Tepo Custom Product Options

Eine tolle App mit einem super Service. Zweimal hatten wir auf unserer Seite technische Herausforderungen und beide male wurde uns sofort und sehr professionell geholfen. Sehr empfehlenswert!

Review:
I used the Tepo Product Options app to create custom options for my Shopify products. The app itself works reliably and provides all the features I need.

However, I initially faced some issues that were not caused by Tepo, but by the Xclusive theme I use:

The side cart doesn’t automatically update when changing variants.

Custom options were not correctly applied because the theme reloads the cart form and overrides Tepo events.

It took a significant amount of effort, together with Tepo support and some custom JS adjustments on my end, to get everything working reliably. The Tepo support team was very cooperative and provided all necessary guidance.

Conclusion: Tepo is a very solid app, but compatibility depends heavily on the theme. If you use a heavily customized or special theme like Xclusive, some adjustments might be required. I’m looking forward to seeing how future updates improve theme integration.

Reason for 4/5 stars:
The app itself works excellently, and the support is helpful. One star is deducted because setting it up on complex themes required significant effort, which may be challenging for new users.

We had an issue with one of our listings, and we were unable to solve it.
We have reached out to Tepo and their customer service was absolutely unstoppable. Not only they helped us right away, but they also kept us updated.

I would strongly recommend, especially nowadays when customer service can feel so "un-personal" and unhelpful.

A special thanks to Rosa!