Btw, this is my first review ever. So I wasn't going to even bother, but everyone deserves to know what they could be dealing with. Especially after their replies. **PLEASE READ** I received my sample order composed of three t-shirts, two of which had clear printing mistakes (missing/cut off elements). I was angry (obviously) because how could 2 out 3 of my t-shirts had such an obvious mistake? Where was Quality Control? I tried to call them first, but all I got was a sound as if it were disconnected. So I sent the email, pointing out the mistakes, providing photos, etc. A truly disappointing customer type of email. I'll definitely own to that. Their first email (from Ben) had already a tone with me. Asking me to point out the "obvious mistakes" (yes, he used the quotes). This is after I included the photos zooming into the area where the mistakes were visible. At this point, I'm beyond angry. Also, their phone number didn't work. My reply to Ben was that I was furious, and asked about a working phone number and that I wanted for this to be looked into by a manager. The response from Jeff (manager?, owner?), was that they were giving me a refund but because of my "angry tone" they didn't want to work with someone like me, so they disabled my account. That I appeared to be a confrontational person. No, I'm not making this up.
Instead of an apology, I got blocked. TLDR:
Do you want quality control? Don't use Teescape.
Do you want quality customer service? Don't use Teescape.
Do you want to get blocked by being angry because THEY didn't deliver what I had paid for? Then yes, maybe use Teescape. *Of course, they'll probably reply to this saying "your tone was angry, blah blah". But I can at least openly admit to that. Why was I angry in the first place? Oh yeah, because they skipped quality control. Also, because customer service didn't even look at the photos I had sent and replied with their own tone. So was it wrong to be mad? Shoutout to Ben and Jeff, thanks for the terrible experience. I hope this review isn't too angry-sounding for you! :)
In the custom printing business, a very small percentage of shirt can have various problems, whether due to machine malfunctions, the way the artwork was designed, or any of a number of other factors. In all cases, we work sellers to resolve issues and create the best experience for both the sellers and their customers. Unfortunately, when there's a tiny issue with a tiny design element on the very first sample order placed by a seller, sometimes rather than working with us to find a solution, they prefer to rage about wanting a refund and how terrible we are - all over a couple (yes, 2) shirts. We apologized and provided a full 100% refund before they posted this review.
The Beautiful Occasions
Very horrible quality printing. It was scratchy and literally flaky. I contacted them with pictures and they never contacted me back. Very horrible customer service and plain bad printing. Never ever doing business with them again.
Thank you for the review. I'm sorry to hear about your issues. We've checked everything and can't find any email, ever, from your store. Possibly your email was blocked because the images were too large, or it got dropped in our Spam folder and we didn't see it before deleting it, or maybe your email provider didn't even send the message because of the total message size. If you would still like help with this, please feel free to contact us at email@example.com. You might try contacting us first without adding any photos to see if the message gets through to us. Either way, we wish you a Happy New Year!
I Crave Cars
Their print quality is horrible. I was really hoping this company would work for my printing needs, especially since they claim to be committed to producing the best quality prints. That's a total lie. The prints I ordered were terrible. It was a complete waste of money.
We're sorry you feel that way. I see that you placed one order for two shirts, but I can't find any record of you contacting our support department for help with this. You can contact us any time at firstname.lastname@example.org with any quality concerns and we'll be happy to address those and look into how this happened, as well as provide replacements at no charge if you received a defective shirt or defective print.
it is so awful. The printing was extremely long and my customers could not wait, I would never come back to use it again.
Hi. I see you've placed a total of 4 orders, that have all shipped on-time. In addition, I see you placed another order on the same day you posted this review saying that you wouldn't use us again. Please email us if there's anything we can do to help.
Killed Fitty Men
This company has probably effectively put me out of business! I called on the 9th of December to inquire about the business and to see if I should move shirts over to them. Even with it being the holiday time, i was told that while they were busy, there shirts were still getting out at a reasonable timeframe. 10 days later i still have shirts sitting and will not reach customers in time for Christmas. Almost guaranteeing bad reviews from the customers. I'm not sure if it was just one person not knowing information or not, but DO NOT believe in what they say of a quick turnaround. You'll end up with unhappy customers waiting 2 weeks for simple shirts!
terrible customer service, had to delete this app.