teelaunch: Print on Demand

No good for international orders. They used to be really good with great support, but now with rising shipping costs and VAT rules for Europe and the UK it's no longer worth it. Not all their facility's can give the IOSS number needed by couriers to ship to Europe or the UK so customers may get charged customs fees and it causes big delays with orders. This is not a problem with other POD ...

A lot of orders errors. There must have been an issue where all files were compromised, but almost every time someone orders, I get an error and when inquire about it, they ask me resubmit the file. I'm going to be switching to another drop shipper app.

I have been using tee launch for quite some time and have had very little issues. in this past month or 2 I have had so many customer complaints on late orders. Items that were taking 2 to 3 days from order to ship are taking 5 to 9 days in production and then no tracking data on shipments. Lost orders as well as orders not shipping in order. I have had to request orders that were lost be ...

Been using them for a while and I'm finally cutting them off due to the fact that they will not let me cancel orders and get refunded even after they emailed me saying they are having major printing issues and won't know when they will be able to print my products. Also, they are always slow as molasses. And if they mess up your print, their reprints take even longer. Don't suggest printing flags ...

Positives:
1) Really really good app! Fantastic process of setup, although you can't easily set every combination.

2) Product came quickly

3) They list the value of multiple tshirts as $10 (total) so that customs doesn't bother charging Canadian customers for importing - nice. Potentially illegal though.

Negatives:
1) Not great email customer service. I think they're still ramping this team up. ...

we need new exclusive products to be personalized, like for example, clothes for dogs and cats but personalized people will do nothing but love these products.

When things are running smoothly, all is well. For this reason, and because of the good pricing, I stuck it out for quite a while. But when you have an issue you are in for a ride. Expect to wait days before support tickets get any attention, and when they do, don't expect the communication to be clear or the problem to be addressed. They seem to be in over their heads most of the time, and ...

Three orders lost in our first month using Teelaunch and when they resend the order, the customer does not receive a new tracking number.

Pros -
Easy interface, the app itself is easy to use and design products.
The app works well with Shopify.
Pricing is competitive.

Cons -
I have contacted customer service several times with various response times, everywhere from never responding to 2 days. Slow either way. Once I was in correspondence with someone from customer service replied to my response by the next business day.

...

It is alright, everything is so good, and it would be perfect if the shipping costs were a tad lower.