Theme Updater

Theme Updater

by Out of the Sandbox

Keep your premium theme up to date

2.4 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    43% of ratings are 5 stars
  • 4 of 5 stars
    7% of ratings are 4 stars
  • 3 of 5 stars
    5% of ratings are 3 stars
    (8)
  • 2 of 5 stars
    7% of ratings are 2 stars
  • 1 of 5 stars
    38% of ratings are 1 stars

All reviews

1 - 10 of 162 reviews

Bonny Fiber Supplements

I love this vendor's themes. If you are comfortable with custom CSS, this is the theme for you. Their themes allowed me to design the eCommerce site that I wanted, rather than being limited by which features were included in a given theme. Worth every penny to purchase the Flex theme with custom CSS fields in almost every section. If you care about design and are comfortable with coding this is the vendor for you. Their customer service team is very responsive to any bugs. Note: They are very clear that they provide the theme and maintenance for their themes. They are not developers.

Gostand Ireland

We run several OOTS themes and I have found them to be excellent. Never contacted customer service before. Never had to. Never will again. Zero help if you customize your code at all. Simply refuse to look at it. We have a very specific variable issue which exists in one store but not an identical mirror of it. I understand they get a lot of basic requests from people with limited coding skills but we were very specific about the issue and provided examples. So don’t expect support, your Pro plan is virtually a waste of money, as is the app as customisation is not supported (fair enough as it would be hard) however OOTS themes need apps to make them leading edge. That’s the contradiction we see. Even Flex is not a complete solution.
Reading reviews my tops tips would be:
1. Don't use a new theme. Wait until it's been debugged for a year. (Flex?)
2. Keep a changelog for yourself.
3. Forget updating it if customised. 4. Once working try not to touch it. 5. Every two years open a second store and update/perfect it, then repoint your domain. Close the old store or at least remove all the apps and anything costing money.
6. When loading a new theme check it functions 100% before changing anything. Otherwise, no support. 7. Be careful mirroring stores. It might not function and it's very hard to find out why. I still gave them one star as frankly there is no support if you ever change a single line of code in your theme despite how tech savvy you are.

Reversal Solutions, Inc

The App is helpful but the limitations are part of Shopify as well. We are using a 3rd party Shopify app to the build pages we need and in a way that makes sense for us. The Theme Builder is very limited. The updates get complicated because of customizations. I believe this is an overall Shopify limitation. Backup! and use a Shopify Expert to help you.

Naturally Boosted

The app is ok .. but Out Of the Sandbox have really taken their foot off the gas. There are almost no updates to FLEX to use this app. FLEX was a premium theme purchased from their own site. I was under the impression that they were a leading developer of themes but we are now having to consider moving to a different theme. If you are going to use this App. ALWAYS take a backup of the site first. It has not any major damage to our site but even the slightest of changes (adding apps, some CSS) can break the process.

Developer reply

January 5, 2021

Hello Naturally Boosted Team,

Thank you for the feedback.

The Theme Updater app will always apply the update to a copy of your theme, it will never directly affect the live theme. When you start the update process, a copy of your theme is created and then updated. This preserves the original, older version so that you can keep it published until you are ready to switch to the updated file.

Our last Flex update was released near the end of November. Our team is working on the next version right now with a focus on performance improvements. We are aiming to have it available within the next two weeks.

Our support team has reached out to your store directly, we're ready to answer any questions you might have!

All the best,
Out of the Sandbox

MANUFAKTURWERK®

Destroyed our theme twice in a row. Furthermore it places the wrong items in the cart via mobil (happen also twice). No real support, "because of custom design". Well, the custom design is just basic CSS so no real adjustments. That should be able to handle the update but it doesn't. Support is very nice and friendly, but useless. They've created a storetasker ticket for us, but there was no reply by anyone. Great looking themes but be aware of adjusting anything - not even the font (like in our case). (PRO PLAN)

Developer reply

December 3, 2020

Hello MANUFAKTURWERK® Team,

Thank you for leaving this feedback.

Our support team has reached out to assist with the issues you've mentioned here. For the mobile cart, we have determined this is caused by some custom modifications. Our team has provided a temporary solution and we are here to help if you have any questions.

All the best,
Out of the Sandbox

Rendez-vous Nature

This app is usefull because you can view template file customizations within a theme, but it doesn't import the customizations, you need to do that manually. We paid for "Contact Priority Theme Support". We were disappointed because the theme Parallax had important bugs, and the customer support wasn't ready to admit that and to fix them. After many emails (waste of time and stress), the support agreed the bug was linked to Parallax theme. They fixed the problem that I notified 7 days ago, so I change my review.

Developer reply

November 30, 2020

Hello Rendez-vous Nature team!

Thanks for leaving this feedback. We're glad our support team was able to resolve the bug you were seeing.

Please let us know if there is anything else we can help with!

All the best,
Out of the Sandbox

Big Fruit Studios

This is as much about the themes - we use FLEX and TURBO - as it is about the updater (which is only for the Out Of the Sandbox themes - saw some earlier reviews - shame on them). This is paying for itself with just the new FAQ module. Helps to keep our Shopify site not looking like a typical Shopify site and now we also don't worry too much when it is time to upgrade.

milkCases

Still 9 templates need to be customized... it just helped with the banner images, so not recommended.

Developer reply

October 2, 2020

Hello milkCases team!

Thanks for the feedback!

Our Theme Updater app provides the time-saving convenience of updating your theme while preserving the settings and content you've configured with the default theme features.

The message you are seeing means that the app has identified some third-party modifications in the theme files that couldn't be automatically included in the update.

The app will try to bring over custom modifications onto the updated version but if those changes conflict with the updated version of the file they will be left out of the update. The app then flags those files so that you can reapply the custom/third-party code manually.

Our support team has reached out to your store directly regarding the update. Please follow up with us if you have any questions!

We look forward to hearing from you!

All the best,
Out of the Sandbox

Pinayapple

I installed the app based on shopify's recommendations but I was not informed that it was not compatible with my theme!! (debut) Now I have been charged for an app that wont work with my store

Developer reply

September 24, 2020

Hello Pinayapple team!

We're sorry about the misunderstanding here.

The app does not support Shopify's Debut theme as it was developed to work with Out of the Sandbox and Pixel Union themes exclusively.

Our Theme Updater app provides a free year trial for newly purchased themes. The year extends from the date the theme was purchased. It doesn't appear that you were charged from our end but we are happy to work with you to sort this out!

Our support team has reached out to your store directly and we're looking forward to hearing back from you! If for some reason you are unable to locate our email you can reach out to our Help Centre directly here: https://help.outofthesandbox.com/hc/en-us/requests/new.

All the best,
Out of the Sandbox

Rockabilia

This app is Useful for untouched customization theme.
Not that much useful for custom changes made with existing theme.

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