I've used this app to offer various free merchandise type gifts to increase order value. We recently changed theme and I realised I needed to reinstall the code the day before Black Friday. I got stuck with the cart code and couldn't get it working, thankfully Paul from the Bold support team jumped right on it and had this resolved for me within an hour. I'm so impressed by the service, the Bold team really helped me out and now hopefully we're all set for a huge weekend! Thanks Team Bold!!
James, Sauce Shop. www.sauceshop.co
I used this app to help me do promo bars. I really like how it does promote sales. It would be nice if it did the installation process better.
Milton & Goose
We're still playing around with it and will update if there's an issue, but Hamza at customer service was AMAZING in helping us out when we were under a time crunch. Thank you for the great customer support!
Virginia Boys Kitchens
review update: 9/11 - customer support reached out right away today and installed the app on my account. I just tested it and it works perfectly. great concept and I love the bar that appears at the top that dynamically updates each time a customer add something to cart "hey you're only ____ away from getting a free ____". it definitely helps motivate higher avg cart values.
I currently use other BOLD COMMERCE apps as well - it's actually nice to have a company that has a multitude of apps because you can be sure that there's no app incompatibility issues. I've had my fair share of having to remove code / remove this app / that app, due to incompatibility issues. So it's nice to know that when I install a new Bold Commerce app, I know it'll work with no compatibility issues.
If you need to use this app to give away a free product it requires a manual installation to your theme - and they want $10 for it. I have never had to pay extra for an app to help install their stuff on my shopify, but whatever. I was okay with this, I get it. So i followed the directions exactly and added their support email account as a staff account in my shopify site. 9 days go by and no one has bothered to accept the invitation. I emailed support and no one bothers to respond there either.
you cannot use an app that is this bad at customer service - if you have tech issues, dont expect any help.
Was able to update my theme code quickly in an effort to get my promotion going fast! Highly recommend! They are a pleasure to work with and boost sales greatly!
Works great and really fast, competent customer support by Harpreet. Can definitely recommend the application so far. Well done!
I am using Bold Sales app for few months now. In general it is ok, support is good and quick. App is easy to and intuitive. But there are two missing things within the app, firs is that it doesn't show free gift regular price and reduced price. I think this should be there by default. Second thing is, that customers can not select colour variant of free gift. Because of this they receive 4 out of 5 stars and I hope they fix it in the future.
Hey Honey Skin Care
Support is great, very responsive. My one complaint is that the premium version of the app requires additional coding to be implemented. We lost a couple of days because of that.
If you are with Naman, this person will be able to help you like nobody did before ! I like it thanks you Naman !
Waffles & Honey Jewelry
Aryan Sharma was super helpful during our chat fixed the issue I was having and knew exaclty what needed to be done