teelaunch: Print on Demand

This is an amazing organization that provides awesome opportunities as well as great products for millions of people!

Very disappointing service and very little support. We responded to the email introducing Teelaunch and stated we would like to use it and didn't hear from anyone for nearly a month...and they are the ones who wrote to us first! We had to follow up our own request to hear from someone.

Once we got the app installed and prepared to post products, we realized there is no product information other than color. We both wrote and called trying to find out about fit and fabric weight/materials, and have hear from no one for almost two weeks now.

BE SURE TO REVIEW PERMISSIONS BEFORE INSTALLING

Turnaround times are 5-7 business days *from the time they enter production* which is much longer than average for same product types.

All orders are also placed on mandatory 24 hour hold before being processed, adding further delay.

TeeLaunch is requesting an extremely high level of access & authority which is completely unnecessary and unrelated to their stated function. This includes access to ALL customer data whether related to TeeLaunch orders or not, control over all pages, the ability to create redirects and modify shop coding.

Support's first step was to demand even further control.

I placed three initial orders. The orders were pushed to TeeLaunch and appeared under the orders tab in the app. However, shortly thereafter I received a message insisting that the shop's master fulfillment setting be changed to "Automatic" or the orders would not be processed. Three days after the initial order was placed it still had not progressed from pending to production.

As confirmed with Shopify support, this is not only unnecessary but highly unadvisable. TeeLaunch's API already had authority well beyond what was needed to create products, receive, process and fulfill orders. Further, the only legitimate difference between "Manual" and "Automatic" master fulfillment settings is whether the shop owner/staff need to click 'Request Fullfillment" prior to the order being pushed to the app.

Pressed on the issue, TeeLaunch support staunchly stood by the requirement and refused to fill the orders until it was done.

When the extent of the permissions granted to the app were reviewed, I confronted support about the extremely suspicious degree of access & authority and asked their reasoning.

I received a one sentence response: "I can delete the app."

Strongly advise any shop against installing this app until is reviewed further by Shopify and requested permissions are curtailed to necessary and applicable functionality.

an amazing app for anyone looking to make clothes

If anyone who plans to build your brand on Shopify or on the Internet, you should definitely walk away from this one!!!

We have spent an awful load of time trying to communicate with them which they just seems to bring us around their gardens with their issues unresolved.

First, after months of researching, we finally decided to give them ago and paid for our first shopify store, they would not have any idea how to tell us about their shipping charges and how can we go about setting up on shopify.

Secondly, after we decided to forego and not charge for shipping, we managed to setup and tried to order our first tee for testing. Created one order which we issued refund to the test buyer, the order was stuck in TeeLaunch Backend system in Pending mode if we decided to turn on their "auto batching”. We were told that it would be ordered even though the "customer" cancelled their order and asked for refund.

We contacted them a few times in multiple issues but our queries always ended up this guy named Dave. He would just bring us around the garden without giving us an answer. Makes the experience with TeeLaunch a complete disaster.

Despite continuously asking for help, we were brought around their gardens waiting for disaster to happen. All the time, efforts and money spent trying to deliver to our potential 2millions+ audiences, TeeLaunch to us, is not out here for business. Now we had to pull the plug, clean up our community pages and hope for them to forget about us trying to launch a new business. This will definitely cause a dent in our brand image since launch day (Thank you TeeLaunch!)

That is even before we managed to place the orders to buy ourselves a tee for quality checking purposes. Looking at those print quality reviews below our post here, we are done taking another risk from TeeLaunch. It is not worth all the time, efforts and money we have spent here.

And on a side note, maybe it is time for Shopify to step up to ensure the Apps approved on their App Store are of real quality and not junks. We actually took quite a lot of time signing up other different Apps here to find out or test out their platforms before subscribing to shopify to setup a business. Then we ended up with App Publishers in these qualities, which is obviously very ANNOYING!

Uploading is a nightmare compared to printful and printify. you are limited to 15mb for a picture with 2400px. that 15mb limit needs to be removed asap.

Mega schlechte Bedienung, sehr unflexibel in der Erstellung.

Not working at all!
The website has tons of bugs, the app is not working at all...
Just started to work with the app. and now I have no choice but to delete it...
Hope they will improve all and see them again .
Update:
After I reviewed with 1 star, Founder Christopher contacted me and told me that my issue regarding resizing the design uploading is based on what they like but not what I like. He mentioned I am the only person who has this idea and others are willing to adjust their files into (for example 860x600px) photoshop first before uploading it (Because you can not upload 2000x2000)
Here I see they replied "We are willing to hear and improve, but in the email I received from the founder he said:
(Our app requires our customers to create files specifically for those products, I understand other apps allow you to upload any size file and adjust it to fit the template, but we've found that if the customer takes the time to make it specifically for that product
the end result is better then letting them upload whatever they want and try to make it fit. So while I understand that isn't what you're expecting but that is how it is set up. So I will definitely look into that first bug and try to figure out why it happened and get it fixed. ) This comment was absolutely right from their side but completely destroyed the customer's expectations or suggestions. (even if we call it complaint)
All over I found the conversation between me and the founder kinda bad. Because He was trying to correcting me!!!
And was convincing me that my words and review were bad!!! I feel very very bad and offended. so I will never recommend it to anyone.
Even if I was wrong. the way I am feeling very bad, disappointed, and offended is not random.
I am not here to review badly. this is my second-time review with a bad rate out of around 30 apps I reviewed.
Good luck
Wish them a better future,
For this respect, I will not bring back my review to 1 star, even though I feel the exact rate in my heart.

UPDATE...

June 7 2017... After I wrote about my REALLY frustrating experience with Teelaunch (see below)... Christopher the owner of the company contacted me via email and spoke with me about my issue with them... he was... quite honestly... greatly concerned with my poor experience and wanted to take the time to reach out to me... He didn't have to step up... but he did and I appreciate that a lot... so... I'm going to try them again.

I had originally rated my experience as a single star... I am changing that to 5 out of 5 because he made the effort to connect with me.

I have to get into the nuts and bolts of the app and figure it out... but I'm hoping round two goes better!

ORIGINAL REVIEW... June 5 2017...

This review is strictly about Teelaunch's customer service...

I added their app today to my Shopify store... but because I am from Canada their app wouldn't let me add my correct 2 letter province acronym when entering my credit card billing information... they only allow US credit card billing addresses... Dave... the customer service guy I was dealing with was quick to respond but WOW... was NOT helpful WHATSOEVER. Many of his responses were one line at best and contradictory to his other messages... BRUTAL! I have NEVER dealt with a customer service agent who did less and cared less than he did... EVER!!!

I solved the problem myself by deleting their app... If I am having this much trouble with customer service... I don't think doing business with them will be any better.

Good riddance!

Great app but a lot of image files don't work well