Theme Scientist A/B Testing

Hi there,

Thank you for your feedback. Earlier this year, we informed all users that we would be updating our pricing plans. At the time, we were offering both a free plan and a free trial, but unfortunately, it became unsustainable to support both. To simplify things and continue providing high-quality features and support, we transitioned to a single, 14-day free trial that includes access to all features.

To clarify, you do not have to keep upgrading to retain the same features. Our plans are based solely on your store’s monthly order volume—there are no hidden changes or surprise downgrades. From your review, it sounds like something may not be functioning as expected, and we’d really like to take a closer look.

Please reach out to our support team directly through the app—we’re here to help and ensure everything is running smoothly for you.

Thank you again for your feedback,
The Theme Scientist Team

Hello Print Your Places,

We are sorry for the challenges you've faced with our app and the delay in receiving support. Your feedback is crucial to us, and we deeply regret any inconvenience it may have caused you. Our customer support team strives to provide timely assistance, and we have taken steps to ensure that your inquiries are addressed promptly moving forward.

We understand your concerns regarding data discrepancies and unanswered questions, and we're committed to addressing these issues promptly.

When discrepancies arise or you have questions about our app, we encourage you to reach out to our support team immediately. Our goal is to assist you swiftly and efficiently. To further expedite the resolution process,  we usually request collaborator access to your store. This enable us to investigate the issues you've encountered and work closely with you until a solution is found.

Please feel free to contact us directly via email/chat. We're here to assist you every step of the way.

Thank you for giving us the opportunity to address these concerns, and we look forward to improving your experience with our app.

Niiiice thanks for representing the free plan and sharing your feedback, cool to hear it's providing you value for you. Thank you!