Textbox & Textfield by Textify , 72 則評價
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the app doesnt work anymore, support says it's working again but it's not, can you please fix it? I mean, it's black friday
Update: The Textfield is showing up on the store. Please have a recheck.
Because of the circumstances, we will refund you the last two months of using.
Thanks
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Hey,
thanks for your review. Can you please forward us the link where its not working. You can send your request directly to us: support@inspon-app.zendesk.com
Once we have your link we can check your store.
Absolutely great service. In particular, I was helped quickly and competently over the weekend and my problem was completely solved. I am very satisfied with the service and also the functionality of textbox.
We used this app to add personalized laser engraving text to our products. Its easy to set up and customize to our liking. After we set it up we had trouble adding items to cart. We did not use their setup service before launching which was our mistake. We submitted a support ticket and the issue was resolved within 24 hours. Great customer support!
Suddenly stopped working. Waste of time. Waste of money. Support hasn't helped with it either. So dissapointed
Hi, thanks for your review, We saw that in night time there was a problem occuring. It was a API timeout. It was resolved. The error was not in the app, but in an API.
We are sorry that you had this circumstances. We will refund you the last month of using. We would be happy if we can win your trust again. Contact us for one year free of charge.
Thanks
The plugin worked great but introduced latency. It was really easy to use and implement. We used four textfields within a product and it took between 6 to 10 seconds to load the product. We tested this across several computers in different location in the world and we confirmed the latency. Subsequent product loads were efficient within the same session. It was possible to submit a product order prior to the textfields appearing. We had to introduce code to prevent ordering prior loading of the textfields to prevent fast ordering.
We have updated the Shopify API a few days ago to reduce loading times. With the new Shopify GraphQL API, the problem should be almost solved.
Thanks for any further ideas. For any issues, our team is available to provide free and customized solutions to make everything work smoothly.
Excellent app, and it solved the problem we had. I am especially grateful to the customer support because they are active and in a short time we managed to solve the problem. I recommend this app!
The app is easy to use. The CS support is superb, almost immediately reply to solve my small issues! Recommended!
Good value for money, and support helped me to resolve my requests within 10 minutes! Now my website allows customers to write in personalisation field and I can see it in my order :)
Um zusätzliche Angaben wie Rückennummern oder Initialien zu der Bestellung hinzuzufügen, benutze ich die App Textbox. Installation, Preis und Leistung passen hier! Bei der Automatisierung der Textfelder (zeige nur bei bestimmten Produktvarianten an), habe ich die Hilfe des Supports benötigt. Innerhalb weniger Stunden wurde mir unkompliziert geholfen und das Problem gefixt. Schneller und freundlicher kann ein Support nicht arbeiten. Vielen Dank an Anna und ihr Team. Ich kann diese App bedenkenlos empfehlen.
The app is simple yet they did a great job of it. Totally worth it. And their dev team will really help you 1 on 1 if you have any request. Kudos to the team!