teelaunch: Print on Demand

The customer service at TeeLaunch is great. Especially Kristy has been really helpful in the past. The app is easy to use and I am happy with their print quality. Definitely recommended!

I've been with Teelaunch for a couple of years now, and I would never use another POD. Here's why...
1.) After a couple years, I've only had a handful of printing errors (unavoidable in this business), and all of them were promptly replaced and shipped to my customer within 24hrs. (with other PODs I had used prior, bad prints were a common occurrence, and it was like pulling teeth to get a response from customer service in regard to a replacement.)
2.) Customer Service typically responds within minutes or an hour or 2 - depending on the issue. They are always very friendly & knowledgeable, and have gone above and beyond on more than one occasion to ensure that things are running smoothly with the app and my store.
3.) The wide range of products allows me to use them for just about everything.
4.) Prices are excellent for the quality of products. Now to address the new app issue. With a complete change in how the app connects to various platforms (shopify & etsy in my case), a few hiccups are to be expected. Any issues I have encountered have been addressed and fixed very quickly. In one instance, having to do with shipping rates, the owner of TeeLaunch even contacted me directly, and the issue was solved on the spot. In regard to some of the other reviews where people are stating that they had no notice of the switch to the new app, it is obvious that they just weren't paying attention, as there were numerous communications as to how to prepare for the switch to the new app, and as stated earlier, the TL customer service team has been very responsive and helpful with any issues/questions that come up. Bottom line: I have used other apps/POD providers. Teelaunch has been the best experience overall, and I do not foresee me using anyone else. I highly recommend TeeLaunch for POD fulfillment. Mike Holm
Owner - ThreadWeird Apparel Company

This is my first business and the app is useful, easy to use!!

Teelaunch is ABSOLUTELY THE BEST U.S. based Print on demand company! I've been using them for years. Their customer service is amazing. They get back to you the same day (during business hours), and often right away. Their products are excellent quality. I personally like their District T-Shirts because they are soft and comfortable 4.3oz cotton, which is slightly lighter than the standard 5 oz cotton shirt (which the also have). Teelaunch also has glass cutting board and printed-tile jewelry boxes. They stay on top of their subcontractors and send emails to us artists to let us know if they expect any production or shipping delays.
True, Teelaunch may not have the largest collection of products, but they have all the basic items like apparel and drink ware. Their production creation tool integrates very well with Shopify. Yes, you need to have your graphics in specific sizes, rather than one-size-fits all, but I personally like that type of control.
INSTALL AND USE TEELAUNCH! They are definitely worth it.

My original review was from 2 years ago now (see below). I was pleased with them at the time (3 orders in) but now I am over the top thrilled with this company! I have used them for well over 2500 orders now and I can honestly say after using several other POD companies, Teelaunch is the best. I only wish they offered Larger Vinyl Stickers and Car Magnets. Other than that, I cannot say enough wonderful things about them. And Kristy in Customer Service is the Best! She deserves a 5 Star review of her own!

My original review 2 years ago:
3 orders in and I am very pleased, so are my customers. First-order was for 12 vinyl stickers and my customer was thrilled with the quality and the turnaround time. The second order was for 12 mugs for an attorney. She was very pleased with the quality and turnaround time, as well. One mug's printing was a bit smeared looking, Teelaunch immediately reprinted and sent a replacement mug within one business day. My customer could not believe how quickly the replacement arrived. She told me that she was sure she would be waiting for an eternity. The 3rd order was for a mug and I was told by my customer that her gift recipient loved it.

I would highly recommend Teelaunch. Easy to use app, wonderful quality and speedy service, not to mention their prices are fabulous.

My one and only complaint is the s&h cost for multiple mugs. $74 is a bit outrageous for 24 mugs sent UPS Ground. I may have lost a sale due to this, but I am still hopeful.

Great App! Very user friendly and has many variety of products to promote!

Today is Feb. 21, 2022. I've made a sample order since Jan. 21, 2022 and my status hasn't changed from "In Production." If I ever get my sample or my order canceled, I'll update this review. Until then, let it be known that this is an app to avoid. UPDATE Feb. 22, 2022: They were swift to respond, and provided insight on my problem. It turns out the product was out of stock but was slated for a delayed delivery. They said I should've received an email about it about 17 days ago (from the time of their response), although I couldn't find that email. Nonetheless, they seem very courteous, so no complaints there. I opted to wait for the product, so I'll provide another update when that expected in-stock date comes around. I'm updating my 1 star review to 3 stars. UPDATE Feb. 25, 2022: I found the missing email. It turns out it was sent to a different email address from the address I was using for my review/complaint. That's forgivable since it was a technical/configuration oversight on my part. In hindsight, we should've verified the address where the email was sent to cause I incorrectly assumed the address I was using was the same one they sent their email to. This happens when Shopify uses one email for accounts, and can use a whole other automatic emails; And within each app, another email can be used all together. It might be easier to have a single location where we manage all emails, and where & how they'll be used... But that's conversation for the Shopify platform itself, not you guys. I'm changing my rating from 3 stars to 4 stars. UPDATE Mar. 15, 2022: I received my item yesterday (Mar.14), a little over a week sooner than I was expecting it. Let me tell you, the product pictures didn't do this thing justice. I wish I could post a photo here cause it's pretty awesome. Things go wrong in life, but how you recover says a lot. Great job guys! I'm changing my rating from 4 stars to 5 stars.

We use teelaunch to offer our customers seasonal designs and unique products so we can get quality product out, fast! No need to buy bulk and guess size breakdowns and wait for production time. The DTG is top quality and products are name-brand.

I have been using this app for about two years. Great selection of products. Any time there is an issue I need help with, their customer service has always been prompt to respond & extremely helpful. Kristy is absolutely amazing!

When utilizing a service like Teelaunch, there are important items to consider. Having an integrated app, a large catalog selection, and the manpower/facilities to fulfill & ship orders timely are the first things that are accessed. But one thing that most businesses overlook is how will the company respond to problems?

It is inevitable that mistakes or systems issues will occur, packages will get lost or stolen, and sometimes the product itself will have an error. The key to making it through those rough spots is having a true partner in your business, that cares as much about your customers as you do. That's hard to find in the Print-On-Demand space, and I'm so happy that Chris (the owner) takes this aspect seriously at Teelaunch. I especially want to recognize Anthony, who has been my contact whenever I reach out to support.

As a business owner, I want to know what's happening behind the scenes when there is a problem, because that arms me with facts/information to help my customers. A lot of providers will just give you bare minimum responses, without specific details, and that is not helpful at all. But Anthony will make sure that I know what really happened, and work with me on options to make it right (both for my business and for my customers)! He has even gone so far as to offer me a kind word when I was having a rough, stressful day to help me keep going.

Thank you to Chris, Anthony, and the rest of the Teelaunch staff for offering products that the market wants, and for helping me to grow my family business. And most of all, thank you for being there with me to celebrate the wins, and resolve any issues/concerns when they arise. I'm glad to have you as a partner!