Tepo Custom Product Options

Eine tolle App mit einem super Service. Zweimal hatten wir auf unserer Seite technische Herausforderungen und beide male wurde uns sofort und sehr professionell geholfen. Sehr empfehlenswert!

We had an issue with one of our listings, and we were unable to solve it.
We have reached out to Tepo and their customer service was absolutely unstoppable. Not only they helped us right away, but they also kept us updated.

I would strongly recommend, especially nowadays when customer service can feel so "un-personal" and unhelpful.

A special thanks to Rosa!

We have over 1000 products which use Tepo Product Options and we couldn't be happier with the functionality and ease of use of this app. I would give it 6 stars if possible!

Tepo is a great app on it's surface (great ability to save and apply option sets - especially highly complex ones). However, once you work with the team, you'll see how willing they are to create a great product.

They're constantly improving the app and providing updates for our store as requested, quickly and very effectively. I highly recommend Tepo for anyone with complex customization needs.

Review:
I used the Tepo Product Options app to create custom options for my Shopify products. The app itself works reliably and provides all the features I need.

However, I initially faced some issues that were not caused by Tepo, but by the Xclusive theme I use:

The side cart doesn’t automatically update when changing variants.

Custom options were not correctly applied because the theme reloads the cart form and overrides Tepo events.

It took a significant amount of effort, together with Tepo support and some custom JS adjustments on my end, to get everything working reliably. The Tepo support team was very cooperative and provided all necessary guidance.

Conclusion: Tepo is a very solid app, but compatibility depends heavily on the theme. If you use a heavily customized or special theme like Xclusive, some adjustments might be required. I’m looking forward to seeing how future updates improve theme integration.

Reason for 4/5 stars:
The app itself works excellently, and the support is helpful. One star is deducted because setting it up on complex themes required significant effort, which may be challenging for new users.

App does exactly what I want it to. Customer Service is delayed due to time difference (I'm based in the UK) but they are extremely quick to respond as soon as they are working. Hazel is particularly helpful and has helped me resolve any issues. Highly recommend

App works perfectly and has lots of features. Very responsive team working quickly on all my requests.

The app really enhanced my customers' shopping experience with its fully customizable and rich features. I was able to quickly add complex product options and saw a significant increase in conversion rates and order values. The support team was quick and reactive, which made the whole experience even better.

I’ve found this app incredibly useful - it makes managing custom option so much easier. The customer support team is outstanding: fast, friendly, and always ready to help. Highly recommended!

Don't use this app. It is impossible to cancel your subscription and they keep billing you. Of course they won't take responsibility for anything. I had problems cancelling last year...I won't be sucked in again.