Tepo Custom Product Options
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I’m disappointed with this app. The support is unresponsive, and I encountered several urgent issues that needed resolution for setting up my store. The inline button feature is buggy, and the input number field allows special characters, which is not ideal. Because there was no support to help with these problems, I had to switch to another app. Overall, the app provided a poor user experience. I expected much better.
Hello Alex,
Thank you for taking the time to leave a review and sharing your concerns. I'm sorry to hear that you experienced delays in receiving support from our team due to the time zone difference. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We would greatly appreciate the opportunity to assist you more promptly and address any issues you're facing with the app. If you could kindly provide us with a convenient time for you, we will make every effort to accommodate and provide the support you need.
Once again, we apologize for any inconvenience caused and appreciate your understanding. Your satisfaction is important to us, and we are committed to improving your experience and providing better support in the future.
If you have any further questions or require assistance, please don't hesitate to reach out. We're here to help.
Best regards,
Tepo Support Team.
The app doesn't work if you use a bundle app in your store
Support inexistant (disponible de 2h à 10h du matin en Europe). Forfait payant pour des fonctionnalités qui ne marchent pas ! Le add on price ne marche tout simplement pas, qu'on le configure manuellement ou qu'on utilise un template fournit par eux même ! Les tutos ne sont pas à jour, l'interface n'est plus la même... En bref 0 fonctionnalité qui marchent, 0 Support, 0 tuto utiles
J'ai un problème avec l'ATC. Impossible d'accéder aux config de l'app, ça crash à chaque fois.
The customer service is becoming slow now
Hello there,
Thank you for your valuable feedback regarding our app.
Your feedback is crucial in helping us improve our app, and we thank you for taking the time to share your thoughts. If you have any more suggestions or encounter any other issues, please don't hesitate to contact our support team. We're here to assist you and make your experience with our app even better.
Thanks again for using our app, and we look forward to continuing to meet your customization needs.
Teeinblue Product Options team
"Add price" feature is not working. It adds a product instead of adding a price, and it comes with a double product added on the checkout page.
Waste of time
Hello valued customer,
We would like to extend our sincerest apologies for any disappointment or inconvenience you may have experienced with our additional charge feature. We understand that it did not meet your expectations, and we deeply regret any frustration this may have caused.
Teeinblue Product Option team is committed to providing our customers with the best possible experience, and we take your feedback seriously. Your input is invaluable as we strive to continuously improve our app to serve your needs.
We are actively reviewing your feedback and exploring ways to enhance the feature to align it more closely with your expectations.
We would love the opportunity to assist you again in the future and provide you with an app that meets and exceeds your expectations. Your satisfaction remains our top priority.
If you have any further comments or suggestions, please do not hesitate to contact us. We are here to listen and learn from your valuable insights.