Custom Product Options Variant
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"Add price" feature is not working. It adds a product instead of adding a price, and it comes with a double product added on the checkout page.
Waste of time
Hello valued customer,
We would like to extend our sincerest apologies for any disappointment or inconvenience you may have experienced with our additional charge feature. We understand that it did not meet your expectations, and we deeply regret any frustration this may have caused.
Teeinblue Product Option team is committed to providing our customers with the best possible experience, and we take your feedback seriously. Your input is invaluable as we strive to continuously improve our app to serve your needs.
We are actively reviewing your feedback and exploring ways to enhance the feature to align it more closely with your expectations.
We would love the opportunity to assist you again in the future and provide you with an app that meets and exceeds your expectations. Your satisfaction remains our top priority.
If you have any further comments or suggestions, please do not hesitate to contact us. We are here to listen and learn from your valuable insights.
J'ai un problème avec l'ATC. Impossible d'accéder aux config de l'app, ça crash à chaque fois.
The customer service is becoming slow now
Hello there,
Thank you for your valuable feedback regarding our app.
Your feedback is crucial in helping us improve our app, and we thank you for taking the time to share your thoughts. If you have any more suggestions or encounter any other issues, please don't hesitate to contact our support team. We're here to assist you and make your experience with our app even better.
Thanks again for using our app, and we look forward to continuing to meet your customization needs.
Teeinblue Product Options team
1. Add-on Price is Not Working
For example, the add-on quantity should match the quantity ordered by the customer. However, customers can edit and change the add-on quantity, which hasn't been properly resolved. This issue forced us to change the logic for all our options and approach the problem differently, which was inconvenient.
2. Customer Service is Slow and Ineffective
We have repeatedly requested the resolution of the same issues. Some issues took three weeks to resolve, and we are still asking for others to be fixed. Additionally, it feels like at least one or two of our reported issues are ignored or left without a response.
We have spent two months setting up this app and paid for it without seeing any sales. Our entire team has continued to invest time and money into setting up these custom options, and the lack of proper follow-up has been very frustrating.
Hello Seren,
Thank you for your feedback. We apologize for any inconvenience you experienced. Here's an update on the issues you mentioned:
1. **Add-on Price Functionality:**
In our app, the add-on price feature allows you to link an option value with an existing variant and ensure that the quantity of the add-on product depends on the main products. We understand this may not fully meet your expectations of matching add-on products to other add-ons within the same main product. We appreciate your suggestions and will consider them for future updates. Regarding the feature that allowed changing the number of add-on products independently from the main products, we have disabled this feature by default. It appears to be enabled on your end, which is causing the issue. You can disable the "Show quantity box and delete button of add-on products" in the settings page to resolve this.
2. **Customer Service:**
We strive to support our customers as much as possible, including researching and adding new features to our app, which can be time-consuming. Unfortunately, our team is small, and we serve many merchants during this summer sale. This can sometimes cause delays in immediate support. Additionally, some customization requests are beyond our limitations, for which we apologize. We appreciate your patience and understanding.
We are committed to improving our services and addressing customer concerns promptly. Thank you for your feedback and for working with us.
Best regards,
Hazel from Tepo Product Variants Options