리뷰 (645)

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2018년 12월 13일

If you want to lose customers, items to ship weeks overdue, and dealing with customer service so horrid you'll want to tear your hair out, you've found the perfect print on demand company.

Thessalonike
미국
앱 사용 기간 거의 5년
2018년 11월 9일

They don't give accurate shipping times. One of their printing facilities was affected by a hurricane weeks ago yet they've continued to take orders for the items they knew they wouldn't be able to fulfill anytime soon without telling sellers but continuing to charge them when those orders come in. Now we have orders that have been stuck "in production" for two weeks and angry customers.

Sic Tranist Gloriaa
미국
앱 사용 기간 4년 초과
2022년 5월 17일

I worked well for years. I just updated the app and my existing order is gone. I'll have to refund the customer. Going to go with another vendor.

Art of Kristian Kabuay
미국
앱 사용 기간 대략 4년
답글 teelaunch개 2022년 5월 29일

I am so sorry that you had trouble with this order, I was able to resolve your issue with the app and I verified and the order was received by the customer.

2020년 10월 28일

After 17 days still processing, 5 times contact with customer service and still production. TOO LATE for 1 Black MUG

99 Wake Up - (MT VN)
베트남
앱 사용 기간 거의 4년
2018년 12월 7일

Worst application for international shipping. I had to refund a lot of orders, because their tracking for the international orders does not work.

If you are selling worldwide, I would not suggest Teelaunch as your POD partner.

VikingsBrand
세르비아
앱 사용 기간 거의 4년
2024년 1월 16일

BE CAREFUL! Exercise caution when dealing with TEELAUNCH. While they may fulfill a few orders promptly, ordering in more than a few orders poses a risk. They struggle to meet deadlines when you start submitting more than a few orders and to exacerbate the issue, they enforce a 10-day no-movement tracking policy. This means they acquire the tracking information but don't dispatch the item to the courier for an entire ten days. Unfortunately, this policy nearly compromised my business during the last Christmas season.

Teegarb
미국
앱 사용 기간 3년 초과
답글 teelaunch개 2024년 10월 25일

Thank you for bringing up your experience from January 2024! I'm excited to share that we've completely transformed our blanket production since then. We've expanded to two state-of-the-art facilities and significantly boosted our capacity - we can now produce up to 1,000 blankets per hour! We've also switched to a new shipping service to ensure smoother delivery. While I understand your frustration with the issues you faced last year, I'm happy to say those concerns have been fully addressed with our new setup. I'd love for you to check out our improved blankets and service - we've come a long way! 😊

2017년 11월 21일

I ordered a t-shirt sample with my custom design on it 3.5 weeks ago (Oct 29th) and still have not yet received it. I've been told that Asentia shipping does not track once in Canada (from the US) and there is no way I would expose my (Canadian) customers to this kind of service from an integrity perspective. I was very excited to use TeeLaunch for my business / site which planned to launch last week - in time for Black Friday/Cyber Monday - and now not only will I not be going with this vendor, I've lost out on promoting my site/products in time for this holiday. I'm incredible bummed & disappointed.

Keeks Cruz
캐나다
앱 사용 기간 대략 3년
2022년 4월 15일

I have been happy with the quality of the products but after the update, all of my products and account settings are gone and I have an order to place. I need this fixed or I'll have to find another supplier!

Intentionally You
미국
앱 사용 기간 2년 초과
답글 teelaunch개 2022년 5월 29일

We reached out to you to offer our solution but you had already decided to move on to a different vendor. We take full responsibility for the issue and let us know if there is anything we can do to earn your business back in the future.

2018년 8월 23일에 편집됨

UPDATED and Angry: my last experience where someone ordered something on the 11th, contacted teelaunch and spoke to a dave that told me its school time so its harder to get things out. The customer ordered it on the 11th to get it in fast shipping time like every other person ordering something does. Well Dave told me on the 21st 24-48 hours. Guess what, 48 hours AND STILL not shipped. Worse experience ever. Never use again and I recommend to use anyone else but this company

UPDATE: Wow they ship super fast. Absolutely amazing quality. They just really need to add more products

Couple things, first off I want to say this is the most SEAMLESS clothing integration there is for shopify. And its nice creating products; wish you could add more than 1 design on the front or back of the shirt. Multiple uploads is not an option.

You would have to edit your file in PS or AI or whatever you use to get it to work with a lot of logos or designs on the logo. They need some more items in the store for me to rate it a 5 star. I hope they are screen printing and not digital prints.

No hats or beanies???

Vapel1fe
캐나다
앱 사용 기간 2년 초과
2021년 12월 21일

I would rate this a zero if I could. I chose them because they are US-based. Three stores with them and not one order fulfilled, not one customer service reply, nothing. They act as if it is "In Process" but three months later and nothing??? I have had to find alternatives and pay more to maintain my business integrity. Skip these guys.

Way of the Renaissance Man
미국
앱 사용 기간 2년 초과
답글 teelaunch개 2022년 1월 4일

Can you please email me at christopher@teelaunch.com, I am not finding you anywhere in our system. I can assure you no customer has ever waited 3 months for production and our customer service answers all questions in 48 hours with most responses coming in under 12 since we operate 18 hours a day. So I really think there is a misunderstanding here and I'd really love to clear this up.