9%は1つ星です
編集日:2021年12月7日

I am not impressed with teelaunch. Placed an order on 11/22, sat Pending for 3 days until I emailed them. Now 15 days after the order was placed, still sitting in production status. This updated system is a horrible experience. I recommend other POD over this one.

The Parker Shoppes
アメリカ合衆国
アプリの使用期間:11ヶ月
2019年12月23日

I really hate to write a bad review on any business but I want to help any other business of making career suicide ..... because if you add this app to your store it will most definitely end up ruining your reputation/ good name.

Shipping takes FOREVER ..... no matter what/when you order.

Once our customers have recieved the long awaited items ...... only to find they are not even correct.

Quality-control .... Not sure if this company has ever hear of the phrase quality control. The items came with the stabilizer on the fronts of some of my customers products .... lucky we do embroidery also and I knew what to tell my customers to do.

Customer Service was email after email = nightmare. You get quick responses and then when they know something is wrong ....... you get NO RESPONSE. Your profits are completely eaten up by time spent on each order.

They offered to resend products which my customer agreed to wait ..... the new products also toooooook FOREVER to receive. I emailed them asking when they would be in and the owner told me that ..... "oh they might be at my house" ..... only 1.5 months after ordering initially. We received the new order and it was WRONG AGAIN .... emailed the owner saying hat didnt come and got a quick response telling me "LOOK INSIDE THE BAG" looked inside the bag only to find out it was the WRONG COLOR ..... now no response.

Communication / Customer Service is completely lacking. Also the products are cheaply made and sent incorrectly with NO quality control.

They also offered to refund me because I ended up having to refund my customer because it took so long. They said they would refund the cost + profits lost (which came straight from the owner) and NOTHING. Which isn't even that big of a deal .... but they are a company who's word means ....... NOTHING!!

Save your customers / yourself the headache.

I would not recommend them ..........!!!!!

Also the design tools are not easy to use ..... you have to have other software in order to create your products (if you are a beginner it may not be the greatest). There are others print on demand companies out there that you can design it right in the app. So the ease of use with the teelaunch app ..... is not the greatest.

I will also add both times I have had the app installed on our multiple sites they have lied about where they are located. Who really cares / why is it that big of a deal.

Blonde-Tee's
アメリカ合衆国
アプリの使用期間:10ヶ月
2021年12月2日

Communication is poor between merchants and developer. Lost entire inventory when I attempted to “update” my app. All the products are still in my store, but they’re no longer in the teelaunch app and if someone buys one, guess what. Nope. Solution: recreate all my inventory one by one. Are you joking?! STAY AWAY! They’re a middleman anyway and in less than 8 hours ive already sourced replacements for many of their items. Of course they’re all cheaper which is great news for me.

Wizzle World
アメリカ合衆国
アプリの使用期間:10ヶ月
teelaunchが返信しました 2021年12月7日

We're very sorry that this happened. It was the perfect storm of technical issues edge cases coupled with the craziness that is the 4th quarter. While this issue is unlikely to happen again, and we have a upgrader ready to launch later this month, we are sorry to lose you as a customer and if there is anything I can do please reach out to me directly christopher@teelaunch.com founder @ teelaunch.

2018年12月26日

Shipping took 30 days-70 days, unbelievable that my products got through quality-control (not sure if it exists) and customer service with Dave (owner) was a nightmare. Regarding my dissatisfaction with defective items, he told me "Rather you sell 100 a day or 1 a day that is how we handle it." Save yourself some heartache and stress and pay a little more somewhere else. Mainly because of the owners bad attitude, I would not recommend them. EVER.

for MILA with love
アメリカ合衆国
アプリの使用期間:10ヶ月
2017年2月22日

We ordered a shirt and mousepad to get a feel for the print quality. Neither match the preview. We've been trying to resolve it for days to find out why the tool lets you resize/position the images on the products, and then the print doesn't match it. I haven't gotten a satisfactory response yet, and we are giving up and trying someone else. Extremely disappointed in the waste of time and money spent so far, and now we are delaying the launch of the site while we start over elsewhere. Extremely unhappy.

L33t Designs
アメリカ合衆国
アプリの使用期間:9ヶ月
2018年7月19日

HORRIBLE CUSTOMER SERVICE! HORRIBLE PRODUCTION TIME! NASTY NASTY NASTY! These guys changed the turn around time from 5 days to 9 days without telling me! My items primarily sell on eBay so I ended up getting a bunch of shipping defects and now my seller rating has fallen below standard. Anyone who sells on eBay knows this is DEATH to your sales and near impossible to dig yourself out of the hole for a WHOLE YEAR! My sales have dropped 75% because of Teelaunch. Whats worse is that they continue to be non-apologetic about it - they act like it's MY fault! Do yourself a favor and move your stuff over to Gooten. Their CSR's are actually HELPFUL and they use the exact same printers (but ship items MUCH faster). Well worth the extra few dollars you pay for the service! OH YEAH - and Teelaunch still has a small cosmetic bag of mine "in production" for going on 9 days now! Even after I removed all my products from their fulfillment I'm STILL getting screwed!

Hurricane In Mink
アメリカ合衆国
アプリの使用期間:7ヶ月
2018年11月12日

I used teelaunch for several months to help print mugs and shirts for my online store. Their prices were really low compared to other print-on-demand companies, but I quickly found out you get what you pay for. Crooked prints on mugs, incorrect color shirts shipped, terrible and clueless customer service, and app unreliability were the main issues. Unfortunately, there were so many problems, I can't take it anymore. Moving on!

RapMugs
アメリカ合衆国
アプリの使用期間:7ヶ月
2017年3月27日

no tracking to me or my customer (maybe you have to pay them more)
No white label as advertised, your customer will have no idea who sent it, but they will know who some random printer is.
No response to several emails, looking elsewhere asap, printing dull, but that may be my problem, looked good my end but who knows as they dont check anything, you need to order all your stock to get samples of how they print, going broke before I start :)

International Tiger Foundation
オーストラリア
アプリの使用期間:5ヶ月
2020年6月2日

So dissapointing - while I've heard good things about the products, the service is garbage. No updates with tracking, lost items, and general indifference. Even my own sample got lost in the mail, with no updates after six weeks. Use another provider that actually gives two hoots about your business.

Angie Illustrates
オーストラリア
アプリの使用期間:4ヶ月
teelaunchが返信しました 2020年6月5日

We're very sorry for your experience, the COVID-19 Pandemic has wreaked havoc in the international shipping space and has limited about ability to solve international shipping issues or ensure delivery. We've refunded Angie Illustrates for any lost items and tried to reach out to see if we could explain in more detail the limitations we're all facing concerning international shipping restrictions and delays. Happy to talk to any potential customers about the current issues more in depth, just message christopher@teelaunch.com

2017年3月27日

BE CAREFUL - CHECK THEIR WORK BEFORE PROCEED TO SELL.

Their marketing presentation and the initial set up process are flawless. very easy and convincing... pricing they display are also the best in the market.

BUT. be careful, you never have a chance to check their work since they directly ship a product to a customer.

We decided to place test orders for our staffs (Strongly recommend to do this to avoid the same mistake we made).

1. Shipping method they used from their factory was 'terrible'. The wrapping was terrible, and the shirt/hoodies were jammed in. - it is nearly a professional packing.

2. Most importantly, the design was not printed correctly (it was completely off). we printed 6 samples, The design of it was printed all wrong size, wrong locations. "each shirt" has a slightly different location and size. They do not print according to the design you signed off.

3. The material of the shirts/hoodies are very poor and it is nearly identical to the sample photos. Customers also complained. it has a very strong chemical smell when arrived. (due to prewashed) We use different vendor now and specify the same pre-washed but it does not smell like the one we received from Teelaunch.

4. Customer service is close to none. the only way to get hold of them are 'chatting' in general, and they almost never call you back. we had to call so many times to get hold of a live- person.

Please do not get us wrong. we do not mean to put them in trouble. however, we thought it was fair to share our experience so that you will not have to go through the same experiences we had. We had to contact all customers and asked them if they received the correct design shirt/hoodies. "every customer' replied and said "no" So we issued a full refund to do the right thing.

Good:
They did realize that it was their fault (after we attempted to call, email, chat with them). They simply asked us to show them a proof so we forwarded all customer's messages as well as the photos of the test orders we made.

After 2 months later, they issued a full refund. They are at least honest but they are nearly Pro level that you should not count on.

- Best advice. - Stay away. if you decide to use them for some reasons, make sure you place your own test order so that you know what you are dealing with before you sell it to your own customers.

we have many photos if you would like to see.

(there are multiple factories in the US and they do not know which factory your product will be shipped).

Falconsekido
アメリカ合衆国
アプリの使用期間:4ヶ月