The Courier Guy

Hi Cape Bag Group!

We've sent a collab request to assist with this support issue.

Apologies for any inconvenience caused.

EDIT:

Issue resolved, there were missing product dimensions and weights for some products. Bulk changing these dimensions resolved the issue.

Hello Modern Auto Parts,

Thank you for your feedback, and please accept our sincere apologies for the severe disruption and stress this has caused to your business and order fulfilment.

After investigating the timeline you reported, it appears there may be a mix-up regarding which app is currently active on your store. Based on the errors described, we suspect you are utilising The Courier Guy Locker app (our Pudo integration) rather than the standard Courier Guy app.

During the exact period you experienced these issues, there was an unexpected downtime on the shp.pudo.co.za domain. Please note that the infrastructure, hosting, and management of this specific domain are handled externally and fall completely outside of our control, which unfortunately limited our ability to prevent or immediately resolve the interruption. This temporary server outage severed the connection between Shopify and the locker booking system, making it appear as though the app itself had been broken or modified without warning.

We can confirm that this network issue has now been fully resolved and all systems are back online. To ensure your store is properly synced, please verify your installation using the correct app link here: https://apps.shopify.com/the-courier-guy-locker

If your admin dashboard is still failing to book your backlog of orders, please contact us directly at it@thecourierguy.co.za with the subject line "Locker App Review Escalation".

Thank you for your patience as we work to get this fully sorted out for you.

Hello Mswenko Africa,

Thank you so much for reaching out, and we are thrilled to hear that you see the value our app can bring to managing your orders! We want to make sure it works perfectly for your business, and we are sorry to hear you are encountering errors during setup.

We would love to get this sorted out for you as quickly as possible. Please reach out directly to the support team at it@thecourierguy.co.za with a few details so we can investigate immediately:

Your store name or account ID.

A quick screenshot or description of the specific error message you are seeing.

The exact step where the error occurs (e.g., during installation, at checkout, or when booking a shipment).

Once we have those details, our technical team will dive right in to fix the connection so you can start fulfilling your orders smoothly. We look forward to hearing from you and getting this resolved!