Theme Updater & Backups | OOTS

This app makes me want to switch to a new theme company entirely. I (along with seemingly several other users) have an issue with Flex rendering on mobile crawlers, so google believes my site is not responsive. After emailing back and forth with them, their only solution was to install the updated theme. But, you can't download and update flex anymore without using their app. This app costs 80+ per year. If their theme doesn't work on mobile, then why would I be responsible for paying to update it? Out of the Sadbox used to be the best Theme providers, and now its just so terrible, and falling behind other apps I use on other sites.

Awful app and for the amount the theme actually cost I'm not impressed. I have a layout issue so the theme doesn't load web pages properly in mobile desktop mode and I've asked many times for help but never get a response

After updates one has to do redo absolutely everything on the updated site from scratch so not worthwhile. The customer service is lousy, as no one replies to questions for days...Disappointed.

Really good app. En nuestra floristeria online en Barcelona va genial.

We purchased the Retina Theme (4.1.5) in April. There have been 2 minor updates since then (to 4.1.7) with a few fixes and features that I wanted to get.

Our storefront (with 4.1.5) was highly customized with special CSS, additional snippets and lots of modified code / liquid changes.

Ran the Theme Updater and was REALLY IMPRESSED - IT WORKED! All (or almost all) of our changes stuck. Now running 4.1.7 with no complications.

Interesting - the only thing that did not get carried forward / updated - were the text and messages in the language file - en.default.json - which was set back to theme defaults - but was easy enough to restore.

I used this app last week to upgrade the Turbo theme on my store. It worked, but it did not transfer much of the configuration or any of the tweaks to the original theme. I still had to spend a few hours re-configuring my stores homepage and collection and product configurations, so not sure if it actually helped or not.

This app is a poison chalice... use it at your peril. In theory it is a great idea but it is poorly executed. When you update the theme you will also have to update your templates if you have made any customizations at all, quite a timely and complicated process so you will probably have to pay an expert to do it for you. However, you will not see if the update is any good until after you have paid the expert. We updated and were not able to use the update because of the number of bugs making our site look poor and unprofessional. You then have to wait for the next theme update to be released and then go through the same process of updating your templates and paying an expert all over again. The chances of there being any more bugs are high, if you look at the Out-of-the-Sandbox change logs they are littered with "bug fixes" for previous updates. It would appear that they are releasing the updates without doing the appropriate checks to make sure that they are robust.

This just goes to show you how well Out of the Sandbox supports their code and their customers.

ABSOLUTELY HORRIBLE service. This company updates their theme every two weeks but every time you update your theme, it messes up all your custom coding. They don't have a phone number to contact, only by email, which is fine - if they actually respond and help with your concerns.

EDIT 1/16 After leaving this review, their team explained my problem more accurately and they offered a better and more practical solution which I appreciate. Terrible app, terrible customer experience. I updated my theme and the result was awful: translations missing, errors, the product images, prices and description don’t show correctly and they don't adapt correctly to the screen either. I tried contacting support and they told me that's normal so I have to fix them? How am I supposed to fix them when its not a design problem but a deeper code problem? Also they are charging me even though the app didn't do what it promised and after cancelling the first day.