Omtaler (645)
Raffiner
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Etter vurdering
I’ve been in the POD space for about 6 years. Started on other platforms before there where a ton of integrations for Shopify and since then i’ve moved to creating Shopify stores. Finding a reputable POD partner was not easy. No need to say names but i’ve tested plenty of them and TeeLaunch quality exceeds the others and has great prices as well. I initially tested them out for Canvases and they blew the other POD I tested out of the water. The quality of print, vibrancy, and canvas material was on another level. After that I decided to test them for clothing and again was surprised at the high quality of print compared to the other POD i’ve used.
To top it off they actually have a customer support team that responds extremely quick as well as on Saturday and Sundays. To me that type of support is extremely important and rare now a days.
One thing they could work on though is shipping times (only a few other their products are on the slower side). Their in house items like tumblers i’ve seen ship same day which is insanely fast for a POD company…and i’m talking actual scans from USPS receiving the package the same day. Canvases and some others take a bit longer than I would like. Besides the shipping times for some items, TeeLaunch ticks 3 very important boxes for me: Quality, Support, and Price. Plus they are always adding new products, and their product line is very unique with items not regular found from other companies.
The ABSOLUTE BEST Customer Service I have ever experienced in 6 years in the industry. This is one Company that responds QUICKLY to emails. When you have an issue they are on it. If the first level can't help them it's referred directly to the owner who jumps right in to provide assistance. There is no "email fear" of waiting days for a response. It's timely and I don't think I have ever waited longer than 15 minutes! The app is easy to accomplish and the interface with Etsy is a breeze. My Print and Mail timeframes are certainly within 5 business days and with over 30 "test" orders out the door there has been ZERO quality complaints. Through our follow-ups we have been looking for complaints and all that we heard were "Very Happy" and "Would Order Again". We are certainly happy we made the change from doing our own DTG printing to Teelaunch!
The teelaunch app is by far the best print-on-demand app I have ever used. The functionality is near perfect and the customer support is both prompt and superb. T-Shirts look great, are shipped fast and my customers come back to buy more!
Highly recommended
Had some issues, which they fixed. Thank you for the assistance on the matter. Very helpful when needed.
We've been using TeeLaunch for a couple of weeks now and so far have been extremely pleased with the integration with our Shopify store (https://www.KawaiiSquishyStore.com), The pricing for the t-shirts is very competitive and the quality of the shirts have been great. They even sent three samples to us for free so that we could experience the entire buying and fulfillment process from start to finish. And the live chat support has been great, always there to answer any questions.
Great products and customer service. I love to work with them.
BE CAREFUL! Exercise caution when dealing with TEELAUNCH. While they may fulfill a few orders promptly, ordering in more than a few orders poses a risk. They struggle to meet deadlines when you start submitting more than a few orders and to exacerbate the issue, they enforce a 10-day no-movement tracking policy. This means they acquire the tracking information but don't dispatch the item to the courier for an entire ten days. Unfortunately, this policy nearly compromised my business during the last Christmas season.
Thank you for bringing up your experience from January 2024! I'm excited to share that we've completely transformed our blanket production since then. We've expanded to two state-of-the-art facilities and significantly boosted our capacity - we can now produce up to 1,000 blankets per hour! We've also switched to a new shipping service to ensure smoother delivery. While I understand your frustration with the issues you faced last year, I'm happy to say those concerns have been fully addressed with our new setup. I'd love for you to check out our improved blankets and service - we've come a long way! 😊
Plain and Simple, it's easy to use, love it.
Top quality products, and the very best customer service you will find! I researched the various options for print on demand, and finally chose teelaunch - so glad that I did. They have always gone out of their way to help, and take time to make sure everything is clear. Very impressed, and highly recommend!
I worked well for years. I just updated the app and my existing order is gone. I'll have to refund the customer. Going to go with another vendor.
I am so sorry that you had trouble with this order, I was able to resolve your issue with the app and I verified and the order was received by the customer.