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I had a great experience working with the Out of the Sandbox team. They were incredibly helpful and responsive throughout the entire process—from guiding me on how to purchase and register the Flex theme, to answering all my questions with patience and clarity.
Their support team made everything easy to understand, and I truly appreciated how smooth and straightforward the experience was. I’m very happy with the service I received and would gladly recommend Out of the Sandbox to anyone looking for high-quality themes and excellent customer support.
Thank you for the great service!
Hi iStore Nigeria team!
Thank you for such a detailed review - so glad to hear that our support team was able to assist, and that you are enjoying your Flex theme!
We are here to assist with any questions that come up, and if you need any assistance with Theme Updater, please do not hesitate to reach out to our team in the future.
All the best,
Out of the Sandbox
Out of the Sandbox has been my trusted theme partner for years. The theme’s update package makes upgrading my website easy and consistent. Additionally, Out of the Sandbox's responsive technical support consistently resolves any issues promptly. It’s an outstanding theme with reliable, top-notch support. Thank you so much!
I've had the Flex theme forever and use the Theme Updater all the time. I just installed the video with text section and love the functionality.
Hi Molten Glass Creations team!
We are happy to hear that you are using Theme Sections on your Flex theme - thank you very much for your review!
All the best,
Out of the Sandbox
I find this app helpful, especially because when things don't go as smoothly as I'd expect, the OOTS support team give excellent help with solving any problems. Thank you to the support team!
Hi Corner Block Studio team!
We are so glad to hear that Theme Updater is part of your Flex theme's update process - we are always here to help and are glad that you had such a great experience with our support team!
All the best,
Out of the Sandbox
These folks have been some of the most thorough and responsive people I’ve ever had to have help me. Thank you!!!
Hi Kona Natural Soap Company team!
Thank you for your review! Our support team is here to help with anything you might need advise on and we are glad to hear that you had such a great experience!
All the best,
Out of the Sandbox
Must admit I am very disappointed of the app and service. Totally useless. The updates never go smoothly, it's deleting all my theme customizations (which I payed a lot for) and I can't use the updated theme. Most important files need to be configured manually, and I have to hire a developer to make the changes, for extra payment ($300 to be exact). It is ridiculous as a pay you each month for this app.
Hi camieandme team!
The Theme Updater does identify customizations that it cannot carry over from your 2021 theme version so you can manually carry them over to your updated 2025 theme version.
Customizing the theme to be right-to-left and adding third party app code and customizations does introduce a lot of additional complexity. However, our support team has been helping you with each of your questions as they come up and please let us know if there is any additional help you may need by replying to your open ticket so we can do our best to help out.
All the best,
Out of the Sandbox
This is a great companion app to the OOTS themes.
We hit a few stumbling blocks updating an old theme full of little customisations, but the support team was helpful and swift - thank you, Corey!
The new sections are a truly welcome feature, and choosing to install only the ones you need makes a lot of sense.
Hi Heartwork Inc team!
Thank you for the wonderful review of our support team and of Theme Updater!
We are very proud of Theme Sections, and look forward to rolling our new sections to the app - glad to hear that they are such a welcome addition to your theme.
All the best,
Out of the Sandbox
The AI-assisted theme update captures all my small manual theme edits.
Hi Northside Flower Market team!
Our One-click AI-powered theme updates are pretty handy and save a lot of time since theme updates are a very manual process for most themes on Shopify!
We are so happy to hear that Theme Updater is part of your Retina theme's update process and thanks for the great review.
All the best,
Out of the Sandbox
Overall it's great. Had a small hitch and support helped me all the way through.
Hi Bullet Journal team!
We are glad that our support team was able to step in and help out, and we are happy to hear that Theme Updater is part of your Flex theme's update process!
All the best,
Out of the Sandbox
The only thing it did for me is install an updated version of my current theme, which I've already done from the Shopify theme store. Everything else I have to do manually. Plus, there is no option to cancel your plan so I have to contact customer support just to cancel, which I find unnecessary.
Edit: I did contact support and they were very friendly and willing to help. therefore, I am willing to upgrade the rating.
Hi Infinite1 Brand team!
Sorry to hear that you are having trouble with the app - I can see that you responded with "Thanks for your speedy response. The steps you provided are very helpful" in the ticket we have open with you, but it sounds like you might need a bit more help.
We were able to help with the cancelation of your subscription on the same day that you started it, but did not know that you were needing assistance with updating the theme itself, as this was not mentioned in your ticket.
We would appreciate the chance to support you where we can, and hope that you will reply to our follow up in the open ticket.
All the best,
Out of the Sandbox