Teemill: Eco Print on Demand

At HF by Nadine we tried a couple of sustainable POD.

Teemil is the worse by far due to a particularly awful customer service!
We gave them multiple chances as we really liked the organic cotton they provide BUT you cannot deal with your own customers when the POD is IGNORING YOUR IMPORTANT EMAILS! Even worse when the POD don't take responsibility for their mistakes!

For instance the last issue we had with them was that a customer entered a French address instead of her UK one, but 3 min later she wrote me OMG I wanted to send it to the UK! This should't be an issue right?

Well... I wrote 2 emails on that same day to TEEMIl to warn them to be careful there was a change of address! No answer at all! I also had change the address within my Shopify shop!

2 weeks later the customer wrote me again saying she hasn't received her order! it was weird from the UK to the UK 2 weeks... they are very slow at Teemil but come on!

I asked Teemil and as a results we figured out they had ignored my emails and send the parcel to France!
But it's not the worse .... I mean we are human mistakes happened right?

At first Emily answered an e-mail saying that I should have written to them! I answered that well again I had... I had even sent over a screenshots of my 2 mails!
Then it seemed she was solving the problem. "Ok" she said "we are going to issue a replacement could you confirm the UK address".
Again... I did!
Read carefully here:

Then I spent 6 entire days with NO ANSWERS whatsoever!
So I wrote them again ( so much energy spent for nothing when you own a business!!!!)

After 8 days Sam answered to me a generic answer. He hadn't even check his colleague Emily previous emails with me! He was saying basically We cannot help you!

I wrote back saying that well the mistake was coming from their ends as they ignored the right adresse I sent over twice straight away after the order had been passed!

He replied something insinuating that my english wasn't good enough! They had misunderstood the mail in which I had thank Emily and gave her the right address! Well this was a pretty basic English e-mail to understand LOL On top of it I sent her a picture of the UK address! The same picture I had sent her already twice...

We went to read all the bad reviews and it's shocking how many people are complaining about a miserable customer service!

Worst every time someone write a truthful review we could see a "fake "good reviews" saying the exact opposite" It's so obvious they ask their team to write fake ones you can tell!

We are changing our integration for GELATO they have a much better delay in sending worldly plus they have a-wonderful customer EFFICIENT AND POLITE service!

They have organic cotton as well and guess what it's as soft as Teemil's! We are so please with this change!

Teemil customer service is the opposite of ethical and sustainable!
It's TOXIC and will destroy your precious business!

Love
Nadine and the team

Teemill has been very easy to integrate into www.britboydesigns.comustomers have found the product to be a high quality. The prices are more because of the sustainability stance and that should be commended. It shouldn't be a race to the cheapest.

Have a few suggestions that will make the app even better for Shopify owners. Overall very impressed

We love working with TeeMill. Their products are produced under the highest environmental standards and under strictly monitored conditions, and they are doing great work in combating waste within the clothing industry, which is one of the most wasteful of industries.

Emily, Helen and their customer service team are fantastic and we are very happy to be partnering with them for our organic cotton and recycled cotton products.

It's a great idea and I like the ethos behind the company. However, they are often very slow to ship the items to customers and this leads to a bad reputation for our company with a knock-on effect on sales. We've had orders regularly sit 'in progress' for a full week before they are dealt with and a number of times much more than that. We have to keep checking and asking for them to be shipped.

In addition, all returns are sent back to us and we have stock that we don't know how to deal with, it seems quite wasteful and a burden on the store owners.

Finally, we generally find them unresponsive when we contact them for customer issues or feedback.

Excellent in every way. Integration into Shopify was super simple, no complex configuration, was up and running in a few minutes. Adding products is simple through their admin panel, and auto syncs back into shopify products, including stock levels, images, and changes are updated quickly.

Massive selection of stock print work to start with and easy to customise, and AI mockups are fabulous.

Oh and their eco-credentials are excellent, used by the best institution in the industry. Customer service is also fantastic, quick and friendly.

I cannot fault them. Amazing.

Teemill is one of the best sales channels and dropshipping services on my Shopify platform. I recently reached out to their customer support regarding an issue, and they promptly took care of it. A special shoutout to Helen for her excellent assistance!

Teemill's customer service is fantastic. They are always quick to respond and fix any issues we run into!

I did a fair bit of research to see who might be able to deal with my print on demand needs. For my purposes it is perfect. From what I have read, they take care to look after their suppliers and their products are good quality.
I can also speak to someone when needed which is a massive bonus. Setting up on my shopify site was easy.
Five stars.

Great App, smooth integration process and helpful ongoing support from the Teemill team once up and running. Seamless on site ordering process makes for effortless customer transactions, and it's been really easy for us to increase our merchandise offering so we can provide beautiful top quality designs for our customers. And sustainable to boot! Top marks Teemill.

Easy to set up, intuitive settings and a great selection of high quality products that I can add my own designs to. It’s a no brainer for me!
Good level of support too and the Teemills team care that the product they provide is of good quality so I can process orders with confidence that my customer is going to be happy.
Would highly recommend.