Anmeldelser (305)

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4. november 2024

Just received a DMCA Takedown Notice from these guys,

No direct support contact on their page

Their register page is not working :

https://register.pixelunion.net/

Just had AI bot that is unhelpful

Also their reset password link is not working,

this is the email from Shopify

This is the email we received, with one day to action this otherwise our site will be taken down,

I am not impressed.

We received a Digital Millennium Copyright Act takedown notice from a theme developer claiming that your Shopify store, xxxxxxxx is using an unlicensed version of the following theme:

https://outofthesandbox.com/collections/turbo-theme

Your store will be taken offline on November 6, 2024 if this issue hasn’t been resolved. You can resolve this issue by:

Purchase: consider buying the theme from the theme developer using the link provided in the notice, or
Delete: if you choose not to purchase the theme, then you must remove it from your theme library.
If you require any assistance with buying the theme, please contact the theme developer directly at support@pixelunion.net. If you require any assistance removing the theme, please contact Shopify support.

If you delete the theme, reply directly to this email to let us know. If you purchase the theme, we require the theme developer to confirm.

Thank you for your attention to this matter,

Shopify Trust & Safety

Supplements.co.nz
New Zealand
Mere end 4 år bruger appen
Redigeret 9. oktober 2024

Update to answer:
For those who read the response: This in every way incorrect.
Our custom code is not slowing down our theme. That is not the issue and our correspondance have been on the same ticket all alone, which has been replied by us continuously. The app has been of no use, please do not disregard your responsibility by making it seem the fault us on us.

Downloaded the app to carry over some customs codes (page speed improvements only). The updated theme version didn't even carry over our photos and contacted support.
After weeks of requesting updates, finally they reported the issue was fixed and all possible content was carried over.
What they did not mention (or may not have checked) was the fact that the updated theme was not functional, even the cart did not work and you could not place an order along with other major errors.
I was OK to waive the custom codes and just proceed with a standard carry over, but their solution was to hire Storetasker.
I am so disappointed and frustrated of having to wait weeks and finally be referred to a more expensive solution. I can't even proceed with the standard theme unless I hire Storetasker. In addition our Google Traffic is down by almost 50%!
As soon as possible we will migrate to a different theme by a different developer.
If I could I would give 0 starts!

Murano Vintage CPH
Danmark
Mere end et år bruger appen
Out of the Sandbox svarede 8. oktober 2024

Hi Murano Vintage CPH team!

Sorry to hear that your custom code is slowing down your theme! We have reached out to you several times to see how we can best assist you, but unfortunately, have not been able to get any response from you.

We hope you are able to receive our responses to your earlier ticket, and our attempts to reach out, and we look forward to working with you to resolve these issues!

All the best,
Out of the Sandbox

1. november 2024

Garbage, everytime I update the theme is wrecks the customisations. Takes days to figure out, even though I have ticked the ,aintain theme customisations.

Deffo not worth paying monthly for, am actively looking for another theme.

Now i can't even get the theme updater to work. Shopify are trying to dig me out of the mess caused by out of the sandbox!

DR GUS nutrition
Storbritannien
Cirka 4 år bruger appen
Out of the Sandbox svarede 4. november 2024

Hi DR GUS nutrition team!

Sorry to hear that you are having some issues with your theme! We have previously assisted you with your theme, and are here to help again if you want to reply to our email!

Looking forward to helping out again and if there is something specific that you need help with, please include it in your reply to our email so we can take a look at it with you.

All the best,
Out of the Sandbox

3. november 2024

Clicking on app -store health check- and a spinning wheel, then nothing. So out of the -sand-box this app does not work.

Velvet Vortex
USA
2 dage bruger appen
Out of the Sandbox svarede 6. november 2024

Hi Velvet Vortex team!

The best way for us to provide assistance and answer any questions you have about our app is to reach out to support@outofthesandbox.com so our team can take a look with you.

Please, respond to our email we sent your way so we can help!

All the best,
Out of the Sandbox

20. juni 2024

Possibly the biggest pile of poo ever dumped on so many by so few.

mythaicurry
Storbritannien
Mere end 7 år bruger appen
Out of the Sandbox svarede 24. juni 2024

Hi mythaicurry team!

Sounds like you may need a little help with the app - we have reached out to give you a hand and get some additional details on how we can best help you.

All the best,
Out of the Sandbox

21. juni 2024

It can't update my theme, so pretty useless

Car Wireless Mobile Phone Chargers
Storbritannien
3 måneder bruger appen
Out of the Sandbox svarede 24. juni 2024

Hi Car Wireless Mobile Phone Chargers team!

