teelaunch: Print on Demand

HORRIBLE CUSTOMER SERVICE! HORRIBLE PRODUCTION TIME! NASTY NASTY NASTY! These guys changed the turn around time from 5 days to 9 days without telling me! My items primarily sell on eBay so I ended up getting a bunch of shipping defects and now my seller rating has fallen below standard. Anyone who sells on eBay knows this is DEATH to your sales and near impossible to dig yourself out of the hole for a WHOLE YEAR! My sales have dropped 75% because of Teelaunch. Whats worse is that they continue to be non-apologetic about it - they act like it's MY fault! Do yourself a favor and move your stuff over to Gooten. Their CSR's are actually HELPFUL and they use the exact same printers (but ship items MUCH faster). Well worth the extra few dollars you pay for the service! OH YEAH - and Teelaunch still has a small cosmetic bag of mine "in production" for going on 9 days now! Even after I removed all my products from their fulfillment I'm STILL getting screwed!

Not sure yet, still waiting for my product test order

Beautiful designs & flexible software

Best T-Shirt/Products Printing drop shipping company I have seen by far. They have great customer service and provide wide variety of items at affordable price. Love doing business with them!

Excellent customer service thanks, Christoper! Looking forward to new features and products. Give them a try!

Teelaunch has been incredible to work with! They not only provide a simple and easy to use platform to quickly generate print on demand gear, they are top notch in customer support and service. On repeated occasions they have gone above and beyond to help me with issues and come up with solutions to my concerns. Kristy in the support department is what all companies should strive to have as far as quick, intelligent and effective support personnel! Thank you all for your help and Kristy you are amazing!!

you guys need to step it up, we need excellence!

Update 8/6:

I am updating my review after the founder of Teelaunch contacted me. Chris seemed to be genuinely concerned about the issue I had expressed with the drop-shipping packaging. While, I only contacted Teelaunch in hopes of getting to the bottom of the shipping issue, Chris went above and beyond by not only refunding my purchase but also sending me a replacement in the proper white-label packaging.

Unfortunately, I only updated my rating from 1 to 3 stars because there was a visible quality issue between the two shirts that were shipped to me. The first shirt met the color of the original artwork. However, the second shirt was faded and in some areas was completely washed out. If you could imagine printing a color document on paper when you're almost out of ink -- this is what the shirt looked like.

I have not begun advertising my site because I wanted to have first hand experience of what a customer could expect, so the impact to me is minimal. However, for those experiencing high returns rates or lack of repeat customers, I would suggest you check out what you're actually selling.

Original Post 7/26:

I wanted to understand what my customers would experience when using my site to purchase shirts, so I placed an order myself. Everything seemed to be going well; I was notified when the order was accepted and when it shipped. However, when it arrived, the shirt was in a bag that read "Red Bubble". I opened the bag and on the tag was an additional tag that read Red Bubble and explained how to return your order via RedBubble.com. Additionally, there was an RB sticker in the bag.

Obviously, I was annoyed to see this because as a merchant and TeeLaunch partner, my first thought was that TeeLaunch was also Red Bubble and they were in the business of stealing customers by redirecting them to another site after each order.

I contacted TeeLaunch via their chat software found on their site. I was speaking with one of their reps and I was quickly transferred to Dave (Customer Service Manager) after I mentioned Red Bubble. Dave asked me to send them a picture of the order. I sent him a picture of the shirt and the RB material included. I also sent him a picture of the shipping label, which included my site's name, tee launch fulfillment, and the RB logo bag.

Dave explained that RB is actually a competitor and they use the same fulfillment center. He said he had emailed the manager at the center and also emailed the owner of Teelaunch about the issue. He says I am the first one to report this problem. I explained to Dave that while I understand he has no part in the mixup, I have very little history with TL and this mistake is very concerning. Dave replied by saying he doesn't know what I want him to do -- the name on the order was correct and at least my customer would have still received their correct order. He went on to say he doesn't know if this has ever happened before and can't say it'll never happen again and I have the option to delete the app if I don't want to use them anymore.

I am completely frustrated by Dave's crappy customer service. Instead of understanding how detrimental this could be to a business of any size and how important partner trust is, he chose to blow me off.

Accidents can and do happen. I can't imagine this is the first time this has happened but Dave's job is to make sure relationships are kept in tact. Instead he responds to my concern with the equivalent of the middle finger.

Do your business with TeeLaunch at your own risk.

Love it. TeeLaunch has given me the chance to have an online business automated...

I like so far, I'm new to this and this is my first shot at this whole process of selling t-shirts