teelaunch: Print on Demand

When things are running smoothly, all is well. For this reason, and because of the good pricing, I stuck it out for quite a while. But when you have an issue you are in for a ride. Expect to wait days before support tickets get any attention, and when they do, don't expect the communication to be clear or the problem to be addressed. They seem to be in over their heads most of the time, and confused. Communication is an essential when I need to keep my customers happy and informed about their orders. Mistakes are fine, as long as communication is there. With these guys, it isn't there and never has been. When you run into trouble, you'll feel like they are either ignoring you or they just plain don't know what's going on.

Sorry for this but it's true.

The good point is this app is very easy to launch many variants of the shirt........BUT their customer support is very bad and other back offices about the invoice, the money charge, the shirt itself isn't good and clear enough.

This is an amazing organization that provides awesome opportunities as well as great products for millions of people!

So dissapointing - while I've heard good things about the products, the service is garbage. No updates with tracking, lost items, and general indifference. Even my own sample got lost in the mail, with no updates after six weeks. Use another provider that actually gives two hoots about your business.

BE CAREFUL - CHECK THEIR WORK BEFORE PROCEED TO SELL.

Their marketing presentation and the initial set up process are flawless. very easy and convincing... pricing they display are also the best in the market.

BUT. be careful, you never have a chance to check their work since they directly ship a product to a customer.

We decided to place test orders for our staffs (Strongly recommend to do this to avoid the same mistake we made).

1. Shipping method they used from their factory was 'terrible'. The wrapping was terrible, and the shirt/hoodies were jammed in. - it is nearly a professional packing.

2. Most importantly, the design was not printed correctly (it was completely off). we printed 6 samples, The design of it was printed all wrong size, wrong locations. "each shirt" has a slightly different location and size. They do not print according to the design you signed off.

3. The material of the shirts/hoodies are very poor and it is nearly identical to the sample photos. Customers also complained. it has a very strong chemical smell when arrived. (due to prewashed) We use different vendor now and specify the same pre-washed but it does not smell like the one we received from Teelaunch.

4. Customer service is close to none. the only way to get hold of them are 'chatting' in general, and they almost never call you back. we had to call so many times to get hold of a live- person.

Please do not get us wrong. we do not mean to put them in trouble. however, we thought it was fair to share our experience so that you will not have to go through the same experiences we had. We had to contact all customers and asked them if they received the correct design shirt/hoodies. "every customer' replied and said "no" So we issued a full refund to do the right thing.

Good:
They did realize that it was their fault (after we attempted to call, email, chat with them). They simply asked us to show them a proof so we forwarded all customer's messages as well as the photos of the test orders we made.

After 2 months later, they issued a full refund. They are at least honest but they are nearly Pro level that you should not count on.

- Best advice. - Stay away. if you decide to use them for some reasons, make sure you place your own test order so that you know what you are dealing with before you sell it to your own customers.

we have many photos if you would like to see.

(there are multiple factories in the US and they do not know which factory your product will be shipped).

They took 24 days to get the product to my customer which made my business look bad. I had to refund the product to the customer, but received no compensation from them, no apology, and when I checked in with them (daily) they were very rude and defensive. One response I got was this: "It has only been 11 business days". If you're looking to keep a good reputation for your business I would STRONGLY recommend not using this app.

Why I left 3 stars?
I loved this service I hope these guys read all comments)
But I simply beg you to make it quick and easy to make a manual order with the image uploaded and not create a pile of product twins in your store.
The way that now exists is a mockery of the users.
All large print houses have a way of manually loading images and creating an order directly in the office.
Thanks

Jeffrey

App is easy to use. One of the better POD apps I've seen thus far. However, I wish you we're able to upload one file size and have it automatically applied to other items. It seems it would be relatively easy to do based on pixel width. As of now, you have to manually resize and upload images for different products which is tedious and takes forever.

In terms of shipping: For t-shirts, I placed an order very late on June 24th, began 'processing on July 25th, it was finally fulfilled on July 9th and shipped in July 11th. So, it's looking at about 22-23 days from order to delivery currently.

I was hoping the delay was due to the Fourth of July. But I'm testing again with another order which was placed July 6th and has yet to be fulfilled. I'm hoping those times improve to at least under 7 days, otherwise it won't be feasible to use Teelaunch for t-shirts.

On the bright side, their tumblers shipped very fast and are fairly high quality. Latest order was placed on July 6th, fulfilled July 7th and delivered July 10th.

Get your act together with your app or you'll be losing customers quick, fast and in a hurry. Half the time the desktop doesn't show up and now the app just doesn't seem to be working at all due to connection issues? Come on, now.

The products are amazing and pretty easy to customize. But integrating to Etsy does not work and you have to have and pay for a Shopify account in order to integrate to Etsy. Day 3 and I am starting to look for an alternative.