Unfortunately, your Supply theme is not a supported theme for Theme Updater. We are constantly growing our list of compatible theme partners and you can see the full list, under the 'Works with' heading, above.

All the best,
Out of the Sandbox

25. april 2024

Okay before I dive into my negative review, I know the developer will respond by giving me a generic reply however there is clear proof with over 90 1-star reviews how trash the support is for Out Of The Sandbox.

For starters, I am all for supporting people's business and I understand things cost money, keeping your website up to date costs money too however what doesn't sit right with me is how there is no support for anyone who has a custom code.

I decided to purchase the higher member tier for this app, thinking it was going to be a 1 click solution to update my out-of-date theme however, I ran into an issue where my theme couldn't be updated and I needed to contact customer support.

Basically, they looked into my theme and updated it however they had to copy my live theme and said that some code elements couldn't be transferred. Basically, my whole website was scrapped to nothing..

This was the email response I received:

"The error message here is expected and is related to Shopifys recent 'Section Group' changes which have affected the header and footer sections.

As a result, the mega menu would need to be rebuilt, but this will be a one-time inconvenience."

Pretty much Out Of The Sandbox doesn't give you any true help and tells you to outsource a freelancer to Storetasker which is the biggest money grab I have ever seen.

Look I am no expert but I am not a complete noob when it comes to technology and I know transferring a code isn't complicated.
I was charged $500 USD to transfer a few codes which is only less then an hour's work...That is the biggest scam I have ever heard. It costs more to transfer the code than the actual cost of the theme, and I know 100% that Out Of The Sandbox and Storetasker have some kind of agreement.

For anyone reading this, do yourself a favour and hire someone from Freelancer, it only cost me about $20 and the code was completed within an hour..

Mr Collectable
Australien
Mere end et år bruger appen
Out of the Sandbox svarede 29. april 2024

Hi Mr Collectable team!

Shopify's move to Online Store 2.0 does add a few additional steps to the process in the initial update to 2.0, but the good news is that this is a 1-time update, and allows you to start fresh. This means you can do away with all the old code in your theme from old apps and customizations that can be slowing down your theme, and gives you the chance to move to Online Store 2.0 and take advantage of all the great features that have been introduced to your theme!

We appreciate that this can be a complicated process, and that is why our support team is here to help. Unfortunately, it looks like you uninstalled the app before we had a chance to reach out to you and assist, but we are here to help out should you need us.

We have reached out to you to see how we can help you update your vintage theme, and are looking forward to hearing back from you.

All the best,
Out of the Sandbox

4. maj 2024

I installed this app and got an error message "Could not complete theme update due to error". I contacted support, who said "our apps team is looking into this." It's been 13 days now, still no update, and they stopped replying to my emails.

Labo Mono
Storbritannien
Cirka et år bruger appen
Out of the Sandbox svarede 9. maj 2024

Hi Labo Mono team!

Good news! We have been able to resolve the issue that you reported, and reached out to you in our open support ticket to let you know that you can move forward with updating your Motion theme as expected!

Thanks for reaching out to our team and letting us know.

All the best,
Out of the Sandbox

27. september 2024

Doesn't work

KNXSolution
Slovakiet
Cirka en time bruger appen
Out of the Sandbox svarede 1. oktober 2024

Hi KNXSolution team!

Sounds like you may need some assistance with the app - not to worry, we have reached out to your directly. Looking forward to working with you to resolve any issues you may be facing!

All the best,
Out of the Sandbox

2. maj 2024

My mala mi experiencia, esta aplicación no hace un upload del tema nuevo sino que solamente hace una simple copia sin ningún de los cambios previos echos por nosotros, a parte no hay opcion de cancelar el upgrade y se tiene que eliminar si no quieres que te cobren! un timo en todo regla!

Handmade Bronkey Premium Goods ®
Italien
Mere end 4 år bruger appen
Out of the Sandbox svarede 9. maj 2024

Hi Handmade Bronkey Premium Goods ® team!

Shopify's move to Online Store 2.0 does add a few additional steps to the process in the initial update to 2.0, but the good news is that this is a 1-time update, and allows you to start fresh. This means you can do away with all the old code in your theme from old apps and customizations that can be slowing down your theme, and gives you the chance to move to Online Store 2.0 and take advantage of all the great features that have been introduced to your theme!

We appreciate that this can be a complicated process, and that is why our support team is here to help.

Third party customizations that are added to the theme's code are always tricky to navigate, and I am glad that we were able to provide with you the correct information to help you update to the new theme version!

All the best,
Out of the Sandbox