SC Sales Motivator

I used this app to gift our customers a free gift card when they hit a certain order value. Two major flaws I encountered with this app:
1) My store is in USD but we do get Canadian customers who checkout in CAD. I set the goal to be USD1000 in order to receive the gift card. However, the app does not differentiate currencies so it issued my Canadian customers the free gift when it hit CAD1000 in order value. For those who are familiar with USD to CAD conversion, CAD1000 is worth like not even USD800 so I lost out on my promotion :(
2) I have 3 different goal levels and the customer is only supposed to receive 1 gift, whichever closest goal is met. The app ended up issuing my customer multiple gifts for EACH goal they achieved. The app's support page specifically mentions that they can do tiered goals but this does not appear to be the case. I've reached out to support 3 days ago and the problem still has not been resolved. So right now, I have to send my customer an email apologizing for the multiple gift offers and that I have to remove the extra gift. I wish this app was better built. I use other Bold products and trusted them. This was a rather disappointing experience.

review update: 9/11 - customer support reached out right away today and installed the app on my account. I just tested it and it works perfectly. great concept and I love the bar that appears at the top that dynamically updates each time a customer add something to cart "hey you're only ____ away from getting a free ____". it definitely helps motivate higher avg cart values.

I currently use other BOLD COMMERCE apps as well - it's actually nice to have a company that has a multitude of apps because you can be sure that there's no app incompatibility issues. I've had my fair share of having to remove code / remove this app / that app, due to incompatibility issues. So it's nice to know that when I install a new Bold Commerce app, I know it'll work with no compatibility issues.

original review:
If you need to use this app to give away a free product it requires a manual installation to your theme - and they want $10 for it. I have never had to pay extra for an app to help install their stuff on my shopify, but whatever. I was okay with this, I get it. So i followed the directions exactly and added their support email account as a staff account in my shopify site. 9 days go by and no one has bothered to accept the invitation. I emailed support and no one bothers to respond there either.

you cannot use an app that is this bad at customer service - if you have tech issues, dont expect any help.

This app is AMAZING and their customer service is the best I have ever experienced! We love all the Bold products and they work so well together.

It's a really helpful app to add a free gift for our customers to the basket automatically. Also, Brendin and Danni were extremely helpful in getting us set up with the app. Thank you both!

I needed a good way to give my customers free shipping over a certain amount and communicate that in a way that did not detract from the site. I also wanted to push upsells by showing them how far away from free shipping they were. The Motivator app not only did that, but I have also used it as a way to show specials or to let customers know when shipping times are extended because of heavy orders or vacations etc.

Yes The Motivator is probably a great app BUT:
1. In the video they promise that "You can customize everything". That is not true. Our store is Bulgarian, the symbols are Cyrillic but the app displays “???” instead the correct symbols. When we asked the developer to help us with this issue (you know that a lot of developers can easy solve such problems) the answer was: “Our applications out of the box wont support Cyrillic, however they do support unicode https://en.wikipedia.org/wiki/Cyrillic_script_in_Unicode, the work around at the moment would be to use the unicode characters or have your customers use chrome with the translate extension.”
2. In the video they promise “No liquid or HTML”. That is not true. You have to pay $10 even at the beginning of the free trial period for settings in the Liquid and HTML.
So in our case we paid $10 at the first day of our free trial and then realize that we are receiving nothing. We are very disappointed, good luck for all that works with English alphabet.

Server reliability seems to be an issue with this app. We are in the middle of a promotion, and the app has stopped working for nearly 24 hours.

App seems designed decent. Install was pretty straight forward. If you want to just offer free shipping or a simple free product it will work decent enough. But for me I wanted to offer a free t-shirt once the customer spent a certain amount on my site and it doesn't give the option of variants to be used so they cannot select a size. Also, for pop up cart pages when people add something to the cart it doesn't show the message unless they go back to the site afterwards of how much more they have to spend. It just needs more work before it can be useful to me. Had to uninstall.

We geared our entire holiday sales around this app + 2 others from BOLD & all 3 failed us miserably. Free products would be added to the cart about 50% of the time. NOW after I've turned off the "goals" they're still rolling in with customers who have doubled up on discounts... yesterday's & today's discounts together. Literally costing us thousands of dollars this holiday! Just based on our experience needing it to work properly for ONE DAY, I would avoid at all costs! (Especially if you run a very big online shop & have a lot to lose if it doesn't work properly!) We are not looking forward to the headache this app has created for us today.

If I could give this app zero stars I would. We wanted to run a promotion that would give specific free gifts to customers when they reached various thresholds of cart value. Pretty simple use case. The app only actually added the free gifts to the cart accurately 1/4 of the time. 75% error rate is an absurd and outrageous failure from an application that is built for this specific use case. I don't know what the cause of the error is, I suspect that it has something to do with Bold's app/connection to Shopify being slow, but regardless it's unacceptable. This app creates an insane amount of operational headaches that we are now having to spend all day dealing with. Don't sell an app if it can't do what it is advertised to do. It's unrealistic to expect a customer to wait 5-10 seconds between getting to the cart page and clicking checkout. This is not the first problem we've had with Bold Apps. If you are a store of any scale I would strongly, strongly suggest staying away from this application. It's completely incompetent.