teelaunch: Print on Demand , 639 則評價
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If you want to lose customers, items to ship weeks overdue, and dealing with customer service so horrid you'll want to tear your hair out, you've found the perfect print on demand company.
They don't give accurate shipping times. One of their printing facilities was affected by a hurricane weeks ago yet they've continued to take orders for the items they knew they wouldn't be able to fulfill anytime soon without telling sellers but continuing to charge them when those orders come in. Now we have orders that have been stuck "in production" for two weeks and angry customers.
I worked well for years. I just updated the app and my existing order is gone. I'll have to refund the customer. Going to go with another vendor.
I am so sorry that you had trouble with this order, I was able to resolve your issue with the app and I verified and the order was received by the customer.
After 17 days still processing, 5 times contact with customer service and still production. TOO LATE for 1 Black MUG
Worst application for international shipping. I had to refund a lot of orders, because their tracking for the international orders does not work.
If you are selling worldwide, I would not suggest Teelaunch as your POD partner.
I ordered a t-shirt sample with my custom design on it 3.5 weeks ago (Oct 29th) and still have not yet received it. I've been told that Asentia shipping does not track once in Canada (from the US) and there is no way I would expose my (Canadian) customers to this kind of service from an integrity perspective. I was very excited to use TeeLaunch for my business / site which planned to launch last week - in time for Black Friday/Cyber Monday - and now not only will I not be going with this vendor, I've lost out on promoting my site/products in time for this holiday. I'm incredible bummed & disappointed.
I have been happy with the quality of the products but after the update, all of my products and account settings are gone and I have an order to place. I need this fixed or I'll have to find another supplier!
We reached out to you to offer our solution but you had already decided to move on to a different vendor. We take full responsibility for the issue and let us know if there is anything we can do to earn your business back in the future.
Have sold many products in the past with this app, but now Im locked out of my account and orders are not processing. What happened? HELP!!!
Can you please email me at christopher@teelaunch.com, I'm the founder, I cannot find your account from your store name and I assure we can fix this and get you going today (Saturday)
UPDATED and Angry: my last experience where someone ordered something on the 11th, contacted teelaunch and spoke to a dave that told me its school time so its harder to get things out. The customer ordered it on the 11th to get it in fast shipping time like every other person ordering something does. Well Dave told me on the 21st 24-48 hours. Guess what, 48 hours AND STILL not shipped. Worse experience ever. Never use again and I recommend to use anyone else but this company
UPDATE: Wow they ship super fast. Absolutely amazing quality. They just really need to add more products
Couple things, first off I want to say this is the most SEAMLESS clothing integration there is for shopify. And its nice creating products; wish you could add more than 1 design on the front or back of the shirt. Multiple uploads is not an option.
You would have to edit your file in PS or AI or whatever you use to get it to work with a lot of logos or designs on the logo. They need some more items in the store for me to rate it a 5 star. I hope they are screen printing and not digital prints.
No hats or beanies???
I would rate this a zero if I could. I chose them because they are US-based. Three stores with them and not one order fulfilled, not one customer service reply, nothing. They act as if it is "In Process" but three months later and nothing??? I have had to find alternatives and pay more to maintain my business integrity. Skip these guys.
Can you please email me at christopher@teelaunch.com, I am not finding you anywhere in our system. I can assure you no customer has ever waited 3 months for production and our customer service answers all questions in 48 hours with most responses coming in under 12 since we operate 18 hours a day. So I really think there is a misunderstanding here and I'd really love to clear this up.