Teescape Fulfillment , 70 条评论

App is easy to use but I put an order in for 1 shirt its been 10 days and still hasn't been shipped.

I have worked with Teescape for a few weeks and I am very happy. My products have been shipped to my customers in a timely manner and the products are of a high quality.

Amazing service and quick responses from their support team. We will continue to use them as our fulfillment provider.

I have used a few other fulfillment companies in the past, and I am just blown away by the difference in backend operations, price points, flexibility, and shipping options.

Thank you very much! You are making it much easier on me than the other fulfillment companies. I just finished using one of the more popular tshirt fulfillment companies and Teescape is really putting them to shame! Thanks Jeff!

These guys are great, I've tried 6 different fullfillment services and these guys are the only ones that I've never had a problem with. They are fast and their customer service is incredible. I have no complains. Highly recommend!

The app is easy to use, and there's a very good interface if you're going to use it to design shirts. The app could use more features to simplify adding products though.

I'm giving it five stars because of their prices, best I've seen for a POD service. I'm in Canada so, with the exchange rate, I really have to watch every dime.

I had to submit a support ticket to them for a small issue, the reply I received was outstanding.

Definitely recommended!

Tl;dr: Go with CustomCat instead.

Support has been frustrating to deal with over the years. They have a superior attitude and are not very helpful. They won't admit wrongdoing, and won't do whatever is necessary to make it right. Their general attitude is "meh, we do alright most of the time so this time isn't a big deal."

Good luck if you have any requests that fall outside their narrow list of pre-approved asks, you will be either ignored or responded to with snark. It's hard to leave them because the print quality is okay and my store is already configured, but CustomCat's speed and support is so much better.

Note: my "time spent using the app" is inaccurate because I mostly use WooCommerce on my stores. I have used Teescape for 4+ years.

terrible customer service, had to delete this app.

Customer service is very responsive and helpful while setting up my online store. I highly recommend them and always read the reviews of other apps because that is how I chose Teescape.

Btw, this is my first review ever. So I wasn't going to even bother, but everyone deserves to know what they could be dealing with. Especially after their replies. **PLEASE READ** I received my sample order composed of three t-shirts, two of which had clear printing mistakes (missing/cut off elements). I was angry (obviously) because how could 2 out 3 of my t-shirts had such an obvious mistake? Where was Quality Control? I tried to call them first, but all I got was a sound as if it were disconnected. So I sent the email, pointing out the mistakes, providing photos, etc. A truly disappointing customer type of email. I'll definitely own to that. Their first email (from Ben) had already a tone with me. Asking me to point out the "obvious mistakes" (yes, he used the quotes). This is after I included the photos zooming into the area where the mistakes were visible. At this point, I'm beyond angry. Also, their phone number didn't work. My reply to Ben was that I was furious, and asked about a working phone number and that I wanted for this to be looked into by a manager. The response from Jeff (manager?, owner?), was that they were giving me a refund but because of my "angry tone" they didn't want to work with someone like me, so they disabled my account. That I appeared to be a confrontational person. No, I'm not making this up.
Instead of an apology, I got blocked. TLDR:
Do you want quality control? Don't use Teescape.
Do you want quality customer service? Don't use Teescape.
Do you want to get blocked by being angry because THEY didn't deliver what I had paid for? Then yes, maybe use Teescape. *Of course, they'll probably reply to this saying "your tone was angry, blah blah". But I can at least openly admit to that. Why was I angry in the first place? Oh yeah, because they skipped quality control. Also, because customer service didn't even look at the photos I had sent and replied with their own tone. So was it wrong to be mad? Shoutout to Ben and Jeff, thanks for the terrible experience. I hope this review isn't too angry-sounding for you! :)

Their print quality is horrible. I was really hoping this company would work for my printing needs, especially since they claim to be committed to producing the best quality prints. That's a total lie. The prints I ordered were terrible. It was a complete waste of money.