teelaunch: Print on Demand , 638件のレビュー

They took 24 days to get the product to my customer which made my business look bad. I had to refund the product to the customer, but received no compensation from them, no apology, and when I checked in with them (daily) they were very rude and defensive. One response I got was this: "It has only been 11 business days". If you're looking to keep a good reputation for your business I would STRONGLY recommend not using this app.

Cant add products anymore and not getting a response, these guys are waaaaaaay over their heads it seems, one of my customers got their product after a whole month, yes he's not coming back anymore thank you Teelaunch.

Unisntalled time to try something else.

I made an order a month ago and it still hasn't arrived and it's incredibly difficult to get in touch with customer service. This company has officially lost my business

The customer service for Teelaunch is terrible. Especially if you get Dave. This app is clunky compared to others such as printful.

They can't even get sample orders right... DO NOT WASTE YOUR TIME/MONEY. Terrible customer service. Dave (owner and customer service rep) has proven himself incompetent and unprofessional.

Here's what happened: I placed my first sample order on teelaunch app and received an email saying it was not being fulfilled. So I cancelled the order. Then I asked DAVE and followed his instructions for placing another sample order. I got the same error email saying the order is not being fulfilled, AND the sample discount was not applied for the second order.

NOW both orders are in production, none were cancelled and I was charged for both cancelled orders! Haven't heard back from Teelaunch or Dave since. Bunch of amateur thieves. Or maybe it's just Dave by himself? Either way, Teelaunch won't last long in this economy. Good bye Teelaunch! HAHA!

The very first order I had the customer had ordered a purple tshirt. When she received it the shirt had pinkish blotches all over it as if when it was died purple it wasn't fully covered in color. The stipulations the company set on returns was not doable for us, considering she was out of town when her package arrived. Canceling service and using another provider.

Teelaunche is bad app. They do not have products to fulfill but do not have notice to seller and bad support

Please STAY AWAY from this app. Particularly if you have many SKUs; whenever you receive an order, it will require you to manually go to the app, find the order, and select MANUALLY which items belong to teelaunch and which items don't. It's an absolute waste of time. I had to refund my first order and delete the app after a week of trying to fix the app. The customer service is basically useless as well.

This app has been nothing but hassles for my business. As an apparel e-com store owner I would not recommend them. Their app lacks basic functionality and features, if you have to do anything it takes forever and they have an extremely slow and difficult to use "manual ordering" setup.

If you want to place a manual order, forget it. You have to create a duplicate order in shopify where it emails your customer again and messes up your accounting adding the price onto your daily sales twice.

The "order processing" page looks like something out of a 1998 PC word document, has zero useful information and no ideas or ETA's or order processing.

Surprisingly their customer service is pretty on point, and had no problems there. However, end of the day the app has to work and it doesn't - unless you JUST STARTED a new store and have it sync'd up automatically from the beginning and ARE NOT SHIPPING TO CANADA, it's just going to cause you lost time, money and stress. I wouldn't even recommend it for USA orders.

If you're looking to ship POD use Printful instead or for Canada, use "redbubble".

100% not worth the trouble. Please save yourself the stress.

I hesitated to post this because clearly it is not a positive review, but I went through so much trouble because of teelaunch it's a social responsibility for me to review it. On the upside, before I get into any of the bad: If your account is working fine, this service is just fine. If you have any problems though, you're out of luck because Teelaunch is not going to help you. One more positive thing, the quality of their prints is very good.

Ok so here's why I will not be using teelaunch again:

Even if high margins are your main objective as a seller, the unresponsiveness of Teelaunch will have you dealing with so much other time-consuming stuff that it's not worth it.

My account disappeared (mid-campaign) with them and I only noticed because all of my orders were not being fulfilled. I was unable to launch new product after that too. So I was stuck on making the income from a single campaign until they figured it out.

I reached out to customer support and received one response and then nothing after that for nearly a week. All of my emails were so polite and simply requesting a message of reassurance that my account was being attended to. I got nothing.

I was finally able to reach them via Facebook Messenger. They were slightly more responsive via Facebook, but still entirely unhelpful. They told me they were “working on it” but I never experienced any progress, only a growing list of weary customer emails to respond to. All this time I was trying to reach Teelaunch so that I could relay information back to my customers and they were just not responding to me again.

What pushed me over the edge was when my personal paypal account had a claim filed against it because a customer who bought a shirt on my site via Teelaunch went 11 days without any notification from Teelaunch. I let Teelaunch know that this was happening on my end, they saw the messages (facebook messenger) and yet again they just did not respond.

I told them I was switching to a new provider because I had to attend to my customers, and asked if they had any news for me. I asked if any of the orders had been fulfilled so that I could transfer services without any duplicates, and they finally responded with, “please email”. Email doesn’t get me anywhere with Teelaunch but I emailed them anyways, and guess what happened? No response.

The time I spent handling customer service because I am never able to get answers from Teelaunch is not worth the extra x dollars per shirt. Since the problem arose, I have spent every morning going through concerned customer emails. Not to mention having claims filed against my personal paypal. Customers were requesting returns and the returns ended up costing ME $1.50. On top of that customers were requesting that I pay for their expedited shipping for Teelaunch’s error. This is not a routine I am going to adjust to and frankly it’s just unacceptable. I’ve lost so much time and money dealing with them.

I understand that the holidays are a busy season, but to be so dismissive of someone is just rude.

A simple, “I’m sorry we cannot help you." Would have been better than telling me that you CAN help me once, leading me to believe that I should stay with you, but then ignoring me and not helping me while the work piles up on my end.

Teelaunch’s unresponsiveness has set me back by nearly half a month.

I had to switch all of my orders to a new service, respond to all of the customer emails, and based on Teelaunch's inability to respond to messages I have to to touch base with each customer directly. What a crazy amount of work for something that I had no part in.

The good to come from this experience: I truly understand the value behind good customer service after this bad experience with teelaunch. It functions as a necessary courtesy for others.

Tip for if this is happening to you or if you’re considering teelaunch: Switch to Teescape. It costs just as much as Teelaunch basically, and they actually have customer service. I talked to Jeff there and he seriously took care of me. He was so helpful with the entire process and did everything on his end with he utmost care.

I will not be returning to Teelaunch and I advise that you save yourself the trouble and find a different company to work with